Clean, relaxing, great staff, lovely ambiance. BUT this one little detail spoiled the experience. To backtrack, I had received a gift certificate for Christmas 2012 and was thrilled to have the opportunity to try this spa. The lovely young woman at the reception area had the unfortunate responsibility of informing me that even though the certificate was purchased and paid in full in December 2012, 7 months before the PST hike, I now had to pay the additional monies upfront. Either this or lose the $160 in its entirety. The small amount is not the issue. The ethics of the situation is in question. Since the certificate was purchased in the hotel's 2012 fiscal or calendar year it would have been part of that year's revenue. This has nothing to do with the pst increase implemented in July 2013 to cover the expenses of the recent MB flood. From my perspective the decision to charge the additional monies is a blatant money grab. How unfortunate that such a reputable hotel would make such a miserly business decision.
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