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“Whistler experience”

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Crystal Lodge Hotel
Ranked #8 of 49 Hotels in Whistler
Certificate of Excellence
Reviewed 24 March 2014

Would recommend this hotel, great location close to gondola's,restaurants.
Standard double room with queen beds adequate this was compensated by the staff who were professional friendly and knowledgable.





  • Stayed: March 2014, travelled with friends
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Review collected in partnership with this hotel
Thank Gillian J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 1 April 2014

Gillian, thank you very much for your recent review of the Crystal Lodge. I would like to clarify that our Traditional x2 Double rooms are equipped with x2 beds that in North America are referred to as 'Double sized' (54 in × 75 in / 137 cm × 191 cm). This same size are also known as standard or full sized in other countries. I hope this helps other readers understand the size of our 'Double' beds.
Kind regards,

Ian Lowe

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1,889 - 1,895 of 2,750 reviews

Reviewed 24 March 2014

The Crystal Lodge is a great place to stay. The location is perfectly situated in Whistler Village. The room is spacious and great. The service is helpful and friendly. I highly recommend this property!

  • Stayed: March 2014, travelled solo
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Review collected in partnership with this hotel
Thank James M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 1 April 2014

James. thank you very much for your recommendation of the Crystal Lodge. We look forward to welcoming you, and those that you have referred, back in the future.
Kind regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2014

We brought out own food and need it to be warmed up, so we called front desk and asked whether they have microwave somewhere so we could heat up our food. The front desk simply answered me with " I'll call you back" and hang up, so we thought it was large chance they didn't have one. But surprisingly, after 5 minutes, they sent a handsome boy to our room with a microwave! A real microwave! We were very surprised by that! We really appreciate Crystal Lodge being so friendly and caring, definitely recommend!

  • Stayed: March 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Laurinda Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 1 April 2014

Laurinda, thank you for sharing a quick story of your experience at the Crystal Lodge. I am pleased that our team were able to address your request. Thank you in advance for recommending our hotel to your network or friends and family.
Warm regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2014

Basic rooms and ours was dead on next to the elevator, while i requested the opposite. Rooms are simple, yet good beds, very clean, modern interior, plenty full towels, nice showers and a flat screen tv. What makes this hotel very attractive is the location (<2 mins walking from the ski lifts), free ski valet, tons of very nice bars, restaurants and shops around the corner and very nice receptionists. A hot appel cider or chocolate after a long day of skiing are the little things that makes one smile

  • Stayed: March 2014, travelled with friends
    • Value
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Review collected in partnership with this hotel
Thank Remko V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 1 April 2014

Remko, thank you very much for your recent review. By the sounds of your review it seems you were able to take advantage of many of the nearby stores, restaurants and pubs within a stones throw of your room. We look forward to welcoming you back from San Francisco again in the future.
Warm regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 March 2014

Accommodations were excellent, service top-notch (appreciated ski valet very much), staff friendly and helpful. Location was ideal - less than 5 minutes to Blackcomb or Whistler gondolas. Underground parking was much appreciated.

  • Stayed: March 2014, travelled as a couple
    • Value
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Review collected in partnership with this hotel
Thank Lawrence O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 1 April 2014

Lawrence, thank you for your review. We are pleased that the Crystal Lodge exceeded your expectations and look forward to being your Whistler home away from home again in the future.
Kindly,

Ian Lowe

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Reviewed 22 March 2014

Couldn't ask for better at Crystal Lodge. When walking through the village with our dog a lot of people were unaware that Crystal Lodge will accommodate dogs. So many people missed their pups and were very happy to learn of this service. It might make it worth your while to let the public be aware of the wonderful service. For some people their pups are just like their babies and might even make them stay at the Lodge and stay longer!

  • Stayed: March 2014, travelled with family
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Review collected in partnership with this hotel
Thank Gerald336
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 1 April 2014

Gerald, thank you very much for your review and I agree with your point that we could make it more visible on our website that we are Pet Friendly. We look forward to welcoming you and your four legged family member(s) back in the future.
Warm regards,
Ian Lowe

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Reviewed 21 March 2014

Excellent place to stay while in Whistler. It is the most convenient location to anything you want to do in the village. The staff is warm, friendly and informative. Thr rooms are comfortable and the ski/board valet service is great too.

  • Stayed: March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Brook F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 1 April 2014

Brooke, thank you for your recent 5 start review of the Crystal Lodge. I am pleased that the team made such a positive impact on you and your friends. We look forward to welcoming you all back again in the future.
Kind regards,
Ian Lowe

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal Lodge Hotel

Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Whistler
#4 Ski-In / Ski-Out Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
Price Range: £74 - £441 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler

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