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“Awesome, relaxing atmosphere”

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Whistler Alpine Chalet Retreat & Wellness
Ranked #7 of 10 Whistler B&B and Inns
Houston, TX
Level 5 Contributor
93 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Awesome, relaxing atmosphere”
Reviewed 12 March 2012

We came here with a groupon. It's very nice accommodations without being ostentatious. The bed was really great- and we definitely enjoyed the amenities of the Hemlock room, including the Jacuzzi, free healthy breakfast, and a nice gas fireplace. Bonnie did a great job teaching yoga classes in the morning too. The other guests were very nice and it was overall very relaxing place to stay.

It doesn't feel like a hotel so much as a room in someone's house. You park in front and get your own keys for the front and for your room. There is a concierge there from 3:30-9 to help you get dinner reservations. Sophie was very helpful and accommodating when we were slow to leave Vancouver and unsure whether we would make it there before she left.

I would give it 4.5 stars in terms of value. As a graduate student I don't know that I could pay full price.

There was certainly not an 8 pm curfew as another reviewer suggests. We also had a minor issue with our Groupon booking but they did compensate us with some champagne and by being very flexible with our arrival time. One minus was that there is kind of creepy new age music always playing in the lobby.

  • Stayed March 2012, travelled as a couple
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Helpful?
2 Thank tmchica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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147 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Vancouver, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 10 March 2012

I recently stayed at Whistler Alpine and enjoyed a calm and restful retreat. I went with my husband for a quick get-a-away from the city.
The hosts were gracious and welcoming and provided great tips on places to eat and things to do. I found my room very cozy and enjoyed the amenities, including the hot tub and steam room. We enjoyed sitting by the fire place and chatting with other guests after a full day of skiing.
All in all, it was a wonderful stay. I highly recommend it to others and will definitely return.

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
1 Thank sandy j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 March 2012

The trip starts with you parking your car and then standing in the snow for 10 minutes, knocking at the front gates hoping that someone might let u in out of the cold.

After ten minutes of standing in hypothermic temperatures, the warden arrives at the front door and summons you inside. The mental torture startes as you are forced to remove your shoes, leaving you to either go barefoot, or wear the dirty white used slippers provided in the cupboard.

The warden then begins your tour by slamming the door locked behind you, and advising that your new curfew is 8pm. That's when the door locks, and if you miss it then you can enjoy your night sleeping outside.

You are then shown around and treated like a 6 year old child at your I grandparents, being shown fancy things that you aren't allowed to touch. The oversized yoga studio becomes much more wasteful later, when you realize how small your cell really is.

Once shown to your room, you are told that no food or drinks are permitted inside this oddly white corner of the prison. You are allowed to eat, yes, but only at the table, and only when the warden is feeling gracious enough to provide you with an undercooked meal of imitation seafood.

They tempt you with dreams of a private outdoor jacuzzi and a warm fire place, but yet again the excitement you feel is only momentary. The jacuzzi was made and installed in 1982, which was the last time that it was cleaned and serviced. It feels of overuse and has the aura of parties in the late 80's that went too late, and had one too many people involved. The fireplace is a nice touch, unfortunately having a quiet seat in front of it also means sharing a couch with other cellmates and fighting over the one clean glass left.

After curfew passes and you prepare for bed, you slowly realize that your 'queen size bed' is actually two single beds pushed together. The give away being the single piece of foam used in an attempt hide the gaping hole that separates the two mattresses.

Fortunately for everyone there are volume limits on the television, this assists in causing people so much frustration attempting to hear the tv, that no one minds going to bed while it is still light outside.

The morning meal requires a reservation, strange as there are only 8 people staying the hotel, and 4 tables are in the 'restaurant'. Breakfast is slow and plain. An attempt is made to spice things up with health and nutrition, but as you walk away you can't help but feel empty and somewhat cheated.

As the late morning comes to pass, you begin to feel hope, knowing that his sentence that could only have been handed down by a judge is almost over.

You return to checkout and are pleasantly surprised to find your shoes still sitting on the floor, somewhat shocked thinking you spent a night in jail and no one had stolen your things.

You pull out of the undersized and overcrowded parking lot staring at this odd house in your rear view mirror with a single thought... Whatever I did to deserve that, I'll never do it again.

The sad moment arrived when you return home and realize that you have paid for this unwanted experience. It's then you realize that it is them who belong in prison, not you

Room Tip: Stay somewhere else
See more room tips
  • Stayed September 2011, travelled as a couple
    • Value
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Helpful?
7 Thank Tom D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlpineChalet, General Manager at Whistler Alpine Chalet Retreat & Wellness, responded to this review, 8 March 2012
Providing balanced reality. When a discount , price point only driven traveller further indicates a stay was 'expensive', this is the first clue. As well, when check-in is at 4pm and we accomodate people arriving at 1am the next morning, when staff hours end at 9:30pm the previous evening, the stay begins with our gladly going out of our way to assist and orient a guest with plastic wrapped new slippers, a quick tour so they know where things are, and ease them into what most appreciate as a place for peace, serenity, and tranquility. Often, with discount seekers, Hotels/Chalets often must accomodate the 'wrong customer' profile, that typically, are not a good fit for the niche product that they have no appreciation for. Our lovely guest relations manager is always cordial and pleasant. Hotels/Chalet have a no food in the room policy, especially if they have very expensive high thread count Frette linens that, once soiled, will cost the guest high incidental charges, so we are looking out for you and potential mishaps. There is a lovely lounge and dining area which most people appreciate and understand. This is a custom built european chalet built post 2002, very modern and built to commercial grade within a chalet construct. We have oversized queen beds and california king beds (larger than regular king) and accomodate requests for different configuration when needed, just as many other Hotels/Chalets.If you are looking for things to complain about once you arrive, you likely will always find them, at any place. People that leave their ego's and issues at the door, find that they allow themselves to unwind, and appreciate their surroundings, nature, and serenity. Those that choose not to, leave the same way they came.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canada
2 reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 7 March 2012

Hi;
We received a stay at the Alpine Chalet as a gift via Groupon. We made a reservation (and received the confirmation #) and then booked our flights and made other travel arrangements. A few weeks after making the reservation, Whistler Alpine called saying they need to cancel the reservation as they received a booking for the entire chalet during this time. When I told them that all our other travel arrangements were made and asked for a refund, the nice clerk said she would need to check with on owner. At this point, I contacted Groupon who gave us a full refund and apologized. The next day Whistler Alpine contacted me and said they could now honour the reservation!!

Based upon this experience I would not recommend anyone buy a Groupon as you mayl be treated as the "poor cousin." The felt that the Owner does not understand that when someone has a confirmed reservation that just deciding to cancel it for a better booking is very unprofessional and unsettling. Be careful with this offer!! There's tons of other great accomodation in Whistler.

  • Stayed March 2012, travelled as a couple
    • Value
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Helpful?
17 Thank Michele12345_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 6 March 2012

We have lived in Vancouver all our lives and have stayed at a wide variety of hotels and lodgings in Whistler and the immediate area. This was the worst of our hotel / resort experiences. The woman at the front gave the sense that she had dealt with a lot of complaints and seemed defensive. The owners and overall feel of the place were uptight and stuffy. They did not make us feel welcome or relaxed at all. Doors locked in the early evening, the hot tub closed by 9pm (never seen that anywhere else in Whistler), there was a volume control on the television, and no food or drinks allowed in the rooms! We were also required to take our shoes off at the front door and wear slippers that were not our size. The breakfast was not at all what they advertise on their site. We were served instant oatmeal, cold mini bagels, and mandarin oranges. We have never written a negative review about a hotel / resort before, however, we were very disappointed. We would not recommend staying here, especially if you are seeking a relaxing getaway.

  • Stayed January 2012, travelled as a couple
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Helpful?
11 Thank Miriam P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlpineChalet, General Manager at Whistler Alpine Chalet Retreat & Wellness, responded to this review, 8 March 2012
Stated many times, we are about peace, relaxation, and tranquility in a European Chalet setting. Many outside of Europe have no concept, therefore, no appreciation. In contrast, those that have experienced chalets, are our most appreciative guests, and they are the majority. We offer lovely universal fit slippers at check-in to keep wear and tear to a minimum, keep a sound limiter on the flat screens for respect of other guests, and have a 10pm timeline on the outdoor jacuzzi, and guests lock the Chalet door upon entry and exit, which most hotels/chalets also ensure. For those guests that desire a businer, noisier, less concerned environment, we'd encourage you to perhaps opt for stay with a less mature clientelle, late comings and goings, noisy elevators, loud neighbors, and patrons typically only travelling on temporary price point rather than full appeaciation of what is in front of them.
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Surrey, Canada
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 31 January 2012

I stayed there for one night expecting a Alpine Chalet Retreat however what I fond was a residential home with many bedrooms. The staff at the front door was nice however seeing the owner walk around his PJ was not good for my wellness.

For the same price you can have a much more pleasant stay at a different location with a view, instead of some ones back yard.

  • Stayed February 2011, travelled as a couple
    • Value
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Helpful?
12 Thank S O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlpineChalet, General Manager at Whistler Alpine Chalet Retreat & Wellness, responded to this review, 7 February 2012
Facts: Derogatory comments towards representatives is against TA guideline policy. Ski wear, ski attire is typical during ski season is fully appropriate for any patron in any chalet or hotel. Being enabled to experience Whistler and stay at a top ranked Eurpoean Chalet, or hotel for that matter, at any discount, is already value in itself.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 24 January 2012

With every trip we've taken as a couple, we've always checked

out accomidations on TA prior to going. Our error was we

didn't this time. We figured that you can't go wrong with

Whistler. We had a groupon for a 2 night stay that made bold

claims of luxury, attentive service and overall high

standards. Instead, our experience at this so-called

"boutique hotel" was negative from the start. We arrived a

little earlier than check-in time to find we were locked out

of the building, which was the exact opposite of a hospitible

welcome. A note on the door, appologizing is insufficient and

reaks of unprofesionalism. Being on the phone twice before

arriving and not being told about this oddity isn't

acceptable.The room was basic. We requested the sheets be

changed as there was an unidentifiable stain on them. Someone

changed them, or rather traded them for a different stained

duvet. The fireplace didn't work. Upon requesting help to fix

it, we were given a dismissive answer of "I'll get someone to

look at it tomorrow", which never happened. To our surprise,

there was no fridge in the room, which, accompanied by a "no

food or drinks" rule in the room that is riddiculous.

Regardles we ordered delivery and had drinks as we were there

to have a good time. The "gourmet" breakfast was fine but not

what we expected from the description. For a start, there

were no options. This is all fine if we knew we were in a

B&B, not a boutique hotel. On a positive note, the yoga

classes, though brutally early in the morning, were soul

nurishing and enjoyable. Though we are a young couple (30's)

we have both travelled a great deal and stayed at various

places worldwide. Quite simply, this place boasts attributes

that it doesn't deliver. If it was advertised as a B&B, its

alright. But to describe itself and advertise as a hotel or

chalet of any kind, it sells lies. We both have worked in hospitality, and currently in one of

Vancouver's top hotels and we're simply appalled by this experience.Finally, it would be nice

if this post wasn't followed by an attacking response from

management, as others have experieced.

  • Stayed September 2011, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank Noosa611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlpineChalet, General Manager at Whistler Alpine Chalet Retreat & Wellness, responded to this review, 7 February 2012
Facts: As other top calibre European Chalets, and hotels for that matter, we too have a certain check-in time that enables suite turnover to complete, supplier stock to arrive etc. We have a 4pm check-in time that was well communicated, and reiterated upon this groupon couple's arrival. Our courteous note at front door entrance cordially re-advises of this, and offers potential early arrivals the ability to park and enjoy the nearby trails, or other venues to enjoy prior to returning back at our typical 4pm check-in. It is never an apology, nor is there any reason for such.
We only have superior grade suites that are superior in every manner to hotel rooms in general, if one has had diversified experience, one would know what, in fact, one is experiencing.
Our laundry service provider is exceptional, glad to see your rare concern with a sheet addressed, as this supports the fact that we do have a 'no food or drink' policy in suites, as people, like yourselves, dont like to see our highest grade european Frette linens affected in any negative manner. Hence, no fridge in suite. We would expect that those supposedly within the hospitality field would respect such, not look to contravene well understood and rational policy.
Deal seekers who further negatively comment upon 'value' is always interesting, as many would not normally even be enabled to come to Whistler in the first place without value deals. It underscores who the right market is for top calibre Chalets and hotels, and who would not be the appropriate patronage. We offer a superior experience to those appropriate clientelle seeking a peaceful, serene, and high calibre European Chalet in the top resort location of Whistler.
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Additional Information about Whistler Alpine Chalet Retreat & Wellness

Property: Whistler Alpine Chalet Retreat & Wellness
Address: 3012 Alpine Cres, Whistler, British Columbia V0N 1B3, Canada
Region: Canada > British Columbia > Whistler
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #7 of 10 B&Bs / Inns in Whistler
Price Range (Based on Average Rates): ££££
Hotel Class:3 star — Whistler Alpine Chalet Retreat & Wellness 3*
Number of rooms: 9
Official Description (provided by the hotel):
Whistler Alpine Chalet is an $8 Mill+ internationally world renowned private European Chalet/Chateau, purpose-built to provide a luxury, highly appointed, high calibre Whistler experience, enabling small to mid to large family and corporate team building groups to remain together, while also retaining their own exclusivity, privacy, and autonomy in their own self contained suite to retire to within the Chalet. We are specifically land use zoned for high capacity, short term Tourist accommodations and a myriad of commercial uses, versus standard residential use, ensuring guest stays are valid, assured, and legal, so guests are assured peace of mind and are not left without recourse booking otherwise. We are compatible with mature, luxury oriented, discerning travellers and vacationers who prefer luxury accommodations, and the perfect location to enhance and optimize their Whistler experience ! We are not a cabin for discount seeking youth or party goers. Nor do we have the wear and tear associated, as many other lower calibre home conversions accommodate, which is important to our clientele, their family members, friends/associates, and children. From family groups, friends getaways, corporate groups, celebrities, to royal family entourages, the Chalet's exclusivity and privacy accommodates the needs of all. We are ideally suited for family/friends groups, corporate team building/leadership/exec groups, fitness, yoga retreat groups, outdoor adventure, golf, skiing, eco-tour groups ... you name it ! Some of our notable corporate groups have included Cisco, Nordstrom, IBM, Microsoft, and many local corporate groups as well. For easy entertaining after a day on the hill, our 6000 square foot chalet with a well-appointed living room and log fireplace, fully equipped Italian chef's dream kitchen, top calibre appliances, elegant dining room with windows looking out onto snow-laden cedars is an ideal choice to host your family, corporate retreat, and getaway with friends. Added features include private gym / yoga studio, ski lockers, steam room, powder room, large hot tub/jacuzzi. The only 4 season Chalet/Chateau of its kind, 100 meters to the major lake (Alta Lake), beach, and Lakeside park, 10 minute walk to the main Village, 2 minutes to all ski hills, and right on walking and bike paths. The only purpose-built large capacity Chalet/Chateau of this calibre, planned from the ground up. We are a multi-multi million dollar European Chalet for mature, luxury oriented, discerning groups and travellers who want the best home base from which to create and enjoy their Whistler experience ! We are not a cabin for discount seeking travellers. "Being able to all stay together for the Whistler experience based at Whistler Alpine Chalet, was priceless" - Is a common response from guests, so pleased that they booked the Chalet versus the alternative of having to book multiple homes or multiple hotel rooms at much higher total values. We are full chalet rental, so you have the entire Chalet when your group stays. We can also provide, for smaller groups, our 6 suite full Chalet rental at 15% less than the full 8/9 suite Chalet rental, which still provides your smaller group all the benefits of the Chalet. For added privacy for large groups we offer north and south wings, perfect for families. Our 9 bedroom chalet (8 bedroom plus service suite for chef, nanny, assistant etc), features private en-suite bathrooms in each guest room, large windows, private balconies or decks allowing you to enjoy fresh mountain air, oak armoires, 450 count Fretted linen, work stations, iPod docks, and 42 inch flat LCD screen TV in all the rooms, plus a 60" main lounge area screen. ... more   less 
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Also Known As:
Whistler Alpine Chalet Retreat & Wellness Hotel Whistler
Whistler Alpine Chalet Retreat And Wellness

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