Things got off to a bad start right at check-in. When we arrived, a gentleman was at the front desk discussing his frustration about calling 3-4 weeks ahead of time to have his family's four rooms on the same floor and upon check-in, they did not have his request ready.
I was told rooms were still being cleaned (at 3 p.m. check-in time), give my name and it should only be a minute. Twenty minutes later, we voiced ourselves about our waiting time and I was asked for my name a SECOND time. We were given a room immediately but after being obviously ignored/forgotten about.
I did NOT find they went out of my way to help their customers, as a previous reviewer commented. The four people at the front desk did not know how to handle customer complaints and did not make eye contact so they appeared insincere. The front desk female the next morning was different, she smiled and responded to people who approached her, I wish I caught her name.
The two queen bed room was clean, and well decorated. Beds were comfortable with lots of
pillows...but we experienced a few odd things. In the dead of a Winnipeg winter, the air
conditioner in the room released cold air once every hour and pressing the increase temperature button or the off button did nothing? The curtains did not black out, nor did they close together so daylight could not be blocked out - so don't expect to sleep in. The hotel is situated away from the main streets but a tractor clearing snow in the middle of the night kept us awake. The ice machines are only on the odd floors so be prepared to go for a seek and find if your room is on the 2nd, 4th or 6th floor. Also, the hotel shuttle van was PARKED in the entrance where hotel guests park for ten minutes, unload and check in?
The breakfast was ok. There was DIY waffles, sausages, scrambled eggs, pre-made breakfast sandwiches, bagels, english muffins, a few cereals,yogurt, juice, Seattle's Best coffee & Tazo teas. It appeared many of the other hotel guests enjoyed it but most of it looked rubbery so we went to another closeby hotel for breakfast.
THE WATERPARK IS A TON OF FUN, the exercise room is adequate, guest laundry if you need it, it's a great location and it is definitely clean but I'd rather stay somewhere else with similar offerings, better food and that costs less.
- Official Description (provided by the hotel):
- Fairfield Inn & Suites by Marriott Winnipeg offers generously sized guest rooms and suites. Our hotel in Winnipeg, Canada is conveniently located a short distance to Winnipeg International Airport and Winnipeg’s downtown business, sports and entertainment district. On site amenities include complimentary hot buffet breakfast, complimentary shuttle service, complimentary self-parking, and complimentary Wi-Fi. All guests have access to the business centre, walk-in pool with waterslide and whirlpool and a modern fitness centre. All guestrooms are equipped with a fridge and microwave, making this Winnipeg hotel perfect for business and leisure travellers alike. ... more less
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