We stayed here for a week after Christmas for Skiing with family. (setting expectations). Overall, its a 3.5 star hotel in a very good location. Its seen its fair share of guest, but is not trashed. Service was adequate and friendly. Rooms are decent size and clean. Pool & Spa are awful, don't stay here if that is important to you.
Location: Probably one of the most convenient places to stay as its right next to the Whistler lift & Gondola as well as Ski School. Its less than 100 meters. Its right in the Village Stroll so you can walk anywhere you want.
Accommodations: We stayed in a Junior Suite, which is really just an open room with a fireplace & kitchen. The room was decent size for a family with small children. Overall, was clean and functional. Would rate it at 3 Star Accommodation. Kitchen is small, but has microwave, stove, full size refrigerator, toaster and dishwasher. The coffee maker only makes two cups, but you have to use their coffee (which we had to continually ask for as they didn't bring to us automatically). Decent number of plates, pans and glasses.
The beds are ok, but the pull out sofa was surprisingly comfortable. They are great in that they give you tons of pillows! Decent warm blankets. The fireplace works ok as they give you a 2hr duraflame log, but it puts off virtually no heat so mostly just for show (would be nice to have better heat to dry your ski gear). Tv worked fine and had access to multiple current movies, but very expensive ($20 each). No DVD player.
The bathroom was the Achilles Heal of the place...TINY! There is a separate sink area, but its really cramped and shower is small! Average water pressure. Good towels (plenty). Hair dryer had clearly been used to dry people's ski gear and was very melted (we used it for that as well, but didn't damage any worse). BTW - it takes about 5 minutes per boot to get them dry using it.
It did have a balcony, which was fine.
The pool flat out sucks. Its very old and your basic rectangle design with plaster falling off the decking around it. The Spa is TINY! They do have one indoors as well, but its really small and feels like you are sitting on top of people..get the image? Thumbs down. They have a dry sauna, which is ok, but not overly warm.
3 Treadmills and 2 eliptical trainers, which seemed to work ok. TV was out so we couldn't watch tv while working out and the view sucks (of the nasty pool). They have some dumbells, which are ok. Its a decent size space overall so doesn't feel cramped.
Overall I would give them 4 of 5 stars. There are two main ones, a blond woman (local) and British lady, who were both good. Took care of anything we needed in terms of reservations and helped when Ski School screwed up, which they will. Not overly connected with restaurants, but made good recommendations. They recommended a snowmobiling company located in the hotel (thumbs down on them as they put us with a bunch of newbies when we asked to go with people who had ridden before (I grew up driving them). The front desk is a bit disorganized at times, but reasonably good.
The restaurant is called the Cinnamon Bear, which is decent for breakfast ($24 buffet, which is not bad). I wouldn't eat dinner here as it has no vibe at all. If you are Clark Griswald, its your kind of place. The other restaurant in the hotel is called Teppan Village. Its your typical Teppanaki place (think Bennihana) with average food at high prices. Eat elsewhere. The wine list at both place is really bad (think Boon's Farm). Too many good places to eat Whistler (at all price points) to eat in their restaurants.
I had read some mixed reviews about the staff, but in general we found people helpful and with positive attitudes. The only negative for me were the maids who NEVER replenished our coffee or tea.
- Official Description (provided by the hotel):
- EXPERIENCING WHISTLER STARTS WITH HILTON Relax and unwind at the luxurious, award winning Hilton Whistler Resort & Spa. The hotel is ideally located in the heart of Whistler Village, host mountain resort of the 2010 Winter Olympic and Paralympics Games. Named by Condé Nast as the 10th top resort hotel in Canada, the hotel is steps away from the chairlifts of the legendary Whistler & Blackcomb Mountains, and offers an array of world class restaurants, stylish boutiques, and buzzing nightlife at our doorstep. ... more less
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- Also Known As:
- Hilton Whistler Resort And Spa
- Hilton Whistler Hotel Whistler
- Hilton Hotel Whistler
- Whistler Hilton