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“Central location”

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Crystal Lodge Hotel
Ranked #8 of 49 Hotels in Whistler
Certificate of Excellence
Tring, United Kingdom
Level 5 Contributor
74 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Central location”
Reviewed 22 September 2013

We chose this hotel because it was located in the centre of the town. This is good for being able to go into town for shopping etc. but the drawback is that if you have a room overlooking the village centre it can be very noisy at night with late night revellers around. We didn't sleep the first night due to excessive noise. We complained next morning and asked to be moved. Joanna the Duty Manager on reception and I think the guy's name was Joshua as well who sorted it out and we were given a room on the other side of the hotel overlooking the road (the front of the hotel) we also had a balcony which is what we requested when we booked. This room was lovely and very quiet. Many thanks to Joanna and Joshua for sorting it out for us. The food there was expensive so we didn't dine there, instead we had breakfast at Elements - excellent and dinner at the Hilton next door which was much cheaper and very good. Parking was expensive as well $23 a day. We didn't know if there was a cheaper option so paid. We expected free parking if we were staying at the hotel as is the way in the UK. Rooms were clean but on the small side.

Room Tip: ask for a room at the front not overlooking the village pedestian centre
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  • Stayed September 2013, travelled with friends
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Helpful?
1 Thank Wildlife_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 7 October 2013
Thank you very much for taking the time to provide the hotel with your detailed review of your recent experience at the Crystal Lodge. Although we strive for 5 start reviews, I am pleased to read that our team were successful in turning around your stay after the first night. As for your comment about parking, Whistler now offers complimentary parking however it is outdoors and located several minutes walk from the hotel otherwise each hotel offers their own underground parking ranging from $20-$40/ night.

Sincerely,

Ian Lowe
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Chester, United Kingdom
Level 5 Contributor
66 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 19 September 2013

Spend two nights here ,just perfect right in centre of village seconds from shops and restaurants .Good size bedrooms loads of towels tea/coffee making facilities in room .Hot tub and pool were outside not pleasant in rain .Just minutes from the gondola and chair lifts .We don't ski but this would be a big advantage for anyone getting back and to the lifts .Parking seemed expensive 20 dollars a day + tax but cars was park under hotel so again easy to get to

Room Tip: Many different types
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  • Stayed September 2013, travelled as a couple
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Helpful?
Thank forster159
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 30 September 2013
Thank you for your recent 5 star review of the crystal lodge. I am pleased to read that you found our location to be a great asset to your vacation experience and hope that you were able to take advantage if our 'Crystal Advantage' exclusive guest discount card for many of our on-site retail and restaurant partners.
Warm regards,
Ian Lowe
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Brisbane, Australia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 September 2013

This was my third visit to Whistler but first to this property. Fantastic location, very close to the ski lifts but my room was above the stroll and lots of street noise at night which seemed to be all night. The ski valet which others have rated highly was not always around but when he was, fantastic service. I have since learnt you can request rooms away from the noisy side and would consider again staying at the property if this was definitely available. Being a solo traveller I didn't find the room size problematic. I didn't make use of other services available as spent my day on the mountains.

Room Tip: Request a room away from the noisy street :)
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  • Stayed February 2013, travelled solo
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Helpful?
1 Thank LeahMM01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 19 September 2013
Thank you for taking the time to post your review of the Crystal Lodge following your winter vacation last season. You are correct that we have rooms that are located away from the stroll that have much less ambient noise than our village stroll rooms. Our Ski Valet serve our guests during the morning and afternoon peak hours. In the morning they are located at our secured ski storage room and in the afternoon they are located on the village stroll just steps from the bottom of both Whistler and Blackcomb mountain. We look forward to the opportunity to welcome you back again in the future.
Sincerely,
Ian Lowe
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Berkhamsted, United Kingdom
Level 4 Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 18 September 2013

We returned for our third trip this time booking into a one bedroom suite. The facilities were great, everything you could want. we will be back again but for longer next time.

The staff are friendly and helpful, location is perfect and Whistler never fails to deliver for anyone who like the great outdoors

Room Tip: never had a bad one so just pick the size you need and be confident that you will not be disappointe...
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  • Stayed September 2013, travelled as a couple
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Helpful?
Thank wetravel42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 18 September 2013
Thank you very much for your continued patronage in the Crystal Lodge. We are so pleased that the one bedroom exceeded your expectations and look forward to your next visit.

Warm regards,

Ian Lowe
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Coquitlam, British Columbia, Canada
Level 3 Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 18 September 2013

Location was the best thing about this hotel! Village at your feet.

Dishes need to ne cleaned better-all the glasses at spots on them and our dog dish was dirty

The room was huge-we had the deluxe queen with 2 beds and a pull out. Could have done without the hairs on the pillows/sheets-which was gross.

Kinda disappointing no real room service-but no big deal lits of restaurants closeby

Overall I would stay here again however it can be pricy for nothing special.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Erin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 18 September 2013
"Village at your feet"...I have not heard our location described as that in the past however feel it is a perfect description. I will be sure to pass on your comments about the dishes in your room. Thank you for providing us with this opportunity to improve our product and look forward to the opportunity to welcome you back in the future.

Kind regards,
Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
192 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 16 September 2013

Absolutely flawless. Great, clean, modern rooms with balconies. Amazing service, parking is available, dog friendly, can't beat the location. This hotel deserves the highest praise. Our recommendation is - stay there while visiting Whistler, BC - the town definitely is worth visiting both in the summer, and of course, in the winter.

Room Tip: Get a bigger room facing the village if you want to be in the middle of everything.
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  • Stayed August 2013, travelled as a couple
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Helpful?
Thank JarvNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 18 September 2013
Thank you for taking the time to submit your review following your recent stay at the Crystal Lodge. I could not agree with you more that our little mountain village is as nice to visit in the summer months as it is the winter. There is an old adage among locals that we have "come to Whistler for winter but stay for summer". We look forward to the opportunity to welcome you back in the future.
Sincerely,

Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edmonton, Canada
Level 3 Contributor
21 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 16 September 2013

Great location, right in the middle of the village. Step out of the hotel and you are right in the middle of everything...shops, restaurants, etc. You can request a room on the "village" side which is a bit noisy, or the "mountain" side...we chose the mountain side as we have a toddler and it was very quiet. We also got a "deluxe" room which I highly recommend...they are much nicer and upgraded compared to the standard rooms which are older. The service from all the staff we encountered was awesome. Would definitely stay here again.

  • Stayed September 2013, travelled with family
    • Value
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    • Cleanliness
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Helpful?
Thank Roxytraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 19 September 2013
'Roxytraveller', thank you very much for taking the time to review the Crystal Lodge. We are pleased that you and your family enjoyed your Whistler vacation. Thank you for noting the friendliness of our team and will be sure to share these comments with our team of service professionals. We look forward to luring you from Edmonton again soon.

Kind regards,
Ian Lowe
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Additional Information about Crystal Lodge Hotel

Property: Crystal Lodge Hotel
Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Whistler
#4 Ski-In / Ski-Out Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler

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