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“Comfort and Style in a Beautiful Location”

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Ocean Promenade Hotel
Ranked #1 of 2 Hotels in White Rock
White Rock, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Comfort and Style in a Beautiful Location”
Reviewed 26 June 2014

We thoroughly enjoyed our stay here. We are local and our house was flooded so we (I and my 3 teen-aged kids) needed a place to stay while reno's were going on. This hotel is located on the quieter East Beach in White Rock. I have stayed in some very nice hotels in major cities of the world and I would rank this hotel as one of the better ones in terms of creature comforts. It's about the little things. We had a large suite with modern stylish decor, powder room, full kitchen with marble countertops, dishwasher, good sized fridge, and many other conveniences. A breakfast bar and sitting area adjoining a large bedroom with two queen sized very comfortable beds. We had an additional bedroom which was connected by an alcove that had a king sized bed and bathroom. All the bathrooms had heated floors. In addition, we had our own outdoor patio with table and chairs and gorgeous view of the Semiahmoo bay. It had the feel of a small upscale condo. Ocean Promenade is a great place to stay for a family and very reasonably priced. Friendly and helpful staff made our stay there very pleasant indeed.

Room Tip: Rooms facing the pub are a little noisier on the weekend.
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  • Stayed June 2014, travelled with family
    • Value
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Helpful?
2 Thank Lena L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean Promenade H, Manager at Ocean Promenade Hotel, responded to this review, 22 July 2014
Thank you ever so much for your kind comments. We are glad to hear that you found all of our staff friendly and helpful. We enjoyed having you here for an extended stay while your house was being worked on. You have described our suites well and again we appreciate your review.
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280 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
Renton, Washington
Level 6 Contributor
252 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 22 June 2014

This property is at the east end of "East Beach" area of White Rock, BC and is right on Marine Drive, separated from the water front by the road and the railroad tracks. We were a little confused as to where to stay from some of the descriptions listed and finally chose this hotel for its location and as a good place to start for someone unfamiliar with the area. We live in the Seattle area and are frequent visitors to British Columbia, but we have always bypassed White Rock on the way to Vancouver, Victoria or Whistler. White Rock is barely across the international border and we had actually been through there earlier on the train on our way to embarking on a cruise out of Vancouver, it looked like an interesting place to visit and we finally did.

Ocean Promenade is a small hotel, with 3 floors above the main floor -- our room had a water view. The room was a typical "linear" room with the entry-bathroom-beds-sitting area-window layout found in the vast majority of hotel/motels around. There was deck outside our window but that was accessible only from the adjoining unit. One unusual thing was that you used your key card which let you into a small vestibule with two doors to either the "a" or the "b" unit -- ours was the "b" unit, only slightly inconvenient.

The staff was pleasant and accommodating and the room was clean and the beds comfortable. Some have down-rated this property due to the close proximity to the railroad and passing trains. We did not find this to be objectionable and didn't hear any whistles at night or passing trains for that matter and this is on the main line between Seattle and Vancouver.

Room Tip: There is absolutely no counter space in the bathrooms, plan accordingly.
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  • Stayed June 2014, travelled as a couple
    • Value
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Helpful?
1 Thank CWLee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean Promenade H, Manager at Ocean Promenade Hotel, responded to this review, 22 July 2014
We appreciate you taking the time to write a review on the hotel. It's great to see you visiting White Rock and we hope you will make another trip back here sometime.
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Manchester, United Kingdom
Level 5 Contributor
90 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 10 June 2014

We stayed just one night in the hotel ad had a very pleasant time. White Rock is not Las Vegas! but is a proper seaside town with a nice promenade, lots of cafes and small restaurants and a few bars/pubs slightly spoiled possibly for some by a railway that is between the town and the beach. Trains are noisy but infrequent and none at night that we heard.
Our room (203) was lovely spacious, clean and with a large jacuzzi bath in the bedroom !! as well as a living room and balcony overlooking the beach.
Probably our only ever visit because it is a long way from the UK but if we were here again we would certainly choose this hotel. Breakfast in a small cafe attached was great! friendly, tasty & good value

Room Tip: The best room is 203 ... try and get that one
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  • Stayed June 2014, travelled on business
    • Value
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Helpful?
1 Thank sfhmgusa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean Promenade H, Manager at Ocean Promenade Hotel, responded to this review, 18 July 2014
We are honored to have you stay with us. We are glad to hear you enjoyed your stay. Thank you for your great review and we hope to see you next time you travel out this way.
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Largo, Florida
Level 3 Contributor
18 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 8 June 2014

When we got there it was nice, but the walls a really thin. The way the rooms are set up, we had to walk through the hotel, then back outside, then we had to use our key to get down a hallway, followed by being in a hallway with only two rooms, one of which was ours. Our neighbors had multiple children and we were able to hear the crying a great deal of the night. The rooms were relatively expensive and we did not have a scenic view. Still, the people were friendly and the hotel was along the main road by the waterfront.

  • Stayed August 2013, travelled as a couple
    • Value
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Helpful?
1 Thank Laura M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean Promenade H, Manager at Ocean Promenade Hotel, responded to this review, 18 July 2014
We appreciate you taking the time to write your review. We apologize for the noise experienced with the neighboring guests. We are glad you found our staff to be friendly and hope that we can continue to serve you better in the future.
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Vancouver, BC
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 2 June 2014

My boyfriend and I rented a Jacuzzi suite specifically for the Jacuzzi. When we arrived, we began to fill the tub, and then turned on the jets. The sound of the jets was so loud, we had to shout to hear each other. Not exactly romantic! Not only that, but the jets vibrated against the side of the tub, so when we laid our heads against the tub, we got headaches from the shaking. The tub obviously needed some maintenance.

When we called to switch rooms, the woman at the front desk was very understanding, and said she would look into it, but then didn't call us back for 2 hours. By that time we had unpacked and started making dinner, so we didn't want to pack up and move. We asked for a discount on our stay because of the malfunctioning Jacuzzi and she said she would leave a note for the manager. The following morning the manager still hadn't been in to the hotel, and the new woman at the front desk couldn't do anything to rectify the situation. No complimentary breakfast vouchers, no offering to pay for our parking, nothing.

We emailed the manager as soon as we got home, but didn't receive a reply for 2 days. He refused to do anything to make up for our recent stay except offer $50 off our next stay. Not only were we disappointed in the Jacuzzi, we were upset that his staff a) forgot us, and b) couldn't do anything in the morning to make up for it, and caused us to leave frustrated and cheated. Because of this, we have no plan to return, not even for a $50 voucher. Hotels should have staff on duty at all times that can handle matters such as this, instead of having to say "you'll have to speak to the manager" every single time, or being too busy to help guests. We do not recommend staying at this hotel. And if you do, don't expect much service.

And although we knew the hotel had train tracks next to it, we didn't expect to hear trains going by all night. Plus, the mini fridge motor made noises all night. We had to wear earplugs to get to sleep.

Room Tip: Make sure if you book a Jacuzzi room, to test it out before you unpack, and if not functioning prope...
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  • Stayed May 2014, travelled as a couple
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Helpful?
6 Thank vancouvergal222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean Promenade H, Manager at Ocean Promenade Hotel, responded to this review, 3 June 2014
We apologize that the guest feels their stay was not a positive one. We do hold true that the guest is always right, but in this circumstance we were unable to please the unreasonable demands dictated by the guest that have not been mentioned here. The allegations made by the guest were simply not substantiated. We always strive for excellence in customer service. Unfortunately, we could not deliver on this guest's expectations.
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Sherwood Park, Canada
Level 3 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 29 May 2014

This was our first trip to whiterock. Beautiful location right across from the beach, and walking distance to many shops and great fish n chip joints. We were on the first floor , and had a partial ocean view. The staff was very friendly and helpful from the minute we booked. The rooms were very clean, decently roomy. The Train horn is loud , but that will be an issue with any of the hotels because the main line runs right along the beach. We were very happy with our hotel choice and if will stay here again.

Room Tip: Check out kahuna fish n chips just down the road , their fish and chips are the best out of all that...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank McCherri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean Promenade H, Manager at Ocean Promenade Hotel, responded to this review, 18 July 2014
Thank you for taking the time to give your review on the hotel. We are indeed in a beautiful location on the beaches of White Rock and there are many great little shops and restaurants along the strip here to enjoy. We thank you for staying with us and look forward to seeing you again.
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Victoria, Canada
Level 4 Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 April 2014

We stayed in the Ocean Promenade Hotel for a one night stop to attend a party in White Rock. We were well received in reception and our room was ready. The room was clean, well appointed and comfortable. The only drawback was the train rolling by both day and night. Of course that is not the fault of the hotel - I guess it is part of living on the waterfront in White Rock but it does detect from the night's sleep. The upside of being on the waterfront is the beautiful view. Check out was smooth and uneventful so, overall, our stay was a success.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Tripster91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean Promenade H, Manager at Ocean Promenade Hotel, responded to this review, 28 May 2014
Thank you for your review. We do strive to make our guest's experience a better than average stay. We take pride in providing an clean and comfortable stay as well as excellent customer service throughout your stay. We hope to get the chance to serve you again.
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Additional Information about Ocean Promenade Hotel

Property: Ocean Promenade Hotel
Address: 15611 Marine Dr, White Rock, British Columbia V4B 1E1, Canada
Phone Number:
Region: Canada > British Columbia > White Rock
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #1 of 2 Hotels in White Rock
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Ocean Promenade Hotel 2.5*
Number of rooms: 72
Reservation Options:
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Also Known As:
Ocean Promenade White Rock

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