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“Great upgrade” 5 of 5 bubbles
Review of Four Seasons Resort and Residences Whistler

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Four Seasons Resort and Residences Whistler
Ranked #2 of 49 Hotels in Whistler
Certificate of Excellence
Brussels, Belgium
Level Contributor
103 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Great upgrade”
5 of 5 bubbles Reviewed 17 October 2009

When I tried to book two rooms at the hotel, I discovered it was fully booked. I was contacted by a sales representative who proposed me an upgrade to a Four Seasons Residence suite. This building is close to the hotel and has its own parking, swimming pool and gym.
The suite was gorgeous : two en suite sleeping rooms with own balcony, a large and comfortable living room and a super-kitchen, three open fires.
Very good concierge in the residence, who helps you for all reservations, room service etc ...

  • Stayed September 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Paulklib
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,240 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (461)
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English first
New York, NY
Level Contributor
22 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
4 of 5 bubbles Reviewed 14 October 2009

My husband and I stayed at the Four Seasons Whistler off-season (Labor day weekend) and loved it. The hotel is beautiful. In keeping with its environment, it has a chalet type feel. It also feels small-ish and cozy (as opposed to the vast feeling of competitor hotel- the Fairmont Hotel Whistler, down the road).

We had a pretty good rate, probably owing to the off-season timing of our trip. Our room , which was the cheapest available, was HUGE. We could easily have brought our children and used the walk-in closet as an extra bedroom! It was meticulously clean (I actually walked in on the cleaning service one day and was impressed with how meticulously he was cleaning the shower).

The location was good -- not the closest to Whistler Village, closer to Blackcomb. But the complimentary hotel car was very helpful, and always available to give us a ride into town (although the walk into town was only about 10 minutes). Staff was also helpful with making restaurant reservations, suggesting activities, etc...

The only thing that surprised me (although not the biggest deal), was that it didn't seem to have a dedicated concierge. My impression was that the staff who checked guests into the hotel also served as concierge - not what I expect from a 4 seasons - but, nonetheless, we still received excellent service.

We also used the Spa and had a very nice couples massage, and used the heated pool and hot tub (despite the cold/rainy weather!).

Would go back in a heartbeat, and maybe bring my kids next time.

  • Stayed September 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank mmuller2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Diego, CA
Level Contributor
119 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed 8 October 2009

Beautiful hotel, impeccable service, great food, cheerful and friendly staff... and a great fourth night free deal (check on the Four Seasons web site as they run the deal quite often) ... I couldn't ask for anything more - except for more powder. :-)

  • Stayed November 2008, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank prkittysd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vancouver
Level Contributor
70 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
5 of 5 bubbles Reviewed 25 September 2009

My wife booked a weekend getaway for my birthday here as a surprise and I have to say we've found a new place in Whistler we absolutely adore. We were greeted immediately and were checked in without a problem (even upgraded without asking). The room itself was clean, spacious and the washroom was great. Decor was rustic and not all TOO luxurious but it is a ski resort after all. A bit surprised that they didn't have flat panel tvs though, but who stays at Whistler to watch the telly? The L'Occitane toiletries were fantastic as were the plush bathrobes and large shower.

We went to the yoga class in the morning followed by a hour just relaxing about in the steam room and relaxation lounge in the spa. After that we had a couple's massage and it was handsdown one of the most enjoyable massages I've had. After the treatment we were ushered to another lounge to further unwind with a mint tea and grapes to munch on.

F&B service at the resort is pretty decent, the night we checked in the bar had a special on their draft beers and appetizers which became our dinner. The total cost for what was in effect good beer and upscale tapas (foie gras in poutine) was extremely low given the location and ingredients. Had breakfast in the restaurant both mornings and the food was enjoyable and hearty.

The pool and hot tub were great, we only had the chance to use it at night so it was empty, but definitely the pool was warm enough to swim in still even on a crisp September night.

The only lowlight of our trip and stay was having our room checked out ahead of time (we went to checkout downstairs and the front desk agent mentioned someone checked us out already) and then having to wait for the staff to figure out where exactly the breakfast we just had was on our bill. Turns out that because we were checked out (and the account was supposed to be reopened but never was) our bill from breakfast went into the house account. It was disappointing to have to wait a while for the concierge to sort it out with the front desk agents and the restaurant staff. In all honesty, an opportunity was lost to have really made a HUGE POSITIVE impact on us by having the meal comped since it was no fault of our own that the bill was "lost".

All in all though, it's a great hotel and if this is indicative of even the bare minimum of what a Four Seasons is, I can't wait for the next opportunity to stay at other Four Seasons resorts.

  • Stayed September 2009, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank nismoboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 28 August 2009

We have just returned from a fabulous vacation staying at the most impressive Four Seasons. We had a 2 bedroom suite for 5 of us, which had 2 beautfully sized bedrooms, a large living area, a dining table seating 8 and a fully equipped kitchen. The rooms were always clean, the kitchen spotless and the cleaning staff were always helpful and friendly.

We found the reception and concierge staff to be extemely competent and happy to help. The activities that they recommended for us were excellent. The kids loved the shuttle cars that would whisk us down to the village if they were feeling lazy.

Although the pool is small considering the size of the hotel, we always found somewhere to sit, even at 2.00pm and the pool staff were fantastic. They were always cheerful and quick bringing drinks and snacks. Although there were generally around 20 children around the pool, it was never too loud and the children were all very well behaved.

Lunch and dinner at the restaurant was always good - the service was sometimes rather slow but the quality of the food was always very good. We did not go to the weekly bbq because I was put off by the long queues, and though I do agree with other trip advisor reviewers that it is strange to hold an "all you can eat" bbq at this 5 star resort, we enjoyed listening to the music from the band.

Our only negative would be that the charge for car parking at the hotel was far larger than we expected, and given that we only used the car a couple of times, if we returned I would not hire a car.

My husband and I usually always find something so irritating on holiday that we complain to the management, but this holiday, the only time we met the manager was for a friendly welcome! It is an expensive hotel but well worth it.

  • Stayed August 2009, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Sarahjds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo, Japan
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 23 August 2009

We stay every Christmas at the FS Whistler, often bringing along friends and always making it part of our trek home to the US, usually from a great distance. We typically bring our two little dogs, and their acceptance of them, help in arranging dog sitters, etc. is one of the main reasons we keep going back. It would be nice from time to time if they acknowledged that we are there several times a year on average and every holiday season for sure.

The main problem is that for the ultra high charges (room, food, etc) you begin to expect perfection. So when the service is slow or something goes wrong it is hard to swallow. We have had that experience a few times. For example, when they lost my skis somehow between the hotel and ski base area I was angry. Huge piles of fresh powder and being sure to be there first thing in the morning, then waiting an hour while they realize the skis are still at the hotel. Compensation? Basic apology. At something like 700 bucks a night plus a sizeable food and beverage tab, parking, etc. you just come to expect more.

The rooms are nice, but beginning to be outdated. For example, it is time to upgrade to flat screens in the rooms.

Overall we would recommend the hotel if you can find a good deal, but paying rack rate is hard to justify sometimes. If you don't care about price, then fine. This is one of the best places anywhere to relax, ski, eat, etc. If you still look to keep a good value/price ratio, then consider looking around for something else.

As a final comment, I see other comments about the snooty service...I can totally understand. We are a relatively young couple and sometimes I just want to know why they can't treat me the same as if my father walked in there.

  • Stayed December 2008, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Harboo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Michigan
Level Contributor
75 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 457 helpful votes
3 of 5 bubbles Reviewed 22 August 2009

As loyal Four Seasons customers, we were very disappointed at our stay at the Whistler resort. There is nothing horribly wrong with this resort, but it just does not live up to the usual excellent standards set by Four Seasons. I had to remind myself several times that I was actually at a Four Seasons. This is a pedestrian resort and fails to distinguish itself in any manner.

The beginning of our stay foreshadowed what would not be a banner Four Seasons experience. We arrived and there was no valet to greet us at the car. We had to take our luggage to the front desk and up to our room. This was a first at a Four Seasons! The front desk manager apologized and sent a small gift. We also received a greeting letter from the general manager, so we put this unfortunate event behind us.

The location is ideal as it is a short walk from Whistler Village. The common areas are nice but a bit dark and rustic even for a ski resort. The resort (and I use this term only in the loosest terms) is on a very small footprint. There is room for a very small and unimpressive pool, a water feature and a restaurant and that is it. The buildings form a semicircle around this very tight area. If your room overlooks this courtyard, the screams coming from the children at the pool will echo everywhere throughout the resort. The rooms are well maintained, spacious and clean. The beds are old and sag.

On our first night there, there was a wine tasting semingare party (which was open to the public) complete with silly yard games. Consequently, there was a huge crowd of drunken and rowdy people complete with a horrible band until 10PM. Because of the unfortunate design of the resort, the loud noises funnel up and bounce all over the buildings. Even with the balcony door closed, it was very annoying. I was hoping for a peaceful mountain getaway, but that was never going to happen. The pool was dirty and full of screaming children. On our first visit, there was not a single unoccupied chair and many people had reserved their chairs early by placing towels over them. This had all the charm and class of a budget, all inclusive resort in Mexico.

Speaking of the pool, the service there was non existent. According to the website, the Whistler FS offers:

“Summer poolside amenities – poolside tapas, Evian spritz, sunglass cleaning, cool damp towels and ice cream sundaes on Saturdays”

No staff member ever offered to set up our chairs. We were brought warm water in plastic cups once and had to get our own water and towels. It was truly a joke and a first for a Four Seasons property in our experience.

We decided to get a spa treatment against our better judgment. The spa relaxation room had all the charm of my dentist’s office. It was located next to the pool. The relaxation room, therefore, mixed the sounds of soothing new age music and the constant sound of screaming children. I sat in the room in stunned silence thinking about the genius who made the decision for this design. There is a door off the pool entrance which says “Spa entrance. Quiet Zone.” The door is actually the bathrooms for the pool and is adjacent to the relaxation room! So, while you are preparing for your treatment, you can pass the time by hearing a mother yell at her child to hurry up and use the potty because he/she is not supposed to pee in the pool! Fortunately, I had one of the best spa treatments ever.

The lone restaurant is actually a nice indoor/outdoor space. The food is pretty good and the staff is very friendly and competent.

On the second night, there was no public event in the courtyard and it was very peaceful and quiet. However, the next night there was a $20 all you can eat Barbeque scheduled with a rock band. That was the straw that broke the camel’s back. We asked to be moved to a room that faced the opposite side of the resort. We were satisfied at the moving process and were fortunate we chose to do so. Over 400 people were lined up for hours at the buffet and the band was once again loud, annoying and terrible. When you put non-paying guests ahead of the comfort of the paying guests, that is inexcusable! We were forced to eat out twice because there was no way we could be accommodated and the noise was overwhelming. I know Four Seasons has to come up with creative ways to make money, but it should not be at the expense of their guests. Quite frankly, these two events were pretty “trashy” and a bit beneath the Four Seasons level.

We were able to enjoy the gym and hit the adults only hot tub at the pool VERY early to avoid the hordes of children. The check out process went very smoothly.

What is missing here are any of the small touches which make Four Seasons different from the others. This was a nondescript resort where nothing was particularly outstanding. Except for a few staff at the restaurant, this was clearly the most disappointing Four Seasons experience ever and we have been to many of their hotels and resorts. And what is worse, no one really seems to care. And I am not sure they have received the memo about the Olympic Games opening in six months! If so, they are woefully under prepared! They will need to get their act together if they hope to satisfy a packed resort full of well heeled guests who will expect the best. If you want to stay at a decent resort where service and luxury are not important to you, this is the place. If you want a peaceful, luxurious mountain resort where the service is exemplary, you better cast your lot with the Aman or Four Seasons resorts in Jackson Hole.

  • Stayed August 2009, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Four Seasons Resort and Residences Whistler

Property: Four Seasons Resort and Residences Whistler
Address: 4591 Blackcomb Way, Whistler, British Columbia V0N 1B4, Canada
Phone Number:
Region: Canada > British Columbia > Whistler
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Whistler
#1 Romantic Hotel in Whistler
#1 Top resorts Hotel in Whistler
#2 Luxury Hotel in Whistler
#2 Spa Hotel in Whistler
#5 Family Hotel in Whistler
Price Range (Based on Average Rates): £££
Hotel Class:5 star — Four Seasons Resort and Residences Whistler 5*
Number of rooms: 273
Reservation Options:
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Also Known As:
Four Seasons Resort Whistler Hotel Whistler
4 Seasons Resort Whistler
Four Seasons Hotel Whistler
Four Seasons Whistler
Whistler Four Seasons

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