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“Stay at the Crystal”

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Crystal Lodge Hotel
Ranked #8 of 49 Hotels in Whistler
Certificate of Excellence
Reviewed 5 June 2014

Great, central location in the Village!! Staff were friendly, courteous, and very helpful!! Rooms were clean, comfortable and had the necessities needed for your stay!! Definitely will stay here again!!

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank John W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 9 June 2014

John, thank you for your recent review of the Crystal Lodge. We are pleased that we made such a positive impact on your Whistler experience and look forward to welcoming you back in the future.

Warm regards,
Ian Lowe

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1,897 - 1,903 of 2,857 reviews

Reviewed 4 June 2014

We decided to go to Whistler at lunch, found an excellent price on-line at Crystal Lodge and arrived at check-in time! We booked via the hotel's call centre and they happily met the on-line price we found on another site. The operator answered our concerns about "after-grad" noise and we enjoyed a small but quiet room. The hotel is centrally located on the village stroll with many amenities. We really enjoyed the drink specials and entertainment by "Gordo" a folksy, blues singer/guitarist in the hotel lounge. This is a great hotel in a perfect location!

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Deborah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 9 June 2014

Deborah, thank you for choosing the Crystal Lodge for your recent brief trip up to Whistler. We are pleased that you enjoyed Gordo in the Crystal Lounge. We look forward to welcoming you back for a longer experience on your next trip up the sea to sky highway.

Regards,
Ian Lowe

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Reviewed 4 June 2014

We really enjoyed the location and the atmosphere of the Crystal Lodge Hotel. Our room was very comfortable and we enjoyed seeing out onto the village below. We would recommend this hotel to family and friends for sure.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Kathy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 9 June 2014

Kathy, thank you very much for visiting us from Delta. The year round 'people watching' in Whistler is truly second to non as the resort attracts a broad range of audiences and together makes for an eclectic scene. As the hotel lines the popular pedestrian-only Village Stroll there is no better place to take this and the amazing mountain scenery in. We look forward to welcoming you back again in the future.
Regards,
Ian Lowe

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Reviewed 3 June 2014

The front desk staff are very friendly and helpful and the room was great.the hotel is right in the center of the village with lots of choice in restaurant and pubs. The only downside to this is that it can be noisey until the early hour of the morning.the hotel provide ear plugs and there is not much more they can do about that

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Graham S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 9 June 2014

Graeme, thank you very much for your recent review. Future travelers will be pleased to know that as of last week we have upgraded all of our south wing windows that provide substantially more ambient noise filtration than the previous product. These new lami-glass widows allow you to take in the village sounds and fresh mountain air during the day yet close them, and it will block out the majority of the pedestrian stroll atmosphere at night. We look forward to the opportunity to welcome you back again in the future.

Sincerely,
Ian Lowe

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Reviewed 3 June 2014

This was our second time at the Crystal and we've upgraded the room both times. Not all upgrades have a balcony so be sure to request one if you want it. Staff are very friendly and polite and extremely helpful. Rooms are very clean and the bed is very comfortable - although the pillows are too thick! The location is great - we will be back! Because we've been celebrating Anniversaries and Birthdays each time we've gone, we've had a complimentary bottle of champagne waiting for us on arrival - nice touch!

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Cynthia G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 9 June 2014

Thank you for returning to the Crystal Lodge and for choosing our hotel as your home for your birthday and anniversary celebrations. We look forward to welcoming you back for years to come!

Sincerely,

Ian Lowe

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Reviewed 3 June 2014

Location of the hotel : excellent, just a few minutes walk from the gondola and Olympic Plaza
Deluxe loft suite : very spacious - 2 bathrooms - heating to hot, esspecialy during the night - 26°C
Minor point : our room was located at the frontside - much noise from the street

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Danielle V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 9 June 2014

Thank you very much for your feedback from your recent stay at the Crystal Lodge. We are pleased that you enjoyed our convenient location however disappointed to read that you were not able to maintain a comfortable temperature in your loft suite and were disrupted at night by the noise from the village stroll. Due to the nature of loft suites, it can be difficult to get both floors at the same temperature and as a result we have placed floor and ceiling fans in the upper loft to enable further air circulation. As for the noise from the stroll, the best solution for this in the loft suites with the vaulted ceilings is to place your air conditioning unit on 'fan' mode thus causing a small amount of white noise that will completely eliminate any disruption. We look forward to the opportunity to welcome you back again in the future.

Regards,
Ian Lowe

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Reviewed 2 June 2014

Close to all activities, didn't need a car other than going to see bears. Many good places to eat right outside of hotel. Loved riding bikes and taking walks to lost lake. Great vacation would go back tomorrow if we could.


  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank James Deon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 9 June 2014

James, we are pleased that the Crystal Lodge were able to provide you the car-free retreat that you were looking for. In the summer months, the choice form of transport is definitely the bicycle and it sounds like you found your way to Lost Lake that is definitely one of the highlights. Alta Lake (closest to the hotel) in another amazing place to go for an afternoon and offers great public beaches with docks ideal for a quick dip to cool you off. Alta Lake can be reached from the hotel in 5 minutes by bike. We look forward to welcoming you back to the hotel in the future.

Sincerely,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal Lodge Hotel

Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Ski-In / Ski-Out Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
Price Range: £82 - £489 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler

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