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Pinnacle Hotel Whistler
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Reviews (1,513)
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699
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All reviewsin room jacuzzihot tubgas fireplacefront desk staffdeluxe studiofull kitchengreat roomunderground parkingquiet at nightsmall kitchenquiet locationvillage strolllong weekendgrocery storecoffee makermain villageoff season
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1,258 - 1,263 of 1,514 reviews
Reviewed 9 July 2011

After seeing how much another hotel I had previously stayed at in Whistler raised their rates, I searched for a new one Upon reading the reviews for the Whistler Pinnacle, I was not only impressed with all the good ratings, but with the fact that the manager had responded to most all of the reviews that were both good and bad. This to me meant that customer service was important at this hotel.
After making the decision to book a room at the Whistler Pinnacle, we were not disappointed. Upon check in, we were informed were getting a complementary upgrade.
Our room was nicely appointed with a queen sized bed, flat screen television, in room Jacuzzi tub and kitchenette. There was also a sleeper sofa in the room as well. From the moment we checked in with the friendly staff at the front desk until the time we checked out, we had a delightful stay.
The room was clean and comfortable. One of my personal peeves with hotels is when there are flat pillows and not enough towels. In this case, there were ample supply of both. We cooked breakfast in the kitchenette which was nice to save on the cost of buying breakfast for the several days we were there.
Because of the hotel’s excellent location, we were able to park the car and forget about it for several days. In Whistler everything was within walking distance.

I highly recommend this hotel over higher priced options in the Whistler area.

  • Stayed: July 2011, travelled as a couple
    • Value
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1  Thank Tyroltrekker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartCook, General Manager at Pinnacle Hotel Whistler, responded to this reviewResponded 11 July 2011

Thank you for your comments and I am pleased that you enjoyed your stay with us and that you found the kitchenette facilities that we provide useful.

I am also pleased that you found our location convenient enough to allow you to walk to everything that Whistler has to offer.

We look forward to welcoming you here again in the future.

Kind Regards
Stuart Cook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2011

we had an amazing time!!! the room was clean and it had everything you need from a kitchen to jetted tub in the room!!!! the staff were helpfull and helped us plan our whole trip with awsome advise, very very friendlly, I will come back year after year!!

  • Stayed: July 2011, travelled as a couple
    • Value
    • Sleep Quality
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Thank Senorita29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartCook, General Manager at Pinnacle Hotel Whistler, responded to this reviewResponded 6 July 2011

Thank you for your kind comments. I am delighted that our team here at the hotel were able to provide you with helpful well informed advice. We look forward welcoming you here again.

Kind Regards
Stuart Cook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2011

Hotel was clean, comfortable and friendly. Exactly as advertised. Whistler Village is small, so basically all hotels are near everything via short walks.

  • Stayed: June 2011, travelled with family
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1  Thank Rahwayan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartCook, General Manager at Pinnacle Hotel Whistler, responded to this reviewResponded 6 July 2011

Thank you for your review. I am happy that you found our hotel to be clean and comfortable and that the information that we provide about the hotel online is accurate. We look forward to welcoming you here again soon.

Kind Regards
Stuart Cook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2011

The Whistler Pinnacle Hotel is a great place. Friendly people, conveniently located near central Whistler, very clean spacious room, good bed and facilities. We enjoyed it very much.

  • Stayed: June 2011, travelled with family
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Thank jmvdhulst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartCook, General Manager at Pinnacle Hotel Whistler, responded to this reviewResponded 30 June 2011

Thank you for your comments and for taking the time to post your review.

It is good to hear that you and your family enjoyed your stay with us and that you found our hotel to be conveniently located within Whistler.

Kind Regards
Stuart Cook
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2011

The room is superb. You have an excellent staff, warm and ever ready to assist. Please maintain this crop of staf. The facilities are fantastic, and the scenery, simply amazing. Given the opportunity, I'll be back in whistler hotel.

Room Tip: Room 230 is amazing and without noise.
  • Stayed: June 2011, travelled on business
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Thank Pat2001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StuartCook, General Manager at Pinnacle Hotel Whistler, responded to this reviewResponded 30 June 2011

Thank you for your review and your positive comments about our staff. We are very fortunate to have the team that we have working for us here at the hotel.

We look forward to welcoming you back here on your next visit to Whistler.

Kind Regards
Stuart Cook
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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