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Reviews (2,883)
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Reviewed 12 September 2008

We booked a moderate room and got -well, a "moderate" room. The room was OK but did not have a balcony (which I knew) and you couldn't open the windows so we couldn't enjoy the fresh air from outside.
Service was so-so. We were a little surprised that our room was not made when we returned to our room at 2pm and asked the front desk why. And the response was: "Housekeeping will come any time before 4pm. Did you ask for a specific time for service at the time of your reservation?" No, we didn't, but the concierge knew that we were booked on a zipline tour for 3 hours and waved us off at 8am, so couldn't they have notified the housekeeping to go and make our room? Now, we don't expect that kind of service at an inexpensive hotel, but at Four Seasons, it wouldn't hurt if they did.
The breakfast buffet was very good. You could have a full buffet or a buffet with just the cold food (like cheese, ham and cereal). The cold buffet was more than sufficient in variety and we enjoyed it very much. We had coffee and cake in the afternoon. Both were uninspiring.
When I asked the concierge about bike rental, they said to just come down and it would be available. When I went half an hour later, the shop was closing for the day, and they they were out of their bikes anyway.
At the time of checkout, we were supposed to get $100 food credit, in our case should have been applied to our breakfast bill, but that was missing. When I pointed that out, the front desk said that the offer was dinner for two. I had to show them the letter that listed the reservation details before they applied the credit. Now, the package is a basic one that they advertise on their own website, so it was a little difficult to understand why the computer system failed to record the credit, and why the front desk would not immediately recognize the mistake and correct it.
Overall, not a bad hotel, but not worth paying a lot of money for.

  • Stayed: August 2008, travelled with family
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6  Thank Chan_and_Boya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 August 2008

We went to the Four Seasons for our anniversary. We got a deal where you stay 2 nights get one night free. So we splurged and got a small suite. The room was gorgeous with an amazing view of the mountains. There was a nice but pricey hotel lounge where you get some tasty food and drinks. We did venture out of the hotel to have dinner offsite most nights, but the hotel provided a free car service that would take you to the restaurants. For a nice getaway with beautiful scenery we were not disappointed. The only problem is getting from vancouver to whistler which includes a bumpy and long shuttle ride that never seemed to end. Once we got to the hotel, however, we were very pleased.

  • Stayed: August 2007, travelled as a couple
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3  Thank lovelabslots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 August 2008

Excellent stay in Whistler! Cannot say enough good about it. They upgraded our room and we had a king-sized bed with a separate living room area. Full bathroom with delightful deep tub and separate shower in the master bathroom; full shower in the living room section of the room.
Internet access was free :-)
Service was superb - from housekeeping staff to the restaurants. The spa was incredible as well, with separate steam sauna for men and women.
Our room had a nice view of the mountains and we could also see the pool.
The landscaping around the hotel was very nice and seemed very peaceful.
It was a very quick 3-4 minute walk to the Upper Village area of town, and about 10 minutes walk to reach the main village area. Don't miss the Farmers Market in the Upper Village if you are there on Sundays - nice selection of locally grown fruits & veggies, as well as unique crafts. Try the Pocket Pies if the folks are there selling them; they are great.
Overall, I'd encourage others to stay here!

  • Stayed: August 2008, travelled with family
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2  Thank socalsharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2008

I surprised my wife by flying the two of us to Whistler for her 50th Birthday. We had never had a winter vacation and she was skeptical,but the stay at the Four Seasons made this an incredible experience for both of us. When we arrived, we were greeted by every employee we encountered and by the second day, Almost every employee addressed us by our sir names (very impressive!!!) Upon check in, although we booked a superior room, we were offered an upgrade to a full suite for only $80 (CAD) more per night (a no-brainer). The rooms were very large, the bathrooms were huge, well appointed and immaculate, and although we didn't use the balcony that much due to the 8 degree temperature, it was nice to step out and view the breathtaking beauty.

The Ski Concierge service was a very nice touch, as was the heated pool, hot tubs and full bar service by the hot tubs and pool (even with the sub-zero temperatures we experienced).
Although the Fairmont offered door to slope skiing ability, the Four Seasons exclusive concierge "hut" located next to the Fairmont was exceptional and the staff of mostly very bright and well educated college students from the UK and Austrailia could not have been friendlier or more charming. Obviously a lot of time and effort has been spent in recruiting the best of the best to work at the Four Seasons which made the experience even more worthwhile.

The Pedestrian only village of Whistler is so charming with the city divided into sections identified by different colored LED lights in the trees was magical, to put it mildly. Excellent selection of stores, restaurants, cinema, grocery stores, liquor stores, clothing shops, two cigar shops, small European style quaint hotels, it was supercharged with high energy and a mix of people from Japan, Austrailia, UK, USA, Middle Eastern and other European Countries that made it feel like a minature UN.

The food and service were pretty good for a ski area, but the exceptional experiences for dining were the nicer more secluded restaurants in the ski lodges at the top and midway up Blackcomb Mountain....Lunch at either or these two restaurants in the smaller, more expensive restaurants looking down the slopes is exceptional and well worth the effort.

If you want an outstanding experience and are considering either Fairmont, Westin, Pan Pacific, or Four Seasons, spend the extra $200-$300 a night for the Four Seasons. It is literally a no-brainer!!!!

  • Stayed: February 2008, travelled as a couple
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6  Thank CLAX333
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 July 2008

We stayed at the Four season's for a skiing holiday. The check-in was nice friendly and quick. The room are spacious and well equipped. The whole hotel has a nice feel about it but there I am afraid it ends.

Breakfast was "not so good". You could not talk about service. If you wanted to ask the breakfast manager something he just looked away, he could not care less. We were not served what we were asking for etc. Breakfast buffet is nice shame of the bad service.

Skiing concierge was a total joke. They were more concerned chatting away then actually care about the customers. I saw one lady struggling away with her boots .... nobody seemed to care. But that said I think they depend a lot on seasonal workers so they are not really trained staff, at least it looked that way.

On a whole not the best 5 star hotel I have seen by far.

  • Stayed: January 2008, travelled as a couple
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3  Thank sammiess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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