This building is not a hotel. They are all private condos. Some of the units are managed by vacation rental services to rent out to guests. While some people are having the time of their life in a different unit in this very SAME building, my wife and I had one of the worst experiences as far as we can remember. So the difference is in the choice of management company by the property owner. which happens to be Whistler Superior Properties for this unit. The only positive thing I would say about Superior is the courteous staff at the front desk.
The owner of this unit gives me the impression he/she is skimping on every possible dollar to maintain this property. I am quite certain that Superior Properties is probably the cheapest management company around that outsourced the “cleaning” to another low cost provider who does nothing more than change the towels.
Its outrageous that for $200 a night, you are expected to take out the trash and do the dishes before you leave or you get charged extra! No wonder there was a foul stench from the kitchenette upon entering the unit. How can a property management company expect the previous guests to ensure the cleanliness of the dishes and silverware, which were not even clean!!
The amenities of the unit were at least 30 yrs old. The furnishings and fixtures were all in serious need of maintenance, not to mention there is still a VCR and cassette player in the unit. Furthermore, the oven is broken and I suspect that it has been for years and the owner never bothered to pony up to fix it.
The outsourced “cleaning” company came multiple times at 10am on checkout morning, including one time with security guards… like we were squatters in the unit who are not supposed to be there. When we told them that we had already requested late checkout, they claimed to have received no such notification. What a way to make us feel welcome and want to return.
I have seriously regretted staying at a private condo instead of a hotel. Even though there are other positive reviews of private condos, because of this experience, I have huge reservations about staying in another private condo in whistler. I would much rather take my chances in a properly managed hotel.
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- Also Known As:
- The Marquise Hotel Whistler