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“Beware room 314”
3 of 5 bubbles Review of Greystone Lodge

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Greystone Lodge
Certificate of Excellence
Kirkland, Washington
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Beware room 314”
3 of 5 bubbles Reviewed 2 April 2013

Dear Resortquest
Please do not advertise room 314 as a condo with all of the amenities of a condo. A microwave next to the TV and a coffee maker on the night stand does not make a condo. This unit was more of a hotel room, w/out wifi...While we enjoyed our stay and the personnel at the lodge were gracious and friendly, the room was completely misrepresented in your advertising...

  • Stayed March 2013, travelled with family
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
1 Thank anthonyh136
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVRWhistler, Manager at Greystone Lodge, responded to this review, 3 April 2013
Dear Guest,

Thank you for your review. We are sorry that the unit did not meet your expectations. As it is managed by ResortQuest Whistler, please contact ResortQuest directly regarding your feedback. In any event we are happy that you enjoyed the stay at Greystone Lodge.

All the best -Clint Goyette
Acer Vacation Rentals Ltd. - Proudly Managing the Greystone Lodge Front Desk
stay@greystone-lodge.com
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120 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Australia
Level Contributor
67 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
4 of 5 bubbles Reviewed 29 March 2013

We travelled in March 2013 and stayed in one-bedroom unit 214. It's not a modern, trendy apartment but It was perfect for a family of 2 adults and 2 kids and was very comfortable, warm and we couldn't fault it.

We arrived extremely early into Vancouver airport so instead of waiting for the shuttle and bus service to begin at 830am, we booked a cab with Whistler taxi and the cost was only a bit more than 4 individual transfers. As you can only check in at 4pm we made the decision to book the apartment the night before our actual arrival but it was worth it as we could enter the building with our code and get straight into bed after our overnight flight. We were then up and refreshed later that morning, walked down to get our ski hire then got on the slopes.

The main bedroom has a comfortable queen bed and a single with a trundle that pulls out, so if you are happy to share a room with the kids you can all fit in there, however if you prefer to have separate sleeping quarters then there's a double sofa-bed in the lounge.

The kitchen is well-equipped (just needs some champagne flutes) and although most owners lock away condiments these owners made them available which was great and it also meant that we could leave behind our excess for future guests. I walked to the IGA and liquor store in the North Village and took a cab back with groceries. There are usually cabs waiting outside the IGA and it costs around $7 plus tip to get back to Greystone.

The bathroom is accessible from both the living area and the main bedroom and there were plenty of towels available and a "real" hairdryer. They provided adult bathrobes (for Acer guests) which were good when using the hot tubs and pool.

The Acer reception staff are friendly and pre-arranged lift passes, ski school and hire. The ski passes were delivered to the apartment before our arrival which was convenient.

The indoor hot tub is big and the outdoor one is small but that didn't matter too much as most of the younger guests used the great outdoor pool instead. Whatever you do remember your access code or change it to a number you can recall as you don't want to be stuck outside the building wet and in your swim wear!

From the ski locker it is around 150 steps to the ski run but if there's snow on the path you can pole your way there and ski most if not all of the way back. Some people say this isn't exactly a ski in ski out location but I would say it's close. Most days that we were on Blackcomb we skied back to the apartment for lunch.

The ski run down to the lifts (magic and wizard chairs) is very easy but not a absolute beginner hill. It was so easy to ski with the kids down to ski school and at the end of the day we would pick them up, take the magic chair up and ski back down to Greystone rather than walk up the hill. BTW, the ski school was excellent and our kids joined in the 5 day program. My kids were sad to say goodbye to their excellent instructors (Dave and a Spanish man).

You can easily walk into the upper village (just down the hill) or the main village (under a tunnel, over a bridge and 1 road). The upper village is closest and has some nice places to eat and drink. CiaoThyme had good breakfast, Merlins good coffee and Milestones good lunch and dinner.

If you are keen on partying then this definitely isn't the place for you! It has a very strict quiet times which made it ideal for families. Last year we stayed in the main village which was fantastic, buzzing but very noisy at night. In the main village you can go ice-skating - it's free and you just hire skates for $5. The village has a family night on Wednesdays during the winter.

Advice:Remember all the Greystone apartments are different so make sure you check the details and photos before boooking. And memorize or change your access code and don't stay here if you want to party. Expect to have a quiet, relaxing, comfortable vacation at Greystone.

Room Tip: Remember all apartments are different so double check the details and photos before booking. This ap...
See more room tips
  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank hotdog6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVRWhistler, Manager at Greystone Lodge, responded to this review, 3 April 2013
Dear Guest, Wow thanks for taking the time to review your entire stay in Whistler as well as all the great points about Greystone Lodge. We look forward to your next visit. All the best - Clint Goyette
Acer Vacation Rentals Ltd. - Proudly Managing the Greystone Lodge Front Desk
stay@greystone-lodge.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
40 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 23 March 2013

Like most of the lodges in Whistler, quality depends on the unit and the company that is manages the unit. # 315 is managed by ResortQuest. It is 100% functional, did not impact my experience in Whistler... But needs urgent refurbishment. I have sent an email to ResortQuest with all the details, but got no answer so far.

Anyway, Greystone location is really great, a few meters from the tracks close to Blackcomb's base. Free parking. Clean and safe. ResortQuest desk is @ the Aspens, across the street. Everything was working well, no problem at all.

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lrotero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVRWhistler, Manager at Greystone Lodge, responded to this review, 24 March 2013
Thank you for taking the time to notify the property manager of the unit you stayed in of the issues within the unit. We hope you will return to Greystone Lodge in the future. All the best -Clint Goyette
Acer Vacation Rentals Ltd. - Proudly Managing the Greystone Lodge Front Desk
stay@greystone-lodge.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 20 March 2013

a group of us stayed at greystone lodge in march of this year and i highly recommend this place. the price was right, the accommodation was fine, the outdoor jacuzzi and heated pool were fantastic, the keyless entry was effortless, and it truly is ski-in/ski-out!! i've stayed at other places that claim to be ski-in/ski-out and then required some walking. this one does for sure. (it's not at whistler, it's at blackcomb, but we found blackcomb to be less busy and in fact were able to ski both.) lastly, we all appreciated the plush cotton robes Acer rentals provided, as we were able to wear them going back and forth from the jacuzzi/pool.
i will rent there again!
ken

  • Stayed March 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ken058
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVRWhistler, Manager at Greystone Lodge, responded to this review, 23 March 2013
Thank you for taking the time to review the Greystone Lodge. The ski-in ski-out nature of Greystone is a great advantage to lugging skis to the lifts. The robes were and idea to make trip to and from the outdoor heated pool and hot tubs a little more comfotable. We are happy you enjoyed them! We also note that the lift lines are generally less busy on Blackcomb mountain. This is because the ski runs lead to many different lifts as a part of the mountains' original design. Next year there will be a new lift in the Crystal region of Blackcomb with more capacity to look forward to as well. All the more reason to stay at Greystone! See you next time - All the best -Clint Goyette
Acer Vacation Rentals Ltd. - Proudly Managing the Greystone Lodge Front Desk
stay@greystone-lodge.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, MA
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 bubbles Reviewed 24 February 2013

Greystone may not be the newest or prettiest condo building but our stay there was very good. Keep in mind, each unit is individually owned and furnished so try to find a picture of your room before you rent it. We stayed in unit 315. The bathroom and kitchen were new with granite and tile, stainless steel full sized fridge and very clean shower stall. The queen size bed is in a loft, which was fine because of the high vaulted ceilings but not good for privacy if you are travelling with another couple. The furniture was outdated, but fully functional. The gas fireplace worked well, and the tv is modern. There is free WiFi in the room too. The condo is only a block to a bus stop, which is very convienent, and there are lockers to leave your skiis in after skiing into the lodge from Blackcomb mountain. The lobby is nothing fancy and we did not need to contact management during our stay. Also, don't get too excited about the hot tub. Nothing to write home about. Also, we heard alot of noise from other guests, particulary the ones right next door to us - not because the guests were particularly loud; but because the walls are particularly thin. There was a shared balcony with this room. There was no problem checking in when we arrived very, very late at night. Check in is at the Aspens Lodge, which is right next store. The staff there was friendly and helpful.

Room Tip: The high ceiling lofts are nice.
See more room tips
  • Stayed February 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
Thank JustGotBack14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVRWhistler, Manager at Greystone Lodge, responded to this review, 26 February 2013
Dear Guest,

Thank you for taking the time to review your stay at Greystone Lodge. As you have mentioned in your review each unit in Greystone Lodge is privately owned. Therefore, it is a great idea to get a photo of the unit you are renting. In addition, check-in procedures do vary from Owner to Owner and property manager to property manager. Although your check-in was at the Aspens, most check-ins are directly at Greystone Lodge. It would be wise to also find out where your check-in location is prior to booking. Please note that shared balconies are only found with units sold as lock-offs. We are happy that you enjoyed the two hot tubs and pool which are maintained twice a day and the free WiFi located throughout the building. We look forward to your return visit.
All the best,
Clint Goyette
Acer Vacation Rentals - Managing the Greystone Lodge Front Desk
stay@greystone-lodge.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed 2 February 2013 via mobile

What's really inportant to understand here is that each apartment is quite differently appointed as they are independently owned. Our apartment (223, 224) was a cracker! I have great respect for anyone that is willing to appoint their short term rental so nicely with everything from big fluffy towels, complimentary toiletries, a high end kitchen and superbly comfortable beds and bedding. My wife nearly whooped with joy when she realised the apartment also had its own washer and dryer.

We stayed at Greystone for a week. It was the quiet week in January - after the North American vacation break - and felt we almost had the whole thing to ourselves. The hot tubs proved a hit, as did the ski in ski out thing with the downstair ski lockers after we got ourselves worked out.

Biggest critism is the overall access to Whistler village. The trip to get groceries was a bit of a drag as the free shuttles, as good as they are, don't get you near enough the store without transferring to another shuttle. 4 shuttles in total to get to the grocery store is a pain the rear end. In the end we'd hop on the shuttle to get down to the shops then catch a cab with our groceries to get home. It was also faster to walk from the Whistler Village bus stop to Greystone Lodge than catch the bus as the Greystone stop was one of the last stops on its circle route. Faster still was catching the bus at Whistler and hopping off at the first stop (base of Blackcombe) and walking up the ski slope to the lodge. Once we knew the best way to get to and from Whistler Village our location mattered much less to us. The upside to our location was that it was nice and quiet.

Views from the apartment were nearly 270 degrees of Winter Wonderland. I don't think we could have asked for anything better.

I just hope that me raving about Greystone and naming the specific apartment number doesn't create such demand that we find it hard to book it again! We will definitely be back but next time for much longer.

Tip: we paid for private transport to get from Vancouver airport to Whister and back. It was really expensive (about $400 including tips) each way. I think you would be far better off renting a car from Vancouver airport - Greystone has parking. It would be cheaper than $800 and it would mean that you wouldnt have the issues we had with getting groceries etc back to the apartment.

Hope this helps folks.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Deangallagher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVRWhistler, Manager at Greystone Lodge, responded to this review, 3 February 2013
Thank you for taking the time to review the Greystone Lodge and the unit that you stayed in. We are happy that you enjoyed the amenities such as the ski lockers, pool and hot tubs, and took notice of the free underground parking you'll most likely use on your next visit.

With regards to the free shuttles, I personally took the shuttle from Greystone to the Village yesterday. Although not timed going from Greystone to the Village, I imagine it was less than 5 minutes to getting dropped off at the Village Turn around. From the Village turn around to the Greystone Lodge I timed it. It took exactly 8 minutes! That said, I can imagine that it may take longer with more people in the resort. To be fair there was a 10-15 minute wait at the turn around as I just missed the Shuttle. Taking all of this into account and the fact it was free, I think it is a great convenience to guests of Greystone Lodge. If you are in a rush to get to the village there are taxis as you have mentioned.

See you next time -All the best,

Clint Goyette
Acer Vacation Rentals - Managing the Greystone Lodge Front Desk
stay@greystone-lodge.com
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Zurich, Switzerland
Level Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 11 January 2013

We stayed at Blackcomb Lodge 1 week and I am very satisfied. The lodge is very clean and cozy. There is a outdoor pool and hot tub as well as an indoor hot tub. It is a ski-in Ski-out place. The ski lockers are a little old but that didn't ruin my stay. There was a fire place in our unit as well as a large TV and a 2 smaller ones. There is also a very well equipped kitchen. A great place for kids because it's easy for them to get down to ski school!

  • Stayed January 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frog_in_swizterland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AVRWhistler, Manager at Greystone Lodge, responded to this review, 11 January 2013
We are very happy that you enjoyed your week at Greystone Lodge and look forward to your return visit in the future. All the best -Clint Goyette
Acer Vacation Rentals Ltd. - Proudly Managing the Greystone Lodge Front Desk
stay@greystone-lodge.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Greystone Lodge

Property: Greystone Lodge
Address: 4905 Spearhead Place, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Shuttle Bus service Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 53 Speciality Lodging in Whistler
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Greystone Lodge 4*
Number of rooms: 50
Official Description (provided by the hotel):
Greystone Lodge provides some of the finest affordable family oriented ski-in ski-out accommodations Whistler Canada. Greystone Lodge is located at the base of Blackcomb Mountain next to the Wizard Express and Magic Chair lifts. A boutique style condo complex with only 50 units makes Greystone Lodge one of the smaller vacation rental locations in the Benchlands neighbourhood in Whistler. ... more   less 
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Also Known As:
Greystone Hotel Whistler

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