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“New Years at Crystal Lodge”

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Crystal Lodge Hotel
Ranked #8 of 49 Hotels in Whistler
Certificate of Excellence
Reviewed 19 January 2014

We wanted to stay right in the middle of Whistler between Christmas and New Year, so picked the Crystal Lodge. The Hotel was great, and right on the Whistler walk so was convenient to all facilities and shops. The staff were great, excellent parking facilities and ski valet - would stay there again.

  • Stayed: December 2013, travelled with family
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Review collected in partnership with this hotel
Thank Michael L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 24 January 2014

Michael, thank you for your recent review of the Crystal Lodge. We are pleased that you and your family had a fun New Years here in Whistler and look forward to welcoming you back again in the future.
Warm regards,
Ian Lowe

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Reviews (2,712)
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1,937 - 1,943 of 2,712 reviews

Reviewed 18 January 2014

Great location and nice hotel. Could do with a basic upgrade in the rooms..Good spot for a vacation if you can get a reasonably priced deal. The hotel has access to lots of shops and restaurants on site.


  • Stayed: January 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank amurny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 24 January 2014

Thank you for your recent review of the Crystal Lodge. Our hotel offers 18 different room types that we feel meet or exceed the needs of all travelers. On your next trip should you be looking for a room with a more contemporary design I would recommend our Deluxe King or Queen suites.
Warm Regards,
Ian Lowe

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A Whistler Blackcomb traveller
Chicago, Illinois
1
Reviewed 17 January 2014

  • Stayed: January 2014, travelled as a couple
    • Value
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Review collected in partnership with Whistler Blackcomb.com
Thank A Whistler Blackcomb traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 24 January 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 17 January 2014

The location is excellent to get the gondra station, the room is enough space. The welcom message from the general manager was excellent. After I had the welcom message I visited the gemeral maneger, he was great manner.

  • Stayed: January 2014, travelled solo
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Review collected in partnership with this hotel
Thank Yuriko T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 24 January 2014

Yuriko, thank you for your kind words and it was nice to have you back at the hotel once again this season. We look forward to welcoming you again in 2015 for what I believe will be your 9th year in a row!
Warm regards,
Ian Lowe

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Reviewed 15 January 2014

Stayed at Crystal Lodge for 3 nights over new years. The hotel is in the best location in whistler, and our room was fantastic. There was 2 couples and we shared a Loft, which was perfect for all of us. Upon check in, one of our bathroom doors was broken and would not close, we had maintence come look at it and told us they couldnt fix it until the next day, but the hotel gave us an additonal room for the night so the other couples wouldnt have to go without a bathroom, which worked great for us. Other than that the room was fantastic, and the loft area was Huge! kitchen was funcationable, and although small, we made dinner and breakfast for the 4 of us each day with no problem. The only 2 other problems we encountered during our stay was being double charged for parking on one of the days (there was confusion becasue we had the second room), and the massive authorization the placed on my credit card, even though the room had been prepayed in full already. Made it difficult to enjoy whistler when most of your funds are being held. I work at a resort, and couldnt imagine ever placing a hold that large on a card when the room is prepayed. Aside from that we loved our stay!

Room Tip: We loved the loft. Lots of space and great for couples traveling together or a couple who wants lots...
  • Stayed: December 2013, travelled with friends
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Thank Blueberrii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 24 January 2014

'Blueberri', thank you for taking the time to review the Crystal Lodge. I am pleased that you and your friends enjoyed your experience and pleased to see that our team dealt with your bathroom door issue to your satisfaction. I will be reviewing our pre-authorization process as it is not intended to disrupt your overall enjoyment of the resort. Thank you very much for this feedback and look forward to the opportunity to welcome you back again in the future.

Sincerely,

Ian Lowe

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Reviewed 15 January 2014 via mobile

The worst place we have stayed in the last 4 weeks of traveling. I called room service for breakfast 5 times yesterday and no one picked up the phone! The lady at reception also called twice on my behalf and they didn't pick up. Rics Grill need to pick up the phone if they want business.

Upon checking into our room on level one we were shocked when we walked in! It was a dark and tiny bedroom and you could hear all your neighbours even at 2:00am in the morning when you are trying to sleep. We were then desperate to upgrade our room and were charged $70 per night. The pics of the room when we booked were completely different to what we walked into.

Upon checking out this morning Tiffany at reception was lovely. However the non friendly bell boy that came to pick up our luggage at room 232 looked like he would rather die then help us with our luggage. We thanked him when he came up to our room and he didn't even respond. This is why we didn't give him a tip.... He was following us around reception in the hope of a tip...... Sorry mate but basic manners count. This is the first time we haven't tipped in America/Canada.

Not a pleasant stay .....

  • Stayed: January 2014
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4  Thank TaylorandTimothy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 23 January 2014

Taylor & Timothy, I trust that you had a seamless journey back home following your recent Whistler vacation. Our goal at the Crystal Lodge is to exceed the expectations of all our guests and as a proudly independent hotel we constantly looking for ways to tailor our services to meet the needs of the Whistler-centric traveler. From readying your review it is clear that we fell short of this target and would like to address some of the issues you pointed out. The first error made was that that the hotel did not appropriately match your room expectations with our correct room type as when I discussed your experience with our team it seems you would have been pleased with the deluxe King room product (the last room you occupied) for your full stay. We will use your experience to better train our booking partners that are describing our room types to prospective guests. I will also be contacting your specific booking partner to ensure the room images they are displaying are accurate. Because we have a wide variety of room types we have focused on being blatantly transparent about our room images and descriptions. Could you please let me know (ilowe@crystal-lodge.com) on what sites you are referencing regarding our images not properly portraying our room types as I would be interested in editing these immediately. Secondly, I do not have an explanation as to why the Ric's restaurant did not pick up the phone when you were trying to contact them for dinner room service. I have contacted the manager (the restaurant is managed by a third party company) expressing my disappointment. Finally, the issue that I am most concerned about was the means for which you felt you were treated by our bellman on the day of your departure. What you have described is completely opposite to the service culture we have at the Crystal Lodge. Thank you for caring enough about our business for providing me with this and all the other valuable feedback as it provides me with a focused approach of how we can continue to improve moving forward.
Warm regards,

Ian Lowe

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Reviewed 11 January 2014

These staff here are as exacting and follow through with the level of a Special Operations Team. The valet staff knew exactly which board belonged to me without asking, the front desk staff were completely on point and the bartender at Rics Grill had remembered exactly the burger I had ordered from the previous day down to what I did not want on it and to the drink I had.

  • Stayed: December 2013, travelled solo
    • Value
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    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with this hotel
Thank Rob D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 14 January 2014

Rob, thank you very much for your review of the Crystal Lodge. I am so pleased that your experience at the hotel, with our ski valet and with our onsite restaurant exceeded your expectations. I will be sharing your feedback with our team as this is exactly the type of personalized service we strive to deliver with all our guests.
Warm regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal Lodge Hotel

Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Whistler
#4 Ski-In / Ski-Out Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
Price Range: £75 - £421 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler

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