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“Great place to stay” 5 of 5 bubbles
Review of Pinnacle Hotel Whistler

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Pinnacle Hotel Whistler
Ranked #13 of 49 Hotels in Whistler
Certificate of Excellence
Level Contributor
62 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Great place to stay”
5 of 5 bubbles Reviewed 11 August 2013

We spent a couple of nights here. Internet reservation included free parking at a very reasonable rate. The hotel is clean, staff friendly. Our room had a full kitchen, views of the mountain, free internet. Not sure what the winter rates are like, but for summer it was priced right and located just off the village walkway, about half way from the lifts to the Olympic plaza and outdoor concerts. Pool is small but clean. Great place.

  • Stayed August 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jf002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, 14 August 2013
Dear jf002,

Thank you for the great comments. I'm so glad you were able to take advantage of our ALL-IN package. Look forward to seeing you again soon!

Sincerely,

Patrick Renny
Pinnacle Hotel Whistler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,261 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (217)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Venezia
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed 10 August 2013 via mobile

Allan at the reception was very friendly even though he was always very busy, he pro-actively and patiently helped us!We've stayed in room number 302. it has a jacuzzi in the room (yeah not in the bathroom in the room): we didn't use it but the fan in very noisy. The room also features a kitchenette which we truly enjoyed! all very clean! Excellent location literally 3' walking from the pedestrian centre!

  • Stayed August 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AleMicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, 11 August 2013
Dear AleMicky,

Thank you so much for the review. I'm glad you enjoyed your stay.

Sincerely,

Pinnacle Hotel Whistler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
White Rock, B.C.
Level Contributor
78 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 bubbles Reviewed 6 August 2013

We just came back from 4 wonderful days in Whistler. We stayed at the Pinnacle and had a room on the 4th floor overlooking the mountains. The room was very nice with cooking facilities which made it great for breakfast and snack time.
the beds were only just comfortable a bit saggy to the middle but very clean.
The front staff where very, very helpful and gave us lots of good information on where to eat and what to do.
The Pinnacle is not the Pan Pacific but the prices are not in that range either. Overall we had a great 4 days at the Pinnacle.

Room Tip: The higher floors and not near the elevators are probably the better rooms
See more room tips
  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank murphymj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, 11 August 2013
Dear murphymj,

Thank you so much for the review. I'm glad that the pricing and room amenities contributed to your enjoyment while in Whistler.

Sincerely,

Pinnacle Hotel Whistler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
Level Contributor
37 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 6 August 2013

My girlfriend & I stayed for a night at the Pinnacle Whistler over the long weekend. Whistler is a very dog friendly village so we always bring our dog along for the stay. We've never stayed at the Pinnacle before but we we'll definitely be coming back for our next Whistler getaway.

Positives:

Dog friendly ($25 extra fee but that's a common rate)
Very friendly front dest staff (we were allowed to check in early and upgraded to a nicer unit)
Centrally located in Whistler village so everything is a short walk away
Clean, comfortable rooms
Quiet at night
Kitchen in the room was very convenient for storing dog food
Jacuzzi/hot tub in the room
Heated outdoor pool

Negatives:

Not too much. It's a very reasonably priced hotel so I wasn't expecting 5-star accommodations.

If you're looking for a reasonably priced hotel that's centrally located, then you should definitely stay at the Pinnacle Whistler.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank VanCityChamp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, 11 August 2013
Dear VanCityChamp,

Thank you so much for the review. We're happy to read that we scored hi on the Pro's and low on the Con's!

Look forward to seeing you again soon!

Sincerely,

Pinnacle Hotel Whistler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Victoria, Canada
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 5 August 2013

This was my second year in a row staying at the Pinnacle for a few days of mountain biking. The hotel was nice and clean, parking was reasonable, the staff was friendly/helpful and it's great having an in-room kitchen. Not much else to say, other than I'm sure I will stay there again next year!

  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robert C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, 11 August 2013
Dear RobertECooper,

Great to read. Thank you for taking the time to place a review and we look forward to welcoming you back soon.

Sincerely,

Pinnacle Hotel Whistler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey, Canada
Level Contributor
34 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 2 August 2013

Great location, not too far from the village action but quiet at night. This is the second time we have stayed here, rooms are always nicely appointed and clean and staff helpful and polite. There are two excellent restaurants on-site, so you don't need to leave the hotel if you don't want to (and with a spa tub in the room who wants to?) Special thanks to the manager who handled our reservation and special requests personally; everything was perfect. We'll be back next year, best value in Whistler, with no compromise on quality.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KiwiandCanuck
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, 11 August 2013
Dear KiwiandCanuck,

We're so glad to read that you enjoyed us again a 2nd time around. Looking forward to your return!

Sincerely,

Pinnacle Hotel Whistler
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
4 of 5 bubbles Reviewed 1 August 2013

Chose The Pinnacle for its really good location in Whistler Village, and for a very good ALLIN promotion rate which included parking. Although just a short stroll from the busy Village Stroll, the hotel itself was in a quieter spot.

Our room, just over Quattro restaurant, looking towards the mountains (so no road in front,) was quiet during the night. In the morning we heard construction noise somewhere outside in the Village, but closing the sliding door provided good soundproofing. It would have been nice to have a screen door.

The Pinnacle offers whirlpool baths, a great feature, but when someone in the room above operated their tub it was extremely loud. Fortunately for us it didn’t last long and finished before 11.30pm. We also turned the refrigerator off at night because it was quite noisy.

Room itself, a standard studio, was very nice – clean, well appointed, bed a little softer but still very comfortable for us, good kitchen, everything worked well, and good air conditioning.

The hot tub was good enough, although quite shallow and with a strong smell of bleach. The pool was a nice temperature, but very small so not able to accommodate easily a lot of people.

Parking - a good number of stalls which were plenty big enough for our Toyota Camry.

Finally, just to mention that when using the booking system through the hotel’s web site, it seemed a bit strange and confusing that we were given two reservation confirmation numbers. It was explained: “The first number you received was just our website reference number for your reservation. Your actual reservation number is the second number you received by e-mail.” Think it would be more efficient to issue just one number.

All in all we enjoyed a very good overnight stay at The Pinnacle.

  • Stayed July 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, 11 August 2013
Dear KiwiandCanuck,

Glad to read you enjoyed your stay. I apologize for the in room items you mentioned and we will address with our maintenance team.

Regarding the website booking engine, both reservation id's will locate your booking. We mearly describe it this way so a person would understand why there are two different numbers. the Website inputs the reservation into our property management system but isn't able to send the confirmation letter. That comes from our reservation system which is why there are 2 different id numbers. We will look into this with our IT team but it seems to just be a way in which the system is interfaced.

Look forward to your next visit!

Sincerely,

Pinnacle Hotel Whistler Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pinnacle Hotel Whistler

Property: Pinnacle Hotel Whistler
Address: 4319 Main Street, Whistler, British Columbia V0N 1B4, Canada (Formerly Whistler Pinnacle Hotel)
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Whistler
#9 Business Hotel in Whistler
#15 Romantic Hotel in Whistler
#15 Family Hotel in Whistler
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Pinnacle Hotel Whistler 3.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
The Pinnacle Hotel Whistler

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