We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent room, great location... and very good value...”
Review of First Tracks Lodge

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
First Tracks Lodge
Ranked #13 of 49 Hotels in Whistler
Certificate of Excellence
Sarasota, Florida
Level 6 Contributor
997 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 465 helpful votes
“Excellent room, great location... and very good value...”
Reviewed 5 September 2013

We stayed in September 2013 and had a 2-room suite... it was not only excellent value, but a really excellent room/suite... very close by to take aways and a decent supermarket if you want to eat it (after 3 weeks traveling we needed some home cooked food!).

The staff were super friendly and welcoming and they really helped us out with a late checkout and access to the facilities for the whole day of check out...

Can't fault it really... would definitely stay again, but I'm sure the price will be a lot different in winter!!! ;-)

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Geoff and Jenni G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

472 reviews from our community

Traveller rating
    376
    77
    11
    6
    2
See reviews for
254
105
4
6
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
london
Level 4 Contributor
31 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 5 September 2013 via mobile

We visited in summer and cannot wait to visit in winter too...very good communal facilities (gym, pool, sauna, BBQ...) and impressive apartment facilities (top brand appliances, good bedrooms and bathrooms). The location is superb! Very close to pubs and cafes and a well stocked supermarket and of course about 5 seconds from the gondola.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank iaialondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
codywolf
Level 4 Contributor
32 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 August 2013

We recently stayed at this hotel during our visit to Whistler. The pros: washer and dryer in the unit, full kitchen including coffee pot, pots, pans, etc. a good amount of space in a nicely appointed apartment and a free parking offer during our stay. The cons: though much quieter than Whistler Village there really ins't that much to see or do in Creekside so we were constantly traveling to the Village, the coffee pot leaked everywhere (brought to Management's attention but nothing was done about it) and the cleanliness of the unit was not up to standard. There were hairs on the toilet, tub and towels when we checked in (again, brought to management's attention but all they did was empathize with our concern). Also, we had a "do not disturb" sign on our door on day #2 at the property so housekeeping skipped us but then then next day when there was no sign on the door they slid a "we see that you don't want to be disturbed" sign under the door to indicate that the unit would not be cleaned that day. Huh?? Compared to some of the prices of other hotels in this area this was a decent bargain but I'm not sure this property is deserving of such a high ranking.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank sosatm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ovations, Director of Sales at First Tracks Lodge, responded to this review, 28 August 2013
Thank you for taking the time to provide a review of your experience at First Tracks Lodge. All feedback is appreciated, as it only helps us improve our service levels moving forward. Firstly, I would like to apologize for the experience you had while staying with us. Unfortunately, it seems we were not operating under our regular standards. I have made note of this with the rest of our management team to review and look at possible solutions.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago, Illinois
Level 4 Contributor
44 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 19 August 2013

We stayed at this hotel for 3 nights with young children. The finishes of the one-bedroom suite, its kitchen, and bathrooms were very nice. It felt a little bit rustic but in an elegant way. The view from the third floor is not the best as the mountain is practically next to the hotel. We could see some very nice and green trees practically a few meters from our windows. The beds were very comfortable and we loved staying here. On the other hand, there is not kids club or activities for little ones (other than the swimming pool). One thing that was surprising to us is that we did not get any help to move furniture or even unfold the sleeping cot (for which we paid extra) when it was delivered to our room. The person who delivered it just got it barely inside the suite by the door and left (!!!!).

Room Tip: Make sure that you request a room with a good view
See more room tips
  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Laura R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ovations, Director of Sales at First Tracks Lodge, responded to this review, 28 August 2013
Dear Laura,

Thank you for your feedback. It's great to hear that you had a "wonderful stay". With regards to our shortfall in assisting with the cot set up, it seems we were not living up to our regular service standards, and for that I apologize. I have discussed this incident with our guest relations and housekeeping departments to ensure we are making all efforts to increase this service going forward.

We look forward to the opportunity of welcoming you back again sometime soon.

Kind regards,

Jaime Dunn
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Calgary, Canada
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 11 August 2013

We stayed 2 nights here and it was great! The hotel is very close to Whistler Village by car. The lodge looks good inside and out, and the workout area plus the pool area were great extra additions. Our room was quite large, with a spacious bedroom and bathroom, kitchen with all the necessary amenities (stove, oven, fridge, dishwasher, etc), plus large sitting area where the sofa bed was located. Both the sitting area and the bedroom had TVs, and everything was very comfortable. The room faced the forest, which was absolutely beautiful. The balcony was large and had a table with two chairs. The service was great, but the reception desk was not located in the building we stayed at, instead located at another nearby building. Regardless, they were always accessible by phone. There is a smaller village near the lodge, filled with all sorts of shops and a market. Very convenient for quick travel to gather some food. There is a nice lake nearby too. The room was very clean to begin with, but the cleaning ladies went above and beyond to make our room even better each day we stayed. Also in the room were a washing and drying machine. Overall, the experience was great!

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Simona N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam
Level 4 Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 11 August 2013

We stayed in this hotel for 8 nights in July. Very nice, clean and spacious apartment with two bedrooms, nice living area and kitchen. The only remark about the kitchen we could think of is the fact that the assortment of pans for cooking should be better! There is a separate room with a dryer and washing machine.This is however not a hotel with reception, restaurants etc. The reception is in another building and there is no restaurant in the building. So there in fact no staff in the hotel which sometimes is a disadvantage when there is a noisy group around the swimming pool during the night. Available are a small (outside) swimming pool and hot tubs. Also a small fitness room is available as well as an indoor garage for the car.
The air-conditioning had some trouble with the low outside temperatures during the night resulting in relative warm sleeping rooms.

Room Tip: Stay away from the swimming pool area
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JinLiAmsterdam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 August 2013

Our family of 5 stayed in this beautiful lodge during the summer period. Our apartment was 2bedroom 2 bathroom with a very modern decor . kitchen was great also. Everything about this place is sensational lovely view as well with balcony. Can't fault it & wish we could stay longer . Kids loved it also.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Trisha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Whistler hotels
0.3 mi away
Nita Lake Lodge
Nita Lake Lodge
#1 of 49 in Whistler
1,863 reviews
0.1 mi away
Legends
Legends
#12 of 49 in Whistler
535 reviews
2.3 mi away
Summit Lodge Boutique Hotel
Show Prices
Show Prices
Show Prices
2.1 mi away
Crystal Lodge Hotel
Crystal Lodge Hotel
#8 of 49 in Whistler
2,604 reviews
2.6 mi away
Four Seasons Resort and Residences Whistler
2.5 mi away
Fairmont Chateau Whistler Resort
Show Prices
Show Prices
Show Prices

Been to First Tracks Lodge? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about First Tracks Lodge

Property: First Tracks Lodge
Address: 2202 Gondola Way, Whistler, British Columbia V0N 1B2, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Ski-In / Ski-Out Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Whistler
#5 Romantic Hotel in Whistler
#7 Ski-In / Ski-Out Hotel in Whistler
#13 Business Hotel in Whistler
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — First Tracks Lodge 3.5*
Number of rooms: 84
Official Description (provided by the hotel):
Located ski-in, ski-out at the base of Whistler Mountain in Whistler Creekside, First Tracks Lodge is an upscale, condo style hotel. This all suite hotel features suites ranging in size from one to four bedrooms. Each suite offers a full kitchen with upscale appliances and granite counter tops, a living area with a gas fireplace, private balconies and one full bathroom per bedroom. This property truly offers all of the comforts of home in a most convenient location. In addition, the Creekside Village is just steps away providing convenient access to a grocery store, liquor store, ski and board rentals, Whistler kids programs as well as a few coffee shops and eateries. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Odigeo, Agoda, Hotels.com, Priceline, TripOnline SA, 5viajes2012 S.L. and Cancelon so you can book your First Tracks Lodge reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
First Tracks Hotel Whistler
1st Tracks Lodge
First Tracks Whistler

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing