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“Simply great!”

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Crystal Lodge Hotel
Ranked #8 of 49 Hotels in Whistler
Certificate of Excellence
Manchester
Level Contributor
46 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Simply great!”
5 of 5 bubbles Reviewed 23 August 2014 via mobile

Be sure to upgrade to one of the new rooms; great room, great location, great facilities, great staff, great fun. You really feel at the centre of things without being overwhelmed by the noise and bustle of downtown Whistler.

Stayed August 2014, travelled with friends
Helpful?
Thank StampingGiraffe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 28 August 2014
I am pleased to read that you and your friends had a 5 star experience recently here at the Crystal Lodge. We look forward to welcoming you back again in the future.

Sincerely,
Ian Lowe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,474 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (338)
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English first
Milner
1 review
5 of 5 bubbles Reviewed 23 August 2014

We were happy with the location and the service. We would recommend this hotel to others as the rooms were well kept, the location central and the staff helpful and friendly. I have since spoken to others who were also very pleased with their stay.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Patricia J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 28 August 2014
Patricia, than you very much for your kind words and for recommending us to your network of friends and family. We very much look forward to welcoming you back again in the future.

Warm regards,
Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Port Moody
1 review
5 of 5 bubbles Reviewed 21 August 2014

We own a townhome in Whistler, but it has been rented out all summer. So we wanted to come up to celebrate my wife's birthday !! What a fantastic place to stay, location wise & everything was perfect. Room was clean & impeccable, staff was extremely friendly & knowledgeable, pool was great & the Beacon Pub was over the top !! Food was tremendous & our server "Frances" just the best !! TWO THUMBS UP !!

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Alan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 28 August 2014
Alan, thank you for choosing the Crystal Lodge and our Beacon Pub & Eatery to celebrate your wife's recent birthday. We are so pleased that it was an overall very positive experience and thank you so much for going out of your way to recognize Frances. We hope that your townhome continues to rent well so that we can host you again in the future.

Kind regards,
Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ormskirk
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 August 2014

Good size family room with balcony. Near lifts but very quiet. Clean and well presented. Close to all amenities but not noisy. Had to pay for underground parking, 20 Canadian dollars a night. Outdoor pool and hot tub, towels provided as were tribes.


  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Martin W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 28 August 2014
Thank you very much for your recent 5 star review of the Crystal Lodge. We are pleased that we exceeded your expectations and look forward to welcoming you back again in the future.

Sincerely,

Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Paris, France
Level Contributor
331 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
3 of 5 bubbles Reviewed 21 August 2014

We were on the 2nd floor, very clean, but with a strong cooking smell... No breakfast on the premises, they send you 150 meters away to a bar that serves breakfast. The beds were comfortable, the room was ok except for the smell. Hotel is very central just on the main square.

  • Stayed August 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Toomuchtravel2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 28 August 2014
'Toomuchtravel' thank you for taking the time to provide us with a review of your recent experience here at the Crystal Lodge. I am sorry to hear that there was a residual cooking smell in your room from the previous guests. We have means of dealing with this when certain food are prepared in the room but it seems in your case it was not dealt with appropriately. As for breakfast options, I will ensure you that in the not so distant future we will have breakfast available on-site for our guests. Stay tuned!

Kind regards,
Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bath
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 21 August 2014

We've just returned from a wonderful stay at The Crystal Lodge in Whistler. The room was great, really well equipped and immaculately clean. The staff were all very friendly and made us feel very valued. They were particularly helpful in recommending local restaurants and activities. Excellent location, right in the centre of the village.

  • Stayed August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Sarah6481
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 28 August 2014
Sarah, thank you so much for your recent review of the Crystal Lodge. I will share your comment with our entire team as I know how much they enjoy seeing how they positively influenced our guests overall Whistler vacation.

Thank you and we look forward to welcoming you back again in the future.

Ian Lowe
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 August 2014 via mobile

The location of this hotel makes it an absolute winner. 2min walk to the Whistler Mountain gondola and access to the mountain biking chairlifts.

It's a busy part of town and lots of fun. The blackcomb side has the family fun zone but even this is only a 10min walk away.

The Old Spaghetti Factory downstairs offers great value for dinner.

WiFi connectivity was superb and good enough for FaceTime.

Service was excellent and it was great having a little balcony too.

A definite recommend and we'd choose this as our hotel again if we manage to come back.

Stayed August 2014, travelled as a couple
Helpful?
Thank Skyrockett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ILowe, General Manager at Crystal Lodge Hotel, responded to this review, 28 August 2014
'Skyrockett', thank you so much for your recent review of the Crystal Lodge. All of your comments are very much appreciated but wanted to thank you specifically for recognizing our WiFi. Late last year when we re-invested in a new infrastructure for our WiFi our specific goal was to ensure it was fast and reliable enough for our guests to connect with their loved ones via FaceTime or Skype as we recognize that this is how people connect these days when on vacation. We are pleased that this was accomplished while you were traveling here in Whistler.

Kind regards,
Ian Lowe
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crystal Lodge Hotel

Property: Crystal Lodge Hotel
Address: 4154 Village Green, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotel in Whistler
#4 Ski-In / Ski-Out Hotel in Whistler
#8 Business Hotel in Whistler
#9 Romantic Hotel in Whistler
#11 Family Hotel in Whistler
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Crystal Lodge Hotel 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
The Crystal Lodge & Suites offers an unbeatable location in Whistler village, with a wide variety of rooms, lofts & suites, shops, restaurants and amenities to suit your every need. Just steps away from both Whistler and Blackcomb gondolas. The Crystal offers the most retail shops and restaurants attached to any one hotel in Whistler. Starbucks, Roots, Lululemon, Beacon Pub & Eatery, Wild Wood Pacific Bistro, Basalt Wine & Salumeria, and CanSki, to name a few. As a guest you will enjoy the benefits and discounts with our exclusive Crystal Advantage program. In addition to our location, rooms and services, you can also enjoy our heated outdoor pool, hot tub, sauna, fitness room, award winning 4 star service, complimentary wireless internet, heated underground parking, complimentary ski and bike valet. Your perfect whistler experience "at the centre of it all." ... more   less 
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Also Known As:
Crystal Hotel Whistler
Crystal Lodge Whistler

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