I had an unbelievably terrible experience at this spa today. I had an appointment for a manicure and was joining my daughter and a friend who were receiving services as well. I was seated beside my daughter in the mani/pedi room, was covered with a nice blanket and was just getting settled in for my treatment when my esthetician was called out of the room. When she returned, she informed me I had to leave my spot as they had double booked. I was ushered out to the hallway where I received my service. This was not relaxing and not what I paid for. No discount was offered. My esthetician was very nice and gave me a paraffin wax treatment and was apologetic however my day was ruined. The purpose for being there was to spend with my daughter and this did not happen. When I was finished I waited in the lounge where I cut open my hand and foot on some broken glass. I did not want to complain as I did not want to ruin the experience of the other two I was with. I will share my experience with my friends as I would not want them to waste their money on this sub standard experience.
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