Whistler is a wonderful place to visit. The list of summer activities is endless and the resort staff is wonderful at all of the venues.
Our Whistler experience was somewhat diminished due to our lodging challenges. The initial room that we were provided was close to the front doors and exceedingly noisy. The excessive noise started around 5:00 AM and often continued until 10:00 PM. On our second night a loud party took place and it was evident that there wasn’t any management intervention.
We then requested another room that would hopefully provide a more peaceful environment. After paying a cleaning fee that was equivalent to the charge for a one night stay we were provided with a very well situated room. There was very minimal noise and we enjoyed the scenery. Unfortunately, the carpet in the room had needed replacing for the last five years and “minimally” a good cleaning within the last year. I wondered if the floor on the balcony had been cleaned within the last few years. As we had already prepaid for our room we decided to stay in the quieter room.
Obviously, we were very disappointed with the lodging as provided by The Aspens. On the plus side the property is very well situated. Further, the front line staff tried their best to accommodate our requirements. It was obvious that the facility management required the front line staff to follow the rules without exception. The facility management was only concerned with their short term bottom line. The Whistler resort management appears to be very concerned in providing their quests with a wonderful experience. The challenged attitude of Aspen management appears to be in conflict with Whistler’s customer service focused management.
- Official Description (provided by the hotel):
- We invite you to stay at The Aspens on Blackcomb, a gorgeous Whistler resort with individually-decorated furnishings and the option of spectacular mountain views. Centrally located in North America’s top ski resort, you’ll be able to hit the slopes straight from your front door. The Aspens on Blackcomb is the perfect romantic getaway. ... more less
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