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“Very disappointing in many ways”
Review of Glaciers Reach

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Glaciers Reach
Ranked #25 of 49 Hotels in Whistler
Certificate of Excellence
Toronto, Canada
Level 4 Contributor
36 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Very disappointing in many ways”
Reviewed 26 February 2014

Very disappointing to say the least. The reviews seemed alright, the pictures and description looked great, but I would never stay here again, or recommend it to a friend.
By all outward appearances the complex looks great. Unfortunately the beauty and charm ends there. It appears that any money spent on the place was for the exterior, as the interior had virtually no soundproofing. This was by far the biggest draw back to our stay. You have no privacy from your neighbors, and are forced to listen to them at all hours of the night. Every single night I was up multiple times to various noises: neighbours simply walking around or talking, people partying, random mechanical sounds, contracted snow clearing through the complex which seemed to only happen at 3am, etc. Bottom line, for what the cost of a Whistler lift ticket is, losing sleep each night and not being able to fully enjoy the mountain, it's just not worth the money we saved by staying here.
I was also very disappointed with the property management company. Keep in mind that this is not a hotel, but rather someone's condo that they rent out with the help of a property management agency. Right after booking you received a list of procedures that you must follow of forfeit your booking and money paid to stay at the place. After you check in you receive another set of elaborate instructions again listing scenarios in which you'll forfeit your booking and money, as well as a list of viloations that will result in exorbitant fees, as much as $500 that will be charged to your credit card.
There's also no front desk staff, just a number to a call. They won't actually come and help you, but rather give you a suggestion on how to fix the problem yourself. Case in point upon arrival there was a car parked in the assigned spot associated with our unit. I called the property management agency and they suggested I leave a note on their windshield, and then park in a different spot while leaving a note on my windshield explaining the circumstances so that my car wouldn't be towed away. Also, the recommended practice for handling a noise complaint, as per the detailed list of instructions, is to call the RCMP. Thanks, guys.
Bottom line: unacceptably noisy, and the myriad of rules/restrictions/penalty fees made it seem more like a hostile business arrangement than simply staying at a hotel for a carefree relaxed vacation. In the future the simple check-in/check-out/call the front desk to solve any room issues that come up will definitely be the way to go.

Room Tip: Units facing the parkade driveway get to enjoy the sound of snow clearing each night at 3am.
See more room tips
  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank pbj743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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212 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (46)
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Yeppoon
Level 3 Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 23 February 2014 via mobile

We spent 2 weeks in 1 bedroom apartment at Glaciers. Sure it's not ski in/ski out accommodation but nor is it priced that way. Location is not ideal if you want super easy access to the lifts/gondola (15 min stroll to Whistler Base) but there is a free shuttle that runs from just across the road. For a young family it's perfectly located close to the Olympic Plaza and to the Marketplace, yet far enough away from the party scene. Our apartment was clean and equipped with everything you could need, including free wi-fi. The furnishings were a bit dated, and the lounge cluttered with furniture but nothing to rant over. Hot tub and pool area were always clean and the pathways very well maintained - even in heavy snow. The downside of this place - our apartment (ground floor) was extremely dark and quite noisy. The walls between the units must be 'paper thin' - we could hear our neighbours footsteps and sometimes their conversations. Check-in can be a challenge too if you are not aware of the process (check in at Aspens in the upper village). Overall, it offered good value for money and an easy, comfortable base.

Stayed February 2014, travelled with family
Helpful?
Thank CooeeGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 7 February 2014

I feel like this condo deserves a better rating than what people give it. I’ve read a lot of complaints about the price... expect to pay a good chunk of cash if you want a location by Whistler Village!!! The location is great, you can walk over to the gondola to board/ski in the morning and stumble home drunk in the evening. If you actually compare prices this condo is roughly about $20-$40 cheaper per night then a hotel (based on other 3 star hotels in the village). This really adds up if you’re staying multiple nights. I stayed in unit #40 and there was cable, wifi, fireplace & full kitchen.

The cons for staying in this condo are that you have to check in/out at the Aspens (2 minute drive). Also the parking spaces seem like they were all meant for smart cars. If there is a car parked by your driver side, be prepared to climb into your vehicle through a window or the passenger door, assuming that there isn’t another car parked on your passenger side as well. Finally, they cheaped out when building the walls to this condo (thin walls). But hey if you don’t want to put up with any of these negative points then be prepared to shell out more cash.

  • Stayed February 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JVancity
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Coquitlam, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 January 2014

“My family and I had the most wonderful time on our vacation this year in Whistler staying at glaciers reach. Trevor was so great at answering all my questions and really has thought of absolutely everything for his guests. The place was so nice it was hard to say goodbye we will definitely be back again, hopefully soon :)”

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Adrienne L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canmore, Canada
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 23 January 2014

First of all, Howard Johnson's Hotels are better than this place. So maybe saying the 'HoJo' is overstating the quality.
When I booked the room it said KING BED and when I called when I arrived in my room they told me it's a KING SPLIT... a what???? KING SPLIT??? Or do you ACTUALLY mean TWO SINGLE BEDS completely separate from each other?? Let our romantic ski vacation begin! Can't wait to not sleep beside you honey!
Next... There is no turndown service.... UNLESS you stay more than 5 nights and you get it ONCE. I love paying $230 a night and not have someone clean the room and fill up the amenities that lasted us about 2 days. Maybe I should go to front desk and ask about this... Oh wait they are a TEN MINUTE DRIVE down the road! If you don't have a car, check in is incredibly difficult.
After we arrived we wanted to watch a bit of TV after our long drive here. Wait a minute that would require cable to use the TV, all we got though was static! All is not lost though... It's a good thing my gf brought her computer with her so that we could watch Netflix. Hold on! INTERNET IS NOT INCLUDED! That is at the cost of a nominal fee! What the?!?! The Value Inn in the middle of nowhere provides wireless internet WITHOUT a nominal fee. Unreal.
If you plan on talking while you are staying here, be aware your neighbors will hear every word you say. The people next to us were staying for 3 nights... his name was Mark... and her name was Jen... do we know them??? NOPE! But I heard every word they said... even when they went to the bathroom I heard the door close.
To sum it up.... Expensive.... inconvenient... bad value for your money... rude guest services.... and would not recommend this place to anyone for $230 a night! Spend your money elsewhere. Would love to go talk to the front desk about this.... wait... there isn't one on location! Won't be back. KING SPLIT? are you kidding me!?

GARBAGE.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Stave5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 January 2014

Comfortable with everything needed for your time in Whistler. The complex is very well maintained, very clean and very quiet. The location is pretty good, really near from the village - 5 minutes walking. All the appliances are pretty good: shower, refrigerator, dishwasher, microwave, stove, toaster, washing machine, machine dryer... To be perfect, the furniture and switch plugs should be updated. But, as we don't wanna spend time inside the hotel in Whistler, Glaciers Reach is a really nice place to stay. It's a very friendly lodge. Trevor Chelswick, the responsible for the lodge is closer to customers, always concerned to provide the best.
Get the room with hot tub if you go in winter... coming back from Whistler and Balckcomb after a mountain day and spend hours in the hot tub is sooooo good.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank VivianVickBrasil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast
Level 6 Contributor
148 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 5 January 2014 via mobile

We rented a townhouse over Christmas- New Year, perfect location 1 minutes walk to the Market Place for Groceries, liquor, pharmacy & plenty of food options. 7 minutes walk to the Whistler Gondola. The Hot Tubes are a saviour after a hard day on the slopes. Ours was thoughtfully appointed with everything you could think of. Sitting in the hot tube, snow capped mountain views & a champagne.. What more could you ask for. Just far enough away from the hub to be quiet and definitely safe & family friendly. Would stay again.

Stayed December 2013, travelled with family
Helpful?
Thank Kimberley7213
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Glaciers Reach

Property: Glaciers Reach
Address: 4388 Northlands Blvd, Whistler, British Columbia V0N 1B0, Canada
Region: Canada > British Columbia > Whistler
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool
Hotel Style:
#8 Top resorts Hotel in Whistler
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Glaciers Reach 3*
Number of rooms: 127
Official Description (provided by the hotel):
All of our townhomes at Glaciers Reach have Private hot tub, year round pool, full kitchen, in suite laundry, high speed internet, living room with entertainment centre and free parking. AllSeason Vacation Rentals has been offering our guest's quality accommodation at a resort complex called Glaciers Reach since 1999. Our vacation homes are fully equipped, well maintained and very clean. On behalf of all of us at Glaciers Reach we hope that you enjoy your stay. ... more   less 
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Also Known As:
Glaciers Reach Whistler
Glaciers Reach Hotel Whistler
Glacier Reach

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