We stayed at this hotel for 3 nights. Upon arrival we loved the decor of this hotel. Nice bright lime green makes it feel cheerful and modern decor gives this new hotel a fresh feel. Check in was smooth and quick. It seemed a little strange that we didn't have to sign anything and only had to give a credit card for them to swipe which they didn't even ask for ID to verify that the card was ours.
I found the room to be somewhat on the small side when compared to other hotels in the area. They claim the room was a standard queen/queen but it seemed more like a double/double. I was suprised to see no mini-fridge in the room which was quite disappointing given the rate per night. The decor again was very modern and up to date as it should be for a newly built hotel. The heat/air conditioner in our room was very dysfunctional. No matter how high we put the "heat" up to it still blew cold air. Finally we switched the wall panel from farenheit to celcius which seemed to fix the issue and warm air filled the room. The only problem once the heat actually worked was that the wall unit was extremely loud. Every time it turned on in the night it sounded like a jet engine was starting up. I'd expect something a little quieter. We could also hear traffic and the train from our room. It wasn't as disturbing as the heat unit was but still somewhat noticeable.
The pool/waterslide was a hit with the kids. They spent a fair amount of time swimming and having fun there during our 3 night stay. I was particularly fond of how the pool became progressively deeper so that one could find the depth they wanted and just swim around there (perfect for smaller children). I did notice that there was frequently no towels available in the swimming area so we had to go ask at the front desk for some. Also, the sign on the pool door indicates that the pool closes at 10pm yet in the hotel information book provided in the room it says it's open until 11pm. I'm still not sure which piece of info is correct.
The continental breakfast was good but did not vary from morning to morning. It had apples, muffins, bagels, english muffins, hardboiled eggs, scrambled eggs, sausages, and a waffle making station. While the waffle making station is a nice touch it can sometimes be difficult to get a waffle as there is only one iron and the line can get quite long at times. Other than that it was nice. The gentleman that looked after the breakfast area was very friendly and helpful. Definitely a nice way to start your day.
Now on to the Front Office Supervisor, Aimee. This woman was an absolute nightmare to deal with. I would think that it pained her to be pleasant....if she smiled her face might crack. She was very abrupt and often boarded on rude. She nearly tackled me one night when I had a pizza delivered and went to wave the kids out of the pool from the window at the door. It's clearly labeled on the pool door that food/drink are not allowed in this area and I can read perfectly fine, yet Aimee insisted on chasing me (yes she ran) to let me know that I couldn't take my pizza in there. Further, one evening after swimming we went to ask for extra room towels at the front desk since they only ever gave us 3 even though there were 4 of us in the room. The kids had the towels from the pool and intended on returning them there after we got the room towels but Aimee rudely told us that those towels are to remain in the pool area. These are small cold children for crying out loud! Have a little compassion you crank pot! Another incident was at the pool another night. We had went to the front desk to ask for some towels at the pool. She said she'd bring some in. When she came to bring some in she came over to us and again asked us what we wanted. We told her we needed "x" number of towels. She threw them down on our table and told us "make sure you leave them here" and gave us a snotty look. There were other instances of her rudeness that I could go on about but I'm sure you get my point.
Overall I would be hesitant to stay at this hotel again as I feel that I can get more bang for my buck elsewhere...I also wouldn't have to deal with Aimee!
- Official Description (provided by the hotel):
- The new Fairfield Inn & Suites by Marriott Winnipeg is Manitoba’s first Marriott-branded hotel, featuring 126 generously sized guest rooms and suites.Conveniently located in the Polo Park area and a short distance to both Winnipeg International Airport and Winnipeg’s downtown business district area. On site amenities include complimentary breakfast, shuttle service, a 24/7 market, walk-in pool with waterslide and whirlpool, spacious fitness centre, and a business centre. All king and queen suites are equipped with fridge and microwave, as well as a living room area with sofa bed, additional flat screen TV and stereo system, making the Winnipeg hotel the perfect hotel for business and leisure travellers alike. ... more less
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