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Four Seasons Resort and Residences Whistler
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Reviews (2,831)
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All reviewsski conciergesidecut restaurantwalk in closetcar servicehot chocolate and cookiesexecutive suiteupper villageturn down servicefire pitskis and bootsbeautiful resortluxury hotelend of the dayblackcomb basesteam roomski resortapres ski
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Reviewed 22 January 2014

Aside from the beautiful accomodations the staff was gracious and warm and caring. The morning coffee and afternoon hot cocoa were a nice touch. The outdoor pool and spa was first class. The health club staff was very attentive

Room Tip: Book the Deluxe Executive Four Seasons Suite. It is very comfortable
  • Stayed: January 2014, travelled as a couple
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1  Thank warren k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afonso c, Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded 24 January 2014

Dear Warren K

Thank you for staying with us and for choosing the Four Seasons Resort Whistler for your ski vacations. I was so pleased to read that you enjoyed your stay and some of our special touches such as the complimentary morning coffee and the also complimentary afternoon hot chocolate.

We are very fortunate to have such wonderful team and we have shared your kind words with all of our employees. They will be delighted to learn, they truly made such an impact on your stay.

Looking forward to your return and to be of assistance if your travel plans bring you back to Whistler.

Warmest Regards

Afonso Cunha
Resort manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2014

My family and I stayed at Four Seasons Resort at Whistler for 9 nights early January 2014. This is an outstanding property in all respects. We had a suite with adjoining room for the children, including three deluxe bathrooms, kitchen, awesome living area, internet, treats...the works. We were treated like royalty, though after a few days just like part of the family. Four Seasons Whistler is all about class, but more so, doing the simple things well.
The service is impeccable. We met the manager and dealt with everyone from the front desk, concierge, bell captains, restaurant staff, cleaners...all were amazing. We were greeted by name on most occassions and nothing was a problem. One evening I needed a chopping board....2 mins it was on my door step. I must specifically mention the shuttle drivers who went over and above the call of duty in being helpful, courteous and truly humble gentlemen. Diego was a star...my girls love you !!
Dinner at Sidecut was easily one of the best in Whistler, the bar and wine tasting a treat, cookies and hot chocolate......not to mention other edible treats.
Location is excellent...at the base of Blackcomb, away from the noisy bustle of the Whistler village, but easily accessible by the shuttle or short walk. All the people at ski concierge were fabulous...yet again, service was faultless. Pool, jacuzzi and spa- top notch.
There is little doubt that the staff love to work here, and they are committed to the hospitality industry.
Skiing at Whistler was awesome, but a lot of our fondest memories will be of the service, style, staff and impeccable facilities that Four Season Whistler delivers.
This is a truly phenomenal resort in a class of its own. We can't wait to return in the very near future.

  • Stayed: January 2014, travelled with family
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Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afonso c, Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded 12 February 2014

Dear Michael T

Thank you for staying with us and for sharing your positive experience with special remarks to the room layout/facilities and the service level experienced during your Whistler visit..

We are indeed very fortunate to have such wonderful team and we have shared your kind words with all of our employees. They will be delighted to learn, they truly made such an impact on your stay. Diogo will be delighted to learn, he played such meaningful role during your stay.

Looking forward to your return and to be of assistance if your travel plans bring you back to Whistler.

Warmest Regards

Afonso Cunha
Resort manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 January 2014

We stayed at the Four Seasons in Whistler between the 11th and the 18th Jan 2014.

When we arrived, the guys as the front door sorted out out luggage for us and the check in was quick and simple. We had room 353 which was a Superior room which was large to say the least, king size bed, chair and TV areas, desk, walk-in wardrobe, another separate wardrobe and a massive bathroom with separate shower and bath. I really couldn't fault the room except for the view out of the windows which face the the courtyard (just) and the other room opposite. Not much of a view but to be honest we didn't really care, we were there to ski and we were only in the room during the hours of darkness. The room had tea and coffee making facilities, a large LCD TV and small mini-refrigerator (which was really useful for milk for the tea and coffee facilities).

We didn't use the spa but there was a large swimming pool heated to 30 degrees and two hot tubs heated to 40 degrees, all of which were outside.

We didn't use the restaurant or bar either, preferring to walk into Whistler upper and lower village.

The ski concierge is excellent, the hotel take you skis and boots and out them in a building next to the Wizard chair lift. All you have to do is walk the 5 mins to the chair lift (there is a shuttle bus too!!) and they have you nice warm boots and skis ready for you. Ay the end of the day there is someone waiting for you at the bottom of the slope to carry your skis for you back to the concierge. We have never been so pampered when it comes to skiing, we didn't have to carry our skis or boots once!

Location wise the hotel is in the upper Whistler village which is smaller and quieter than the main village. It is about a 5 mins walk to the Blackcomb Wizard chair lift from which point you can get to anywhere in Blackcomb or Whilstler mountain. Normally a 5 mins walk is a bit of a pain with all the gear, but it really doesn't matter with this ski concierge service.

The best thing about this hotel is the staff, they are really good. Yes they are all really young an either British or Australian, working the season, but we found everyone to be really friendly, efficient and helpful. The guys at the front door are particularly good!!

We loved this hotel and would stay again, although we were not so keen on Whistler village or the skiing but that another story, as far as the hotel was concerned it was great.

Room Tip: Stop at Portobello's for breakfast on the way to the ski concierge in the morning!
  • Stayed: January 2014, travelled as a couple
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Thank whitmore_fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afonso c, Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded 24 January 2014

Dear Whitmore_fan

Thank you for staying with us and for choosing the Four Seasons Resort Whistler for your ski vacations. I was so pleased to read that you enjoyed your stay and the staff in general.Also pleased to read about your ski concierge experience and learn that it was nothing but flawless.

We are very fortunate to have such wonderful team and we have shared your kind words with all of our employees. They will be delighted to learn, they truly made such an impact on your stay.

Looking forward to your return and to be of assistance if your travel plans bring you back to Whistler.

Warmest Regards

Afonso Cunha
Resort manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2014

We arrived after the New Year, upon arrival we were greeted by Tony who gave us a warm welcome and information about the hotel/village. Our mountain view room was lovely. Dinner at Sidecut was very delicious, we loved the open fire, it made our dining experience wonderful. Breakfast in our room the next morning was amazing, True Four Seasons dining experience. We asked our server what we could do today as my wife and kids were not up for skiing in the rain. He advised us to check out the Squamish cultural centre and in the evening go ice skating as it was under cover. The kids loved it, and we got some great photos by the Olympic rings, the village was so pretty at night! Thanks for the recommendation Cam! Skiing through the Four Seasons was the best. Upon arrival to the Four Seasons ski concierge we were well taken care of. Ben helped us each day along with Georgie and the rest of the staff. Having that little help each day with the kids was a real plus! - We loved the hot chocolate and cookies too!
Hopefully we will save up enough to return again next year! Thanks Four Seasons Whistler!!!

Room Tip: Check out the Ski Concierge at the bottom of Blackcomb mountain.
  • Stayed: January 2014, travelled with family
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Thank Shane N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afonso c, Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded 14 February 2014

Dear Shane N

Thank you again for selecting the Four Seasons Resort Whistler as your vacation destination!

We truly appreciate you taking the time to share your comments regarding your January visit outlining some of the resort's departments such as Ski concierge and Sidecut Restaurant

Also thank you for the staff mentions, sure both Tony and Cam will be delighted to learn they made such an impact on your stay.We are indeed fortunate to have amongst our team members some of the most eager, committed and guest centric group of people.

We hope to have the privilege and pleasure of serving you again in the future and thank you again for taking the time to express your pleasure over your recent visit.

Warmest regards

Afonso Cunha
Resort Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 January 2014

This is my 8th trip to Whistler. I have stayed at most of the luxury hotels. This hotel blows them all away. The service is fantastic and not fake. I feel the staff are truly trying to make your stay amazing. Spa is convenient and has a great pool and workout facility. The breakfast buffet is not to be missed. Use your Amex card with fine hotel resort program and get free room upgrade, free breakfast, early check in /late check out and $100 food and beverage credit.

  • Stayed: January 2014, travelled with family
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2  Thank Paul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
afonso c, Manager at Four Seasons Resort and Residences Whistler, responded to this reviewResponded 15 February 2014

Dear Paul G

Thank you for selecting the Four Seasons Resort Whistler as your vacation destination.

We do appreciate you taking the time to share your comments regarding your recent visit with special mention to the resort's service in general

We are indeed very fortunate to have amongst our team members some of the most eager, committed and guest centric group of professionals. They will be extremely happy to read your comments and know their hard work contributed to another memorable resort experience.

We hope to have the privilege and pleasure of serving you again and thank you again for taking the time to express your pleasure over your recent visit.

Warmest regards

Afonso Cunha
Resort Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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