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“Small, expensive, horrible shower, unprofessional”

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Executive Inn At Whistler Village
Ranked #27 of 49 Hotels in Whistler
Reviewed 28 March 2014

Usually I am not a picky traveler, but I actually checked into this room, then immediately checked out and stayed at the holiday inn.

The room was so small my girlfriend got claustrophobic and the bathroom was laughable. Shower was about 2 feet wide and sprayed onto the toilet.

front desk is a wooden desk with a lap top. Great location and the staff were nice enough, but for $200 night your are MUCH better off at the holiday inn, or anywhere else for that matter.

  • Stayed: March 2014, travelled as a couple
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1  Thank Sean G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Executive Inn At Whistler Village, responded to this reviewResponded 19 April 2014

Dear Sean


I was disappointed to read you weren’t happy with one of our room types. We have a wide selection of guest rooms at both our Village side and Mountainside locations from cozy studios to well-appointed suites.

Although the room you had booked fell short of your expectations, I feel we missed an opportunity to showcase our product to you, and perhaps find a room which better suited your needs and for that I apologize.

Should your travel plans bring you back to Whistler I would be happy to assist you in booking a room which would better suit your expectations.

Regards
Joe McKinnon

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197 - 203 of 415 reviews

Reviewed 18 March 2014

If your objective of visiting Whistler is skiing, then this hotel is in an excellent location. Just steps away from the Whistler Village Gondola and many other meeting places for activities. Whistler Village is a small and compact village that it doesn't take very long to walk from one place to another.
This hotel is not particularly easy to locate if you are driving in as it's lobby doors are not clear. I drove around in circles expecting to see a clearly marked building entrance. It is very easy to miss. But once you know what you are looking for, then it is easy.
In the night time, also because it is located close to pubs and bars, it tends to be a little on the noisy side. Try not to stay in rooms facing Village Stroll as the noise can be startling. It has nothing to do with the hotel. Bring ear plugs.
Overall, I enjoyed my time staying at the hotel and I loved the deco and facilities of the rooms and the convenience of it's location.

  • Stayed: March 2014, travelled with friends
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Review collected in partnership with Whistler Blackcomb.com
Thank YupNup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Joe M, General Manager at Executive Inn At Whistler Village, responded to this reviewResponded 19 April 2014

Dear YupNup,

Thank you for staying with us and for choosing Executive- The inn at Whistler village for your ski vacations. I was so pleased to read that you enjoyed your stay and the Resort Experience in general.

I look forward to your return and to be of assistance when your travel plans bring you back to Whistler.

warmest regards

Joe Mckinnon

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Reviewed 4 March 2014

The room was nice & clean. Sleep is difficult. The heater fan is so loud it woke us up several times during the night. Next night, we figured out we should just turn the damn thing off at night. Then we were woken up by the thin walls and the upstairs guests walking around in their ski boots at 5 AM. No tub in room, just a shower stall. Step between kitchenette & bathroom area and bedroom will trip you at least once in the middle of the night. If the staff does straighten the room (even though you have the do not disturb sign out), they will take your towels and not replace them. You will be charged extra for WiFi and to park downstairs. The "hot tub" outside was lukewarm, extremely over-chlorinated, and still disgusting with floating hair and debris. The pool was out of commission for the week. But it is a short walk to the gondola.

Room Tip: go somewhere else
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  • Stayed: February 2014, travelled with friends
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1  Thank Karie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 February 2014

Stayed at this hotel recently. Room was small but cozy. Everything you need was supplied as room had kitchenette. Dana at the front desk is exceptional and provided me with an early check in due to a booked dog sled excursion (had to change into our snow gear). Additionally, she helped out with parking. The staff at this hotel are friendly and willing to go the extra mile.

  • Stayed: February 2014, travelled with family
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Thank Judymarie2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 February 2014

We have just returned from a three night stay at the Executive Inn in Whistler. We had an unpleasant stay there for reasons both large and small. Let's start with the large, as it is a deal-breaker for us.

The water in our unit would go from scalding hot to icy cold in a matter of seconds. This made taking showers extremely unpleasant, even dangerous. I found myself wondering how a child or elderly person could avoid burning themselves in the shower. In spite of two phone calls to the front desk, the hotel was unable to resolve this problem during our stay. A least one previous Trip Advisor poster had the same experience as far back as May 2013. So the hotel management has chosen to ignore this serious problem with its plumbing.

The minor problems were indeed minor, but the number of issues indicates serious maintenance and management issues:
1. As described in other posts here, the company operates two buildings but has two separate check-ins. We checked in to one building (Executive Inn) but stayed in another (Mountainside Inn). This meant we rarely saw the Executive Inn staff and mostly dealt with them via the phone. The people at the front desk in the building we were staying would hand us the lobby phone whenever we approached them with problems (and there were a lot of them.)The management system of the hotel is inefficient and confusing and results in poor customer service.
2. The furniture, decor, blankets, toilets and tubs were very old, stained, cracked and outdated. The entire hotel needs serious updating and renovation. The one extra blanket left in a closet in our room was covered with hair, as well as torn and dirty. Yuck.
3. We had to keep calling for more towels as not enough were left for the three of us. One bath towel per person per day at a ski resort is simply not enough.
4. Our beds were not made up when we arrived.
5. The loft area, which is the "master bedroom", was very hot all night long. There was no ventilation in the loft area. In order to cool it down we had to turn off the heat and open the windows down in the main living area, consequently freezing our son who was sleeping on the pull out couch downstairs.
6. Both beds (queen in loft and pullout couch in the living area) were very uncomfortable.
3. The hot tub/pool deck was very spartan looking. The one hot tub was inadequate for the number of people staying at the hotel. The warm(ish) temperature was not very satisfying for achy muscles nor very hygienic.

This hotel will need to undergo serious renovation and significantly improve their customer service before we will consider staying there again.

  • Stayed: February 2014, travelled with family
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1  Thank patkrish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Robert H, General Manager at Executive Inn At Whistler Village, responded to this reviewResponded 24 February 2014

Dear Pat Krishnamurthy,

Thank you for your email.

We have had difficulties regulating the hot water in our Mountain Side building and have been working to eliminate those problems in rooms, when we become aware of them.

Certainly, the challenge of operating a hotel between two buildings is ongoing, but we try to give all of our guests the attention that they need and I'm sorry if you felt somewhat removed in our other building.

I note that an offer was made to move you to our other building to address some of your concerns but you declined to move, which is unfortunate.

With a building that is older, items can appear to be a bit more tired. We have renovated a number of areas within the guestrooms in the building that you stayed in, and we have additional plans for some of the areas that you mentioned.

I do hope that once we have made some of these additional changes that you may choose to come and stay with us again.

Thank you again for writing, such that we might have the opportunity to improve our services.

Sincerely,
Robert Hayward

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Reviewed 5 February 2014

This hotel had good and bad. Location AWESOME, walk out front door walk 15 steps go skiing. Cleaning staff friendly and did a great job. Got upgraded to a loft with hot tub, BONUS!! However front desk clerks 1 nice 1 not so and with attitude. Asked about room service at front desk told there is none, yet there website says different. We eat out at other hotels, to bad there loss. Had to pay for WiFi in hotel but if I walked out of hotel I got free WiFi when I would go to any other location??? What the hell? As I said we did get a hot tub on our deck but the moron above us kept throwing there cigarettes onto it. Which in turn got dragged into our suite and the hot tub each time anyone went out on the deck. That's where the awesome cleaning crew kept it so clean for us. The 25.00 parking fee per day, not included in price of hotel. Over all average..Downfall would I recommend this hotel NO, unless spending 550.00 for two night cheap. Next time I will go to a different hotel. P.S. I travel a lot.

  • Stayed: January 2014, travelled with family
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Thank Robyne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2014

In Whistler to attend a conference over four days we chose this hotel because of the representation on their site and the location. The location was in the heart of the village-perfect as it was steps to the pubs, the gondolas, Starbucks (lol) and shopping. That's is where the greatness ends. The hot tub and heated pool advertised were located a 5 minute walk through the village and across roads in another hotel. Really? No reference to this. And when we spoke to that particular hotel they confirmed they get many disappointed guests if this hotel saying the same thing. If you wanted to actually use it there is a lobby washroom to change in and no place to store your belongings. Apparently the Executive owns a "few" rooms in the nice hotel with all the bells and whistles. They post those pics, those features and represent as their location. Very disappointed by the misrepresentation. On site staff offered no suggestions or solutions at all when we expressed our concern. In the crammed bathroom door hit the toilet. The fireplace in the room was 8 inches from the foot of the bed and when in bed you could see the top of the mantle and feel no heat - what is the point? On a different note if you need transportation to and from whistler as an alternative to the bus, book with cold comforts and ask for Grady - he was amazing!!!!!

  • Stayed: January 2014
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1  Thank LAPG2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Executive Inn At Whistler Village

Address: 4250 Village Stroll, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Business Centre with Internet Access Kitchenette Restaurant Suites Swimming Pool
Hotel Style:
Ranked #27 of 49 Hotels in Whistler
Price Range: £71 - £429 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Executive Inn At Whistler Village 3*
Number of rooms: 67
Official Description (provided by the hotel):
Executive -The Inn at Whistler Village, a small and intimate European style boutique hotel is your portal to the New Whistler Experience. Perfect for pleasure-seekers and boasting Whistler's best location; in the heart of Whistler Village just steps from the slopes, the hottest nightspots and luxury shopping . High style meets serenity with the dazzling Whistler Mountain as its backdrop- where beautiful people retreat to in seclusion and comfort. Come experience the secret behind this 36 suite private boutique hotel in the heart of Whistler Village. Guests can relax after a long day on the slopes in our outdoor heated pool and hot tub open year round. ... more   less 
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Also Known As:
Executive Inn At Whistler Village Hotel Whistler
Executive Hotel Whistler Village

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