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“Most helpful staff!”

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Hilton Whistler Resort & Spa
Ranked #15 of 49 Hotels in Whistler
Certificate of Excellence
GreenLeadersSilver level
1 review
“Most helpful staff!”
Reviewed 30 August 2014

I had a number of problems with my original reservation (my fault, shouldn't book late at night), but with the wonderful help of Tina (manager on duty at the time), everything was sorted out quickly and kindly. My stay was fantastic and I enjoyed my time in Whistler! Can't wait to go back!

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank djordon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CamilleKeep, Directo of Operations at Hilton Whistler Resort & Spa, responded to this review, 1 September 2014
Hello djordon,

Thank you for choosing to stay at Hilton Whistler Resort & Spa during your recent trip to Whistler and for taking the time to post a review.

We were ecstatic to read that you had such a great time with us and enjoyed your time in Whistler Resort. Starting a stay off with a reservations hiccup can be stressful. We are pleased that Tina took excellent care of you and started your getaway off on the right foot.

We look forward to welcoming you back to Hilton Whistler Resort & Spa again when you next have an opportunity to come back and see us.

With kindest regards,
Camille Keep
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Kolding, Denmark
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 30 August 2014

Very nice hotel. Lovely rooms and very friendly and service minded staff.
Super restaurant in the hotel.
The location of the hotel could´t be better. Whistler Village on one side and a golf course on the other.

The was a parking fee of CAD 30 per day which is a bit expensive.
Very good value for money

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Trine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sunbury, Australia
Level Contributor
122 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 29 August 2014

great hotel to stay, located right in the middle of all activities and shops. We had the room on the 1st floor which was ok for us as we were only there for one day. The room was clean and the bed comfortable.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank AlbertA1948
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryland
Level Contributor
136 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 29 August 2014 via mobile

Checking out this Hilton Resort in the summer, I guess I set my expectations too high. This property is extremely dated, from the rooms to the common areas. Even though it was the off season, the hotel seemed to be understaffed... It took almost a full day to get my room serviced and when I tried to valet park my car, there was no bellhop on duty.

The upgraded room I received, a junior suite, had a good view of the mountains. But, it felt old. Things were dinged and chipped, and the room was showing its age. It really needed a refresh, but it was as cleaned as could be.

The common areas felt a little newer, but I noticed cobwebs hanging from a number of the light fixtures.

Overall, I just didn't have a relaxing time at the hotel, despite Whistler's amazing atmosphere. The property needs updated so it doesn't feel like a Hampton Inn.

Stayed August 2014, travelled solo
Helpful?
1 Thank Frank C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CamilleKeep, Director of Operations at Hilton Whistler Resort & Spa, responded to this review, 1 September 2014
Dear Frank C,

Thank you for taking the time to post a review about your most recent stay with us and thank you for choosing Hilton Whistler Resort & Spa.

We were sorry to read that we did not meet your expectations with regards to the condition of our guest rooms and common areas, however we were very happy to read that our cleanliness standards resulted in your feedback that the room was as clean as could be.

We were surprised to read that you were unable to utilise Valet parking provided by our Bell Services team. We do offer Valet and full scope Bell Services 24 hours a day. In the event that a Bell person may be away from the Bell desk assisting other guests, or for services required outside of regular hours that this desk is staffed, our Guest Services Management team is available 24 hours a day to provide these services. I would certainly like to better understand what may have transpired during your time with us. Please feel free to contact me directly at ckeep@hiltonwhistler.com. I do hope to hear from you.

Again, thank you for choosing to stay with us and we do hope that you may choose to stay with us when you are next in beautiful Whistler resort.

With kind regards,
Camille Keep
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Spring, TX, United States
1 review
Reviewed 28 August 2014

The Hilton was a great choice overall for our 10 day stay in Whistler. The room was excellent as was the service (concierge, restaurant, bar and valet service). The Hilton is also very convenient for Whistler village.

  • Stayed August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Paul B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire, UK
Level Contributor
48 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 August 2014

This was our first trip to the Hilton Whistler Resort and Spa, but I certainly don't intend it to be our last!

We had a truly wonderful holiday and Whistler and this hotel is the ideal place to stay.

The hotel is lovely. It combines the modern touches you'd expect from a Hilton with the feel of a ski lodge. Our room was perfect, with a Jacuzzi bath to enjoy in the modern bathroom and a feature fireplace in the bedroom.

We enjoyed a drink, some food and a few games of pool in the Cinnamon Bear Bar - vey nice.

The location of the hotel is absolutely perfect, with the village literally on the doorstep and a fantastic range of bars and restaurants within a couple of minutes stroll. It is virtually at the foot of Whistler Mountain and just a few minutes away from the start of some beautiful walking trails.

A fantastic hotel - I would recommend without hesitation.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Stuart A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Truro
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 August 2014

From the moment we arrived everything was taken care of for us. The Bellmen service of Tom, Justin and Glen was more than welcoming and professionally done . car parked , luggage delivered in a matter of moments. Great room with location in the heart of the Stroll. Staff was more than accommodating and free with what turned out to be great advice on what to see and where to eat etc I would stay here again without a doubt. Good value

  • Stayed August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Trurotodd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CamilleKeep, Director of Operations at Hilton Whistler Resort & Spa, responded to this review, 1 September 2014
Dear Trurotodd,

Thank you for sharing this great feedback with other travellers regarding your most recent stay with us here at Hilton Whistler Resort & Spa. We were very excited to read that our team was friendly, accommodating and delivered great service. It is our aim to ensure that every guest leaves us knowing they made the right choice to stay with us and it sure sounds like we delivered!

We look forward to having you return to the resort when you are next able to come back to see us in Whistler.

With kindest regards,
Camille Keep
Director of Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Whistler Resort & Spa

Property: Hilton Whistler Resort & Spa
Address: 4050 Whistler Way, Whistler, British Columbia V0N 1B4, Canada (Formerly Whistler Village Resort)
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Whistler
#6 Spa Hotel in Whistler
#8 Ski-In / Ski-Out Hotel in Whistler
#9 Luxury Hotel in Whistler
#13 Romantic Hotel in Whistler
#16 Family Hotel in Whistler
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Whistler Resort & Spa 4*
Number of rooms: 287
Official Description (provided by the hotel):
EXPERIENCING WHISTLER STARTS WITH HILTON Relax and unwind at the luxurious, award winning Hilton Whistler Resort & Spa. The hotel is ideally located in the heart of Whistler Village, host mountain resort of the 2010 Winter Olympic and Paralympics Games. Named by Condé Nast as the 10th top resort hotel in Canada, the hotel is steps away from the chairlifts of the legendary Whistler & Blackcomb Mountains, and offers an array of world class restaurants, stylish boutiques, and buzzing nightlife at our doorstep. ... more   less 
Reservation Options:
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Also Known As:
Hilton Whistler Resort And Spa
Hilton Whistler Hotel Whistler
Hilton Hotel Whistler
Whistler Hilton

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