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“Great hotel”

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Crystal Lodge Hotel
Ranked #8 of 49 Hotels in Whistler
Certificate of Excellence
Reviewed 13 July 2014

Very friendly front desk staff that went out of the way to help us. The location is amazing right in the heart of the village. Hotel has out door pool and fitness centre and a restaurants and starbucks in the hotel.

  • Stayed: July 2014, travelled on business
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Review collected in partnership with this hotel
Thank SoccerTish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,770 - 1,776 of 2,801 reviews

Reviewed 11 July 2014

I always have such a great stay at Crystal Lodge. The rooms are spacious, the amenities are incredible and you couldn't ask for a better location. Right in the middle of the village. Everything is a stones throw away. The staff are very courteous. Top notch service every step of the way. Keep up the great work Crystal.

Stayed: July 2014, travelled with friends
Thank dewey25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 21 July 2014

'Dewey25', thank you for your continued patronage in the Crystal Lodge. We look forward to welcoming you back in the near future.

Regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 July 2014

the stay in crystal lodge was very good our unit on the 3rd floor was well maintained with nice views and one of the quieter areas
the bed was comfortable but would have been nicer with a king instead of the double size all the staff are very helpfull and made our stay pleasant
i would very much recomend this unit #335 1 bed to everyone

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with this hotel
Thank Malcolm J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

We chose this hotel because I checked Trip Advisor prior to booking. The location is great, right on the Whistler Village. Close to the Peak2Peak Gondola rides. The room was very nice, the staff was very friendly and everything with regards to our stay went smoothly.

Room Tip: Check your room-key envelope for Village discounts and coupons.
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  • Stayed: June 2014, travelled with family
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Thank Edriss M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 21 July 2014

Edriss, thank you for your recent review and for reminding future travelers of our exclusive Crystal Advantage program that offers our guests discounts at many of the nearby restaurants, stores and lounges.

Warm regards,
Ian Lowe

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Reviewed 9 July 2014

Had a great vacation with my 2 daughters - Scandinave Spa was a bonus. The location of the Crystal Lodge was fantastic - close to the shops and eating establishments as well as Valley Trail. Very friendly.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with this hotel
Thank deltasea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 July 2014

We stumbled into this hotel by accident, and we now understand why there were vacancies here on a holiday weekend. The room was tiny with NO sockets for recharging electronics and no place to put a suitcase, and when our bill came, they tacked on an extra $3 for nothing - not a huge amount, but it's the principle.

Room Tip: Good luck. The dated rooms are really inconvenient.
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  • Stayed: June 2014, travelled as a couple
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Thank Andrea C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 21 July 2014

Thank you very for taking the time to post your review of the Crystal Lodge following your recent long weekend experience. It seems from reading your review that we were unable to match your needs to the most appropriate guest room and as a result you did not have a memorable experience. I can ensure you that we have rooms in the hotel that would exceed your expectations thus would ask that in the future you contact the hotel in advance so that our knowledgeable team would be able to match you to an appropriate room type. As for the additional $3 item, as we do not tack any additional costs onto our guests, the only thing this could have been is the additional 2% MRDT tax that is applied to all hotel accommodation in Whistler.

Kind regards,
Ian Lowe

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Reviewed 9 July 2014

This hotel was right in the centre of the village, and really close to the lifts.

We were a little early on arrival but this was no problem and we were able to check in. Front desk staff were very welcoming and helpful. Hotel was clean and welcoming. We were upgraded to a king suite which was a nice surprise room was large and comfortable. We went in the summer but it would be a great size for skiing plenty of drawers and cupboards. Useful kitchen area and large fridge.

There was a $22 charge for parking which seemed a lot as it's not the cheapest of hotels. We made the most of the free parking in resort and walked back to the hotel after dropping our bags, it was only a short walk.

Only small complaint was that we were woken at 8am by house keeping, after knocking and calling house keeping at the adjacent room they then began hoovering, this was quite early and loud at an otherwise very quite hotel.

Overall lovely hotel, friendly helpful staff and great location.

  • Stayed: July 2014, travelled as a couple
    • Value
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Review collected in partnership with this hotel
1  Thank Kay B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this reviewResponded 21 July 2014

Thank you for your recent review. Your comment about the housekeeping team is very much appreciated and will be discussing it with the team to ensure other travelers do not have this same experience.

Kind regards,
Ian Lowe

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal Lodge Hotel

Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Ski-In / Ski-Out Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
Price Range: £92 - £601 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler

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