I was torn between 3 and 4 stars, and ultimately went with 3 because I cannot fathom paying $800 or $1000 a night here and not being tremendously upset about it. On the other hand, I'm here on points, and it's maybe the best place in North America to use them if you like to ski because Whistler is kind of the greatest place on planet earth.
First, the great: the location--two seconds from the lift. And for those who don't usually stay at Westins, there is a reason business travelers seek them out--the beds are terrific for a hotel.
Second, the great for "not me." This seems to be an incredibly family-friendly place. BUT, a place like this has to choose whether it's catering to large families or couples and friends, and Westin has clearly gone strong in the family direction. Kids eating in the hot tub, opening and closing the door to the sauna (or their parents are), running around everywhere, etc. So this is a huge, huge plus if you're here with kids, a huge minus if you're not.
Third, the very good--the service. People are friendly and responsive.
Fourth, the meh (and the key problem)--the rooms themselves. Man, do they *desperately* need an overhaul. This is an issue with an increasing number of Starwood properties over the past couple of years, and this Westin is no exception. The rooms just look tired, including, but not limited to, chipping paint, gashes in the walls, etc. And speaking of the rooms and those kids, there is a HUGE soundproofing problem through the doors between the rooms. This should not be hard to address, but it's a major, major issue and was ultimately why I went with three stars. (Note: if you're here with enough people that you have two connecting rooms, this obviously is not a problem.)
Fifth, the truly bad--the pool / hot tub / sauna area. This was obviously really nice at one point, but given that this is more of a family focused hotel now, they have got to get more space out there because you feel as if you're in the middle of a very crowded playground. Heck, what they really need to do is to create a family area and an over-18 area. (Btw, this is for the families, too. I was in the hot tub two days ago with: (1) small children; (2) a couple about my age talking in graphic, drunken detail about the sex they were about to have with each other. No good for anyone.)... Also truly bad, the climate control in the rooms. Just doesn't seem to work with any precision. (Pro tip, though: crack the window if you're using the fireplace, or the room is going to get stupendously hot.)
Sixth, the inexcusable--the Internet. They choose not to spend the relatively small amount of money to give guests a consistent Internet connection. The Internet was free for me, but if I were paying even the modest amount of $10/day for it, I'd be livid. (Aside: why not charge more, as many places do, to cover the cost of providing it *well*?)
Bottom line: if you have points and a family, this is a perfect choice. If you have money and a family and want to be on top of the lift, you'll also be happy. And finally, if you have points, no family, but not a ton of money, this could easily be worth is as long as you know exactly what you're getting--I definitely expect I'll be back for this exact reason.
- Official Description (provided by the hotel):
- Located in Whistler Village just yards from the gondolas and the slopes of Whistler and Blackcomb mountains, The Westin Resort & Spa, Whistler is an all-suite, full-service conference hotel and spa. ... more less
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- Also Known As:
- The Westin Resort And Spa, Whistler
- The Westin Resort & Spa, Whistler Hotel Whistler
- Westin Resort Whistler
- Westin Hotel Whistler
- Westin Whistler
- Whistler Westin