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“Perhaps a little more "bounce" in their customer service skills”

Bounce Acrobatic Academy
Ranked #41 of 99 things to do in Whistler
Attraction details
Chase, Canada
Level Contributor
51 reviews
7 attraction reviews
common_n_attraction_reviews_1bd8 13 helpful votes
“Perhaps a little more "bounce" in their customer service skills”
Reviewed 7 April 2014

My sister and I took out children to bounce on Sunday and we were all super excited to try something new and we were disapointed. We phoned 2 days ahead to inquire about the drop in times and we were told Noon. We arrive at Noon we are told that a private party booked until 1pm, but for more money we would go next door to Bounce 101 but it is $7 more per child. To make up for it the young man behind the counter did give us a voucher for our next stay, but I do not know if we are going to use it or not after the continuing "saga". We stayed for the hour at Bounce 101 and then at 1 went back next door, which is more for the ages of our children and we were told that "they" decided to give the party another 15 minutes. So we decided to wait. Then a shift change happened. More people stated showing up all saying that they were told 1pm and the new person behind the counter just seemed angry. Told us that we should not be in here yet and he was busy (by the way - eating your lunch IS NOT busy). Another thing If you are NOT open - LOCK THE DOOR! Problem solved - you don't need to get mad at people who just want their kids to have a good time. Then becasue the party was finished upstairs instead of helping people who were continuously arriving for some fun they were told to WAIT as he had to clean up after "some party upstairs". Could this not have waited a few minutes? Thankfully another Bounce employee came in from Bounce 101 wondering why people were waiting at the desk and not being helped. We left shortly after as it just did not seem fun to have someone who seemed like it was an inconvenience to be there. I expected great fun and high energy with a name like Bounce but it just did not happen.

Visited April 2014
4 Thank Michelle W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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