I have frequented all spas in Winnipeg and only visited Riverstone once in the first year it was open. It was a pleasant experience although nothing special, hence not my first choice to return to for any subsequent visits. Upon hearing of the recent renovation, I was curious to visit once again and decided for my Mom's 77th birthday to book us a massage . We visited on a weekday afternoon, as this tends to be less busy and more enjoyable. The receptionist showed us around upon our arrival. The change rooms are small and very warm as the sauna and steam room doors do not close properly and the heat escapes. The entire area is congested , as if too much is trying to fit into a space not able to contain it. You are at the spa to relax, not hurry to see how fast you can change and get out because of the heat.
You don a robe and wait in the lounge area. We had our massage and it was standard.
We then went into the steam room for a short while, my Mom's choice was not to stay long and she showered , whilst I chose to stay in the steam room a bit longer. Since there is no where to sit in the change area, nor would you really want to with the heat issue, I suggested to my Mom to wait in the lounge area. The chairs are comfortable and there are magazines. I wanted my Mom to wait for me in a familiar area, as she is elderly and has some dementia. I did not stay long and showered and went out to meet her. She was not in the lounge. I was alarmed and went to the front reception area, where I found her wandering there. She was upset that someone told her she could not sit in the lounge area , because she didn't have a robe on !
SHE WAS THE ONLY ONE IN THE LOUNGE at the time, she had her eyes closed and was relaxing, waiting for me. I would say 15-20 minutes tops. So much for the relaxing spa day. This completely ruined it. The receptionist (the same one who greeted us) asked about our day, and I explained what happened. She said, that you are not allowed in the lounge area if you have changed. I replied that she may have wanted to tell us that during the orientation.
I called the spa manager the next day to explain. She was the one who kicked my 77 year old mom out of the lounge for not wearing a robe, because it was policy ! Really, you must be kidding, she was the only one in the lounge and she may want to think outside the box in certain situations if she actually cares about the clients experiences. Not to mention the fact that this was not explained to us about the SPA RULES. The bad experience was completely caused by the staff .
For those visiting Winnipeg, Riverstone Spa setting at the Forks is a nice area, but has nothing to do with the spa itself. I strongly recommend Ten Spa in the Hotel Fort Garry, within walking distance of the Forks. Prices are in the same range and the experience/atmosphere/professionalism far superior. I have visited Ten Spa several times , with my Mom, friends and solo and love it, most would agree it is still Number One in Winnipeg . Enjoy.
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