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“Clean and Convenient” 3 of 5 bubbles
Review of Pinnacle Hotel Whistler

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Pinnacle Hotel Whistler
Ranked #13 of 49 Hotels in Whistler
Certificate of Excellence
Houston, Texas
Level Contributor
61 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Clean and Convenient”
3 of 5 bubbles Reviewed 5 October 2013

We spent two nights at the Pinnacle in September. We enjoyed the location of the hotel and the friendly staff, but we were disappointed in the size and amenities of our room.

When I selected our room type, I didn't realize choosing a room without a Jacuzzi in the bedroom would also mean the room would be so small we had no where to sit and the air conditioner would literally be 6 inches from the head of the bed! The bathroom and closet were tiny and tired also.

As we were only staying two nights we made do, but I thought the accommodations would have been very uncomfortable for a longer stay, particularly in ski season with all the bulky clothes and jackets.

Room Tip: We had a room on the third floor facing the village and the mountain. We slept with the balcony doo...
See more room tips
  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AggieTexan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sonia A, Front Office Manager at Pinnacle Hotel Whistler, responded to this review, 12 October 2013
Hi Aggietexan,

Thank you for taking the time to review our hotel, we do appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,261 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (217)
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Nieuw-lekkerland The Netherlands
Level Contributor
6 reviews
3 hotel reviews
4 of 5 bubbles Reviewed 1 October 2013

We stayed for five nights and had a great room. It was clean and we had no noise from other guests. The hotel is very close to the center of Whistler. The only negative is that there is a fee for the parking garage...

  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JohanenEllen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, 6 October 2013
Dear JohanenEllen,

Thank you so much for your great review, i'm so happy to read you enjoyed your stay with us.

You are correct that there is a fee for parking however we would be happy to waive this on your next stay if you book with us directly. Please feel free to contact our hotel to make arrangements or contact me back directly and i will be happy to make the arrangements.

Sincerely,

Patrick Renny
Pinnacle Hotel Whistler
operations@whistlerpinnacle.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, Canada
1 review
3 of 5 bubbles Reviewed 30 September 2013

This hotel was not our first choice but Whistler was very busy this particular weekend & we left it until the last few days to make reservations so our options were limited. The Pinnacle was reasonably priced, quiet & ideally located right in the village. Rooms are very basic, reasonably clean but dated. Bathrooms are small & no room for grooming aids. Bed was comfortable enough but no fluffy pillows or comforters. If you are looking for pampering this is not the place. The day staff had attitude but the night staff was very friendly. We had trouble with our air conditioning (it was very hot that weekend) & they were very quick to rectify it. Parking was more reasonable than many of the Whistler hotels but very small stalls. We were not happy with the 10 am check out with no flexibility. The 4 pm check-in, is pretty standard in Whistler but there is generally some flexibility but we arrived at 2 pm & they made us wait until 4 pm.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Donna B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, 6 October 2013
Dear Donna B,

I'm sorry for the situations that arose during your stay. Although we do have a check in time of 4pm and check out time of 10am we are always happy to check someone in earlier, as long as we have a room clean and available. On the day you arrived it was most likely after a sold out night with our housekeeping team busy getting rooms ready. We do try and accommodate late check out requests at no charge however there is only so many that we can handle before it can impact on our arriving guests. We are reviewing our check out time in an attempt to see if it can be pushed later.

We have also begun renovating our guest room bathrooms with work slated to be completed by Dec 1st. There are miscellaneous other touch ups that will be going on in our guest rooms and throughout the hotel to "freshen" us up.

I would very much like to invite you back after our reno's are completed to experience our improved guest rooms. To make up for your previous experience i would like to offer you a discount along with and complimentary upgrade. Please feel free to contact me directly to make any arrangements.

Sincerely,

Patrick Renny
Pinnacle Hotel Whistler
operations@whistlerpinnacle.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Half Moon Bay, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 29 September 2013

This is a nice small style hotel. The staff couldn't have been nicer or more helpful. I arrived at noon and was hoping to be able get my room before the 4pm check in time. No problem at all! They were very willing as long as they had my room type available. The room was much nicer then I expected even though I had carefully reviewed all photos available. it was very clean and everything looked fairly new. The hotel is centrally located within driving distance to almost anything you might need and walking distance to many sites. The bus that was advertised by the City of Whistler apparently had been limited to only a very few stops instead of the normal route. This was unfortunate because I had planned to use the bus as my means of transportation. I was left to using a cab or walking if the distance was reasonable. Other than the transportation issue everything was great. There were no problems at all with the hotel. I would happily book a room here again. The rates were very reasonable.

Room Tip: My room was on the third floor over the parking lot. It had a nice view of the mountains. It was ver...
See more room tips
  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Carol W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, 6 October 2013
Dear Carol W,

Thank you for taking the time to review us on TripAdvisor. I'm so glad that you enjoyed your stay and the hotel.

I'm sorry that the shoulder season, limited bus service did not work for you. This does occur during the fall and spring seasons. The full bus service runs during the busier winter and summer.

If you plan a return visit please make sure to contact us directly so we can offer you an added incentive.

Sincerely,

Patrick Renny
Pinnacle Hotel Whistler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
52 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed 28 September 2013

We stayed for a couple of nights in a studio with a jacuzzi. The place is very well located, so it was very convenient to walk around (to the restaurants and gondolas). The room was clean and the staff very helpful and friendly. They also have an outdoor pool and jacuzzi, which we didn't try. Overall, the stay was very pleasant and I can recommend the place.

  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank weeboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, 6 October 2013
Dear weeboo,

I'm so glad that you enjoyed your stay. Thank you for taking the time to provide us with a review. We look forward to welcoming you back soon!

Sincerely,

Patrick Renny
Pinnacle Hotel Whistler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
79 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 28 September 2013

We visited Whistler in September, it was bustling and the temperature was still hot enough to call summer.

We visited the Lost Lake which was an easy walk from the Hotel, it was great on a hot day for a picnic, plenty of families swimming and picnicking around the Lake.

You can walk round an easy enough trail around the lake with a few off shoots if you want to have a longer walk.

Both the Hotel and Lost Lake were very close to Whistler Town Centre which has plenty of shops and restaurants. There are also Mountain\Ski Lifts right there in town, you can also take a Lift to travel Peak to Peak.

There are other Lakes and Waterfalls around to see if that's your thing, we just did not have the time.

Our room had a full Kitchen which appeared very clean, a double Jacuzzi Bath (in the room) and a small veranda to sit out on. There was also a separate Shower Room with Toilet.

Parking was under the Hotel which we did have to pay for, its fully heated, presumably for the Winter Season Guests.

  • Stayed September 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank WellKentFace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, 6 October 2013
Dear WellKentFace,

I'm so glad that you enjoyed your stay. Thank you for taking the time to provide us with a review. We look forward to welcoming you back soon!

Sincerely,

Patrick Renny
Pinnacle Hotel Whistler
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashby-de-la-Zouch, United Kingdom
Level Contributor
157 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
3 of 5 bubbles Reviewed 27 September 2013

Lukewarm reception. Have to pay for parking.
Room quite dated, porably not updated for 20 years. Old kitchen, tiny bathroom. Large jacuzzi bath next to the bed!
No breakfast provided, not even coffee in the lobby.
Each time walked through lobby reception staff never spoke.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Wildpoppy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whistler Pinnac... H, Manager at Pinnacle Hotel Whistler, responded to this review, 6 October 2013
Dear Wildpoppy,

I'm very sorry about your experience at our hotel. I would like very much to speak to you about it. Feel free to contact me directly at my contact details below.

Sincerely,

Patrick Renny
Pinnacle Hotel Whistler
operations@whistlerpinnacle.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Pinnacle Hotel Whistler

Property: Pinnacle Hotel Whistler
Address: 4319 Main Street, Whistler, British Columbia V0N 1B4, Canada (Formerly Whistler Pinnacle Hotel)
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Whistler
#9 Business Hotel in Whistler
#15 Family Hotel in Whistler
#15 Romantic Hotel in Whistler
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Pinnacle Hotel Whistler 3.5*
Number of rooms: 84
Reservation Options:
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Also Known As:
The Pinnacle Hotel Whistler

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