I am well travelled but upon checking in, realised this hotel was maybe a four star 20 years ago, the interior is dated and dark with few staff, it's not peak season but this hotel is very quiet. We were shown up to our room and my wife noticed there was a thick layer of dust on the bedside table, we decided as we both have dust and asthma allergies to get a room change.
Room 2 was an upgrade as an apology, it was our honeymoon and as we entered room 2 we looked around with an extra eye for dirt running our hand over surfaces. This room had a thick layer of dust on the fridge, a used paper plate with old food on top of the fridge and dust everywhere.
I was so disgusted we have taken pictures and will be contacting the head office to complain, I am a loyal hilton customer having stayed at many over the years! but this one in whistler needs better housekeeping.
We refused to stay at this hotel and checked out to their neighbouring competitor the Westin, who we can honestly say have clean and modern rooms and staff that are more than helpful especially when hearing of our terrible experience.
we went back to collect our bags and the manager on the desk that evening said that housekeeping had left the window open and lots of dust must have blown in!!! As house owners we realise this is a poor excuse and poor cleanliness was the key to this problem. perhaps when your rooms are not in use, you dust them prior to allowing your guests stay.
I welcome any management responses but feel the words you may offer will not hold much weight in response to such a poor experience we have had on our honeymoon.
- Official Description (provided by the hotel):
- EXPERIENCING WHISTLER STARTS WITH HILTON Relax and unwind at the luxurious, award winning Hilton Whistler Resort & Spa. The hotel is ideally located in the heart of Whistler Village, host mountain resort of the 2010 Winter Olympic and Paralympics Games. Named by Condé Nast as the 10th top resort hotel in Canada, the hotel is steps away from the chairlifts of the legendary Whistler & Blackcomb Mountains, and offers an array of world class restaurants, stylish boutiques, and buzzing nightlife at our doorstep. ... more less
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- Also Known As:
- Hilton Whistler Resort And Spa
- Hilton Whistler Hotel Whistler
- Hilton Hotel Whistler
- Whistler Hilton