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Viscount Gort Hotel Banquet and Conference Centre
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Reviews (503)
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Reviewed 17 February 2014 via mobile

Positives: Good location with close proximity to the airport, shopping and dining. Room was very large. They accept pets on the first floor. Price was right. Pool with water slide. Evening staff were friendly and helpful. Free parking.

Negatives: Old building, dirty rooms. Wifi was so slow! Internet at business centre was slower than wifi! Rude daytime staff. No soundproofing. Pool doesn't open until nine am (our kids were ready to do some sliding at seven!!)

If you are in the city to experience it (and not a hotel), got a good price, don't expect complimentary breakfast, can ignore the staff and overlook the filth you will be fine here.

Bottom line - there are better choices in Winnipeg and we are not likely to return.

Stayed: February 2014
2  Thank Golden_Amik
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRACY W, General Manager at Viscount Gort Hotel Banquet and Conference Centre, responded to this reviewResponded 22 February 2014

We appreciate you providing Us your comments on Tripadvisor as we take all comments very seriously.
I have spoken with our Front Desk Manager regarding the unprofessional service and quality you received with our Front Desk Agent and I can ensure you that this type of Service will not happen again. As well as addressed you concerns with our Housekeeping Manager.
We have contacted our WIFI provider to review this speed of our WIFI to see if this is an on going problem.
I hope you on your next visit to Winnipeg you give Us the opportunity to provide you with the utmost in Professional Service and Quailty that we pride ourselves on.

Sincerley,

Tracy Wilkie
General Manager
RAMADA Viscount Gort Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 February 2014 via mobile

I hated it here and the stuff where 50/50 when it came to friendly service. The general manager was a very unfriendly to us when we talked to her. The kids have asked to we just go back to the hoilday inn and never there again.

Stayed: February 2014, travelled with friends
Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRACY W, General Manager at Viscount Gort Hotel Banquet and Conference Centre, responded to this reviewResponded 7 February 2014

I am disappointed we failed to give you the quality service we strive for with all our Guests – the type of service we pride ourselves in. I have investigated your comment and you will be receiving a notification from the City on your comments to me regarding the the depth of our Pool Area. We follow all Governement Regulations regarding the depth of the Pool as well as our high level of safety in that area for all of our Guests.
We want each and every Guest to relax and enjoy this area.

Sincerely,


Tracy Wilkie
General Manager
RAMADA Viscount Gort Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 January 2014

We have stayed here a few times, and the staff was super friendly, and super helpful. I am trying to think of something bad to say so that this review doesn't look biased. I never right reviews and thought the value here was so good i wanted to share it. I wish Toronto had similar price points for value like the peg does!

Oh and the food on the second floor was amazing.

Room Tip: Ask for a room farthest away from elevator.
  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Thank DaveD005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRACY W, General Manager at Viscount Gort Hotel Banquet and Conference Centre, responded to this reviewResponded 3 February 2014

We thank you for your Loyalty to Us as well as providing us a wonderful review on your most recent stay here.
Our Staff try to provide the utmost in Professional Service to make every Guest feel welcome.
The Location of our Hotel is 2nd to none as we are close to Shopping, Restaurants and all Winnipeg Attractions.

We look forward to your next stay with US.

Sincerely,

Tracy Wilkie
General Manager
RAMADA Viscount Gort Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 January 2014

We have stayed at this hotel a few times. Our first choice always when we are in Winnipeg. We have always found it clean, and that our rooms seem bigger than the ones at other hotels we have stayed at. The only issue I have is that to use the pool you must wear a bracelet which is ok. I did not realize that this bracelet is too be used for your whole stay or it will cost you $10 for a replacement. These bracelets are just a paper that a 2 year old can rip off there wrist quite easily. So when this happens and you go and ask about it the next day, the staff seemed annoyed within the question about getting a new one and that we should have known about the charge. I just would have appreciated being told use the same bracelet the whole stay when we checked in, and not having to deal with an attitude when I asked about a new one the next day.

Room Tip: Floors 4 and 5 seem the best
  • Stayed: January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FromtheNorth2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRACY W, General Manager at Viscount Gort Hotel Banquet and Conference Centre, responded to this reviewResponded 27 January 2014

Thank you for taking the time to provide Us with a review about your recent stay here with Us.

I apologize for the incident which occured with the wrist bands and we have now changed our policy on how to not only explain to each Guest about this policy, but also to esnure that this does not happen again with any of our Guests.

We thank you for your Loyalty to Us and for bringing this comment to our attention as well.

We look forward to your next stay here with Us.

Sincerley,

Tracy Wilkie
General Manager
RAMADA Viscount Gort Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 January 2014

Our organization held our New Year's Eve party at the Viscount Gort Hotel on December 31, 2013. From the very first meeting with the Sales Executive Miss Dueck, provided such a professional warm welcome to our Committee, was very accommodating and was a pleasure to deal with. Hotel and Staff was amazing with attention to detail and quality. The banquet rooms were exactly what we had made arrangements for with a lot of extra touches that surpassed our expectations. Kudos goes out to Gerard Brewster - Banquet Manager, Mr. Dookeran, Larry and all the staff who helped make our event a Grand Success. We have received a lot of positive feedback from our guests about the Hotel and Service received. I highly recommend this hotel and will be back in the near future.

  • Stayed: December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank triniman01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRACY W, General Manager at Viscount Gort Hotel Banquet and Conference Centre, responded to this reviewResponded 24 January 2014

Thank you so much for providing Tripadvisor viewers with a review about your event here with Us.
We try to provide the utmost in Professional Service and Accomidations for everyone here at the Hotel, Our Team wants to ensure that every detail and more are looked after from beginning to end.
We look forward to hosting your event again in 2014.


Sincerely,


Tracy Wilkie
General Manager
RAMADA Viscount Gort Hotel

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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