In 2009 my husband and I stayed at the Crystal for 3 weeks while we looked for an apartment in Squamish. All was well. When we knew we were coming back to Whistler for our 1st anniversary (with a 2 yr old in tow) we knew we wanted to stay at the Crystal again.
Our 1st room was a deluxe 2 queen but had a terrible (cat poop) like smell. The staff tried to deodorize the smell but couldn't rid the smell so they upgraded us. They were very patient with us as we had lots of luggage (they moved it for us) and they also made a 2nd trip to our new room after we had forgotten some food in the fridge of our 1st room.
In our new room we couldn't find any coffee mugs and it turns out that they were still in the dishwasher (clean) from the day before and the cleaning staff forgot to put them back in the cupboard.
We went to the Old Spaghetti Factory at 3:30pm for an early dinner. The service was terribly slow considering we were 1 of 3 tables in the restaurant. It seemed that the staff was not properly trained or very new to the restaurant industry. Food was great though and a great value.
All in all our experience was fine but it turns out that there is not a whole lot to do in Whistler for young families during the month of May. It was very disappointing. No Peak to Peak Gondola, no tours, nothing for kids under 6.
I would come back but only with my husband.
Another thing to note: The hotel was uncomfortably hot. I was sweating waiting for an elevator. Great in the winter I imagine but not in May.
- Official Description (provided by the hotel):
- The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more less
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- Also Known As:
- Crystal Hotel Whistler
- Crystal Lodge Whistler