Arrived with a big family group. Front desk overwhelmed with us, We have lots of kids loud and tired. While she approached us the way she talked is very rude her tone of voice like we don't know everything. Tell that one of our relatives had language barrier giving her a hard time to understand them. She's racist! Unfriendly and No Patient. She said that they are charging $10 each of the kids. Which is not in the booking@.com website. She don't know the difference of visa debit card asking for $100 cash deposit if your using your visa debit card. But one of her co- employee explain to her what is visa debit card. Very slow checking in, hidden charges, room 208 smelly, pool is dirty, ice cubes box is gross! Very disappointed! not gonna stayed on that hotel again.
- Official Description (provided by the hotel):
- A family oriented, family operated full service hotel/motel. We are now offering FREE Continental Breakfast Buffet from 7am - 10am everyday. On site facilities include an indoor waterslide and pool, restaurant, banquet facilities and Brandon's hottest nightclub. Free wireless internet access. Close to the Trans Canada Highway and all of the city's major attractions. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com and Ebookers so you can book your Trails West Inn reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Trails West Hotel Brandon