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“Location” 5 of 5 bubbles
Review of Crystal Lodge Hotel

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Crystal Lodge Hotel
Ranked #8 of 49 Hotels in Whistler
Certificate of Excellence
Coquitlam, British Columbia, Canada
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Location”
5 of 5 bubbles Reviewed 18 September 2013

Location was the best thing about this hotel! Village at your feet.

Dishes need to ne cleaned better-all the glasses at spots on them and our dog dish was dirty

The room was huge-we had the deluxe queen with 2 beds and a pull out. Could have done without the hairs on the pillows/sheets-which was gross.

Kinda disappointing no real room service-but no big deal lits of restaurants closeby

Overall I would stay here again however it can be pricy for nothing special.

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Erin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 18 September 2013
"Village at your feet"...I have not heard our location described as that in the past however feel it is a perfect description. I will be sure to pass on your comments about the dishes in your room. Thank you for providing us with this opportunity to improve our product and look forward to the opportunity to welcome you back in the future.

Kind regards,
Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,413 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (335)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
New York City, New York
Level Contributor
193 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 bubbles Reviewed 16 September 2013

Absolutely flawless. Great, clean, modern rooms with balconies. Amazing service, parking is available, dog friendly, can't beat the location. This hotel deserves the highest praise. Our recommendation is - stay there while visiting Whistler, BC - the town definitely is worth visiting both in the summer, and of course, in the winter.

Room Tip: Get a bigger room facing the village if you want to be in the middle of everything.
See more room tips
  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank JarvNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 18 September 2013
Thank you for taking the time to submit your review following your recent stay at the Crystal Lodge. I could not agree with you more that our little mountain village is as nice to visit in the summer months as it is the winter. There is an old adage among locals that we have "come to Whistler for winter but stay for summer". We look forward to the opportunity to welcome you back in the future.
Sincerely,

Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed 16 September 2013

Great location, right in the middle of the village. Step out of the hotel and you are right in the middle of everything...shops, restaurants, etc. You can request a room on the "village" side which is a bit noisy, or the "mountain" side...we chose the mountain side as we have a toddler and it was very quiet. We also got a "deluxe" room which I highly recommend...they are much nicer and upgraded compared to the standard rooms which are older. The service from all the staff we encountered was awesome. Would definitely stay here again.

  • Stayed September 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roxytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 19 September 2013
'Roxytraveller', thank you very much for taking the time to review the Crystal Lodge. We are pleased that you and your family enjoyed your Whistler vacation. Thank you for noting the friendliness of our team and will be sure to share these comments with our team of service professionals. We look forward to luring you from Edmonton again soon.

Kind regards,
Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Olympic Valley, California
2 reviews
5 of 5 bubbles Reviewed 12 September 2013

They are in an excellent location. The staff is extremely kind and helpful. We like to sleep with our windows open and we were on the village side, so could be a bit noisy once the bars let out. But on the flip side, we loved being able to enjoy the balcony over the village stroll. We cannot wait to return!

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AHenry76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 19 September 2013
We are so pleased that you both enjoyed your summer biking trip to Whistler. Between the renowned Bike Park, and an amazing network of trails for all levels in the resort, we are fast becoming a destination of choice for keen bikers like yourselves. We look forward to the opportunity to welcome you back again in the future.

Happy trails,
Ian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Pittsburgh, PA
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 8 September 2013

Best thing was that it was close to the slopes, and well situated within the village. The rooms themselves were average, no real complaints.

Had some issues with our package reservations; be careful with family ski packages; I thought I was reserving a package including lift tickets for a 17 yr old; when we showed up they gave us a "child" ticket, and they wouldn't do anything to help us with getting it right... just referred us to whistler management, who told us it was the hotels problem..... frustrating.

Whistler overall was fantastic, the snow was perfect, and would go back again. Was worth it to pay a little extra to stay in the village....

  • Stayed January 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank BFM_MG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 12 September 2013
Thank you for taking the time to post a review of your stay from last winter. I am so pleased to read that you enjoyed our location as well as the 'village' neighborhood so much. I however disappointed to read about the confusion regarding the youth vs. child ski pass. We will review of current packages for the coming winter to ensure this confusion does not present itself again.

Sincerely,
Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 6 September 2013 via mobile

Wow! Can't wait to come back and stay here again. With all the amenities like Starbucks, Rics, and an Aveda hair salon in the hotel not to mention the retail stores right out the door all I have to say is RIGHT ON!! We just booked a standard double room so yes its smaller and it was villiage side so it can be loud during late nights, but close the window and never heard a thing. My parents had the deluxe queen suite a few doors down and their room was so spacious that anyone would be suprised. Our beds were so comfy and we slept like a rock all 3 nights. Loved that we had a fridge for water and snacks. So close to the action, the hill, the gondola, food, pubs and retail shops. I will recommend this to anyone and everyone, couples, girls weekend, boys trip, families etc!! IN LOVE! Also cleaning staff was the friendliest I have ever met!

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jinx2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 12 September 2013
'Jinx', thank you very much for your glowing review of the Crystal Lodge. I will be sharing your review with our entire team as they will be energized by your sincere comments.
Thank you in advance for recommending the Crystal Lodge and look forward to the opportunity to welcome you back again in the future.

Warm regards,
Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 5 September 2013

We stayed for a week in July. The rooms are of great standard and nice comfy beds. Very quiet at night time. You are right in the centre of everything and plenty of nice restaurants and bars around.

Only downside is the hotel doesn't offer a brerakfast. So we bought our own food and put in the fridge in our room and made cereal in the morning. I would recommend this hotel.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank soniatarps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 12 September 2013
Thank you very much for your 5 star Tripadvisor review. Although Whistler is better known for its amazing activities and mountains you are correct in that the restaurants in our small mountain town are second to none. From the hotel you are within a short walk to many fine dining establishments as well as Whistler-centric eateries. We look forward to the opportunity to welcome you back again in the future.

Kind regards,
Ian Lowe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal Lodge Hotel

Property: Crystal Lodge Hotel
Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Ski-In / Ski-Out Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler

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