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Greystone Lodge
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Reviews (139)
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All reviewsski lockersblackcomb baserented unitupper villagelovely heated outdoor poolgreat place for a family stayshuttle bus stopminute walk to whistler villageliving roommodern kitchenmanagement companyski runhot tubwizard liftsecond bedroomeasy skitwo twin beds
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Reviewed 7 January 2013

We stayed at Greystone Lodge for three nights in early January in a two bedroom unit. It was big enough to accommodate six people comfortably. The room was very nice with all the modern conveniences. The lodge was a five minute walk to the village and we were able to ski right from our door. It was the perfect location and a very pleasant stay.

Stayed: January 2013, travelled with family
1  Thank Beth R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVRWhistler, Manager at Greystone Lodge, responded to this reviewResponded 7 January 2013

We are very happy you enjoyed your stay at Greystone Lodge and look forward to your return visit! All the best -Clint Goyette
Acer Vacation Rentals Ltd. Proudly Managing the Greystone Lodge Front Desk
stay@greystone-lodge.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 January 2013

We booked Greystone on the recommendation of friends and have been very pleased with the experience we had. Ski-in and ski-out, free WIFI, free covered parking were just a couple of features we appreciated. The condo itself was very well equipped and clean though a bit dated. We will rent again ...

  • Stayed: December 2012, travelled with family
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Thank Christian G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVRWhistler, Manager at Greystone Lodge, responded to this reviewResponded 15 January 2013

Thank you for taking the time to review the lodge. Free covered parking is something that is hard to find in Whistler. We look forward to your return visit! All the best -Clint Goyette
Acer Vacation Rentals Ltd. - Proudly Managing the Greystone Lodge Front Desk
stay@greystone-lodge.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 December 2012

We were looking for a last minute rental over the 2011 US Thanksgiving weekend and ended up staying in unit 207 at Greystone. This year (2012) we came to Whistler for the same weekend again, and chose to stay at the exact same place.
After reading the negative review below I find it necessary to say that before choosing to stay at a place like Greystone one needs to understand the difference between a condo hotel, which Greystone is, and a full service hotel, like Hilton or Four Seasons, which Greystone is not. You do not get a full service desk, daily room service, a restaurant, a souvenir shop or a pool with sauna here (although there is a hot tub), what you do get instead is spacious condo style accommodations (size might vary) with everything you need for a comfortable stay at a very reasonable price, with helpful service when you need it (we didn't end up needing anything either time as the unit had everything we needed). In short, staying in a condo hotel is more like renting a fully furnished hotel style appointed apartment for a few days. We had a two-bedroom/two bathroom unit in a great condition at half the cost of what our friends staying at the Four Seasons next door (a 5 minute walk) were paying for their room about 1/3 the size of what we had.
Since each unit in a condo hotel is individually own and decorated (Acer Vacations only provides general reservation and maintenance service at Greystone), and may differ in size, layout and furnishings, you should always check the actual pictures, layout and description of the unit you are reserving, as this is exactly what you will be getting here compared to _an_ available room/suite of _the_ type you reserved you’d be staying in at a regular hotel. Our unit looked spacious, spotless and well appointed on the pictures, and that’s exactly what it was in real life.
There is nothing wrong with Greystone’s location either. Yes, it is in the so called Upper Village, which is just a quieter part of Whistler a bit away (about 15-20 minutes on foot, or a few minutes by frequently running public shuttle, or by car, if you are so inclined) from all the hustle and bustle of Main Village where all the shops and restaurants and whatever night life Whistler provides are (and where you should be staying if you want a watering hole within 1 minute crawl from your door), yet it is still only a couple of minutes away from the nearest lift.
In short, we had a great stay at Greystone both times we've been there, and will likely stay here again when we come to Whistler – our type likes certainty in life. Don’t know what else I could add to this.

Room Tip: make sure to carefully check unit description before you rent as they are all (by definition) different
  • Stayed: November 2012, travelled with family
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2  Thank Vadim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVRWhistler, Manager at Greystone Lodge, responded to this reviewResponded 26 December 2012

Thank you for sharing your experience at Greystone Lodge and for taking the time to explain to possible guests what to expect when staying here. We look forward to your return. All the best -Clint Goyette

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2012

I made the big mistake of booking for a Greystone Lodge online, which was based on misleading information. The overall description was that of wireless and other amenities. They did not clearly indicate the type of room choices, so you just get allocated whatever.
Our whatever was room 314 (refer the other one star rating on this site).
We could not request an alternatively once we arrived and realized we had been had. We could also not cancel, so we were stuck with this.
Firstly, we had to wait for half an hour for someone at reception to arrive.
The room was a huge shock and I was deeply angry at how I was ripped off by this Lodge.
I don't care that the owner is a Scrooge. The other owners should take them to task for such behavior as the ratings affect all of them.
Picture a cheap and nasty hotel room. Add to this two single beds pulled together with two single duvets sort of put on it. Three pillows. Gaze upon the fact there is no fridge. So forget about using the two wine glasses they provided. Two packets of coffee for the entire stay. No wireless. A geyser so small only one person can enjoy a hot shower. Then there is no cleaning service whatsoever. Heaven knows why they have some cutlery as there is no dishwashing soap nor is there anywhere to wash dishes except inside the bathroom.
Now imagine walking around in the lodge in the hope of finding some comfortable escape from this room where you share the balcony with another room that looks directly at your beds so you cannot enjoy the views due to lack of privacy.
No decent lounge, no friendly lights on. No library. No sauna. No definitely a very long walk from the Village so even the location does not redeem this.
I always try and write about something positive about properties, but the lack of interest from this owner does not warrant such effort from me.

Room Tip: Do not choose this room or this Lodge unless you can confirm exactly the room you get and have an option to cancel if it does not adhere to what is advertised . For the same price there are much better options available.
  • Stayed: October 2012, travelled as a couple
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5  Thank Nomad1966A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVRWhistler, Manager at Greystone Lodge, responded to this reviewResponded 14 October 2012

Dear Guest,

It is unfortunate that your stay what not what you had expected from the property or property manager you used to book Greystone Lodge. Although we do not manage the unit that you stayed in I would like to make something clear for future guests of Greystone Lodge:

Any guest looking to book a unit at Greystone Lodge should understand the following:

1. Greystone Lodge is NOT a full service hotel.

2. Units are individually owned, renovated and decorated as per the Owners preferences. Bed configurations are different from unit to unit. Get a full description of the unit you are renting and photos specific to the unit.

3. The level of housekeeping service is entirely up to the private owner or rental manager you have booked through. Ask them to provide exactly what you should expect during your stay.

4. The Front Desk is not operated 24hrs as a regular hotel. (See Front Desk Hours below)

5. Acer Vacation Rentals Ltd. is the largest property manager in Greystone Lodge and they operate the front desk. If the unit you have rented is not under the management of Acer Vacation Rentals Ltd. then their ability to deal with issues regarding housekeeping and other unit related issues are very limited. You need to have the contact information for the company/owner you rented through at all times!

6. Be sure to know who the Property Manager or Owner is that you have rented through whether you have booked directly with them or through a third party. This is very important. Ask them where they are located and what their check-in procedure. Check-in procedures vary from company to company and owner to owner. Be sure to know how to contact them in the event of an issue with the unit you have rented.

7. We do not list our units on Craigslist!

8. Ask for photos of the unit that you rented! That way you will know if there is a kitchen or not.

With regards to the Front Desk hours: During the off season and summer months the front desk is staffed on weekends only. This allows the rates for Greystone Lodge to stay affordable while providing Front Desk services during high-traffic periods as well as check-in and check-out times. Summer Front Desk hours are Friday 3:30pm-6pm, Saturday 9am-11am and 3pm-6pm, and Sunday 9am-11am. Winter hours are from 8:30am-11am and 3:30pm-6pm 7 days a week.

Your experience is not what we wish for any guest of Greystone Lodge or Whistler. We hope that our response helps future guests to understand the type of lodging and services we offer and how to make the best of their stay in Whistler.

Best regards,

Clint Goyette
Acer Vacation Rentals - Managing the Greystone Lodge Front Desk
stay@greystone-lodge.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 August 2012

We rented suite 214 from web-site www.at-blackcomb.com and were thrilled with every aspect of this condo unit.This building is perfect for people who have small children or want a quiet non party atmosphere.We had the patio door wide open all night and all I could hear was the wind rustling the leaves on a tree,.No screaming drunks ,fowl language or loud music like in the village.The condo is extremly well equiped and clean.We loved the books, decor and the salt water pool.I would never stay in the village again after being spoiled in this condo.The owner is extremly organized and pays attention to detail.This unit is a 1 bedroom with a lovely deck overlooking the pool,hot tub and bbque area.We are a family of 4 with two teenage girls and the living space had ample seating and room.My daughter was impressed with how comfortable the lazy boy queen size pull out couch was.All the beds were comfortable with ample pillows and different weights of blankets.The pictures on the web-site do not do this unit the justice it deserves.There is even a picnic table by the bbque which we utilized every day.Thank-You Sheila it felt like a home .

  • Stayed: August 2012, travelled with family
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2  Thank raeann01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVRWhistler, Manager at Greystone Lodge, responded to this reviewResponded 14 October 2012

We are very happy you enjoyed your stay at Greystone Lodge and unit 214. We look forward to your return visit! All the best. Clint Goyette - Acer Vacation Rentals - Proudly Managing the Greystone Lodge Front Desk

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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