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Crystal Lodge Hotel
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Reviews (2,933)
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2,933 results
Traveller rating
1,671
918
241
65
38
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1,671
918
241
65
38
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All reviewsold spaghetti factorygreat locationwhistler villageski valetcentral locationloft suitefront desk staffpool and hot tubwould definitely stay here againrestaurants and shopsking bedski tripgrocery storeunderground parkingfull kitchenbasaltskiing
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2,152 - 2,157 of 2,933 reviews
Reviewed 11 January 2014

These staff here are as exacting and follow through with the level of a Special Operations Team. The valet staff knew exactly which board belonged to me without asking, the front desk staff were completely on point and the bartender at Rics Grill had remembered exactly the burger I had ordered from the previous day down to what I did not want on it and to the drink I had.

  • Stayed: December 2013, travelled solo
    • Value
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Review collected in partnership with this hotel
Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 14 January 2014

Rob, thank you very much for your review of the Crystal Lodge. I am so pleased that your experience at the hotel, with our ski valet and with our onsite restaurant exceeded your expectations. I will be sharing your feedback with our team as this is exactly the type of personalized service we strive to deliver with all our guests.
Warm regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2014

We have just spent 10 days in Whistler at the Crystal Lodge. Fabulous, friendly service and really well appointed spacious room. We were travelling with two teenagers so had a one bedroom, loft suite. Plenty of room for as all and a full kitchen (although someone needs to sharpen the knives!). The only reason this is not 5 star is due to the noise from the nightclub across the laneway. Not the fault of the Lodge of course, but worth knowing in advance. Only rooms on that side would be affected. The staff offer ear plugs and white noise machines. We sufficed with ear plugs and it was not too invasive. We would definately stay at Crystal Lodge again. Right in the heart of the village and close to everything.

Room Tip: Try and avoid the side that is opposite the night club.
  • Stayed: January 2014, travelled with family
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Thank annielooby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 14 January 2014

Thank you for your recent review of your families 10 night stay at the Crystal Lodge. We are pleased that the one bedroom plus loft suite accommodated your family of four. This particular room type is located in a section of the building that is across the stroll from Moe Joe's Night Club. Although the music is not audible as the club is underground, animated patrons entering and exiting the night club can be heard on occasion. We look forward to the opportunity to welcome your family back from Australia in future years.
Warm regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 January 2014 via mobile

We stayed for a week of skiing and it was our first time in Whistler. We had an awesome time. Hotel was close to lifts and all shops and restaurants. Room was clean with a nice balcony. The staff were really helpful and friendly. Really want to come back! Would recommend to couples and families!!

Stayed: January 2014, travelled as a couple
Thank Ashley H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 14 January 2014

Ashley, thank you in advance for recommending the Crystal Lodge to your family and friends. We are pleased that our proximity to the base of both mountains, village shops and restaurants proved to be an important convenience during your stay. We look forward to the opportunity to welcome you back again in the future.
Warm regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Atlanta, Georgia
1
Reviewed 7 January 2014

A fantastic place. The hotel was in the perfect location and the staff was awesome. Even though the hotel was right in the center of the restaurants and shops, the evenings were peaceful after a day on the slopes. The slopes (on BOTH mountains) were the best we've ever skied. Whistler is by far now our favorite ski location.

  • Stayed: January 2014, travelled with family
    • Value
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Review collected in partnership with Whistler Blackcomb.com
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 14 January 2014

I am pleased to read that the Crystal Lodge is your families favorite place to stay in Whistler. There is an enormous number of highly recommended accommodations in Whistler thus are honored by your loyalty. We strive to continually be improving the product that we deliver to all our current and future guests.
Sincerely,

Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

If you are planning to board or ski at Whistler-Blackcomb, try to book this place before November to get a huge discount for a deluxe loft. It's a great place, much better than a hotel. Just FYI, this was my second year staying at the Crystal Lodge, and I will return next year.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Eunchan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 14 January 2014

Thank you very much for your recent review. I am so pleased that you have already committed to joining us again next year. Our early booking rates actually have the deepest discount if booked before August 31. We then have a second tier of discounts that ends November 15th. I hope this information helps in saving you and other guests money looking into the 2014/15 winter season.
Warm regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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