Very disappointing to say the least. The reviews seemed alright, the pictures and description looked great, but I would never stay here again, or recommend it to a friend.
By all outward appearances the complex looks great. Unfortunately the beauty and charm ends there. It appears that any money spent on the place was for the exterior, as the interior had virtually no soundproofing. This was by far the biggest draw back to our stay. You have no privacy from your neighbors, and are forced to listen to them at all hours of the night. Every single night I was up multiple times to various noises: neighbours simply walking around or talking, people partying, random mechanical sounds, contracted snow clearing through the complex which seemed to only happen at 3am, etc. Bottom line, for what the cost of a Whistler lift ticket is, losing sleep each night and not being able to fully enjoy the mountain, it's just not worth the money we saved by staying here.
I was also very disappointed with the property management company. Keep in mind that this is not a hotel, but rather someone's condo that they rent out with the help of a property management agency. Right after booking you received a list of procedures that you must follow of forfeit your booking and money paid to stay at the place. After you check in you receive another set of elaborate instructions again listing scenarios in which you'll forfeit your booking and money, as well as a list of viloations that will result in exorbitant fees, as much as $500 that will be charged to your credit card.
There's also no front desk staff, just a number to a call. They won't actually come and help you, but rather give you a suggestion on how to fix the problem yourself. Case in point upon arrival there was a car parked in the assigned spot associated with our unit. I called the property management agency and they suggested I leave a note on their windshield, and then park in a different spot while leaving a note on my windshield explaining the circumstances so that my car wouldn't be towed away. Also, the recommended practice for handling a noise complaint, as per the detailed list of instructions, is to call the RCMP. Thanks, guys.
Bottom line: unacceptably noisy, and the myriad of rules/restrictions/penalty fees made it seem more like a hostile business arrangement than simply staying at a hotel for a carefree relaxed vacation. In the future the simple check-in/check-out/call the front desk to solve any room issues that come up will definitely be the way to go.
- Official Description (provided by the hotel):
- All of our townhomes at Glaciers Reach have Private hot tub, year round pool, full kitchen, in suite laundry, high speed internet, living room with entertainment centre and free parking. AllSeason Vacation Rentals has been offering our guest's quality accommodation at a resort complex called Glaciers Reach since 1999. Our vacation homes are fully equipped, well maintained and very clean. On behalf of all of us at Glaciers Reach we hope that you enjoy your stay. ... more less
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- Also Known As:
- Glaciers Reach Whistler
- Glaciers Reach Hotel Whistler
- Glacier Reach