My husband and I with 2 young kids arrived at Aug 8 for 2 nights. We booked a Family Fun package that offered by the hotel. The package is ok, you paid what you want., however, the hotel room is not as good as we read from reviews.
We're arranged a corner unit on 3 floor, the views is great with lots of windows and 2 balconies, but the bedding is quite dirty with some sort of "saliver stain" on pillows. The sheet on the sofa bed is also has red-brown stain. These are the things I never see in hotels I ever stayed. The renovation job done poorly, with wallpaper peel off a bit, blinds miss some pieces, The facial tissue paper holder cover not properly install...etc. The real thing that turn me off from cooking breakfast inside the unit, is when I wanted to brew coffee with the provided coffee pot , I opened and found a old coffee is still sit inside, yaak!
Also, when I book the room by phone, I was confirmed that I would have 2 queen beds, but when we arrived, it was just a queen bed with a sofa bed. On the first night, my family cannot sleep well at all with so limited space on the queen bed. The sofa bed bedding is dirty, so we don't use it at all. Then the second night, we request to move to a room with 2 beds, and we're granted. The second room in the second floor is cleaner and more comfortable and tidy than the first room.
This is my first time to stay at Pinnacle Whistler, I really reluntent to suggest my friends or family to stay this hotel again.
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