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“Looking worn out”

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Clarion Hotel Winnipeg
Ranked #19 of 63 Hotels in Winnipeg
Certificate of Excellence
Wawanesa
1 review
“Looking worn out”
Reviewed 13 March 2014 via mobile

I have stayed at this hotel a number of times, there seems to be issues with maintenance, carpets are worn, gym facility is dirty, garbage can piled up with garbage, towel hamper over flowing, no way for a person to clean equipment, floor mats not cleaned, the conferences rooms are not sound proofed enough between each one, very noisy.

The room itself floor wasn't vacuumed well, the room fridge was a bar style fridge no more than two feet high, when staff was approached about a larger fridge it met with indifference.

Stayed March 2014, travelled on business
Helpful?
Thank Fred C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison L, Manager at Clarion Hotel Winnipeg, responded to this review, 1 April 2014
Hello Fred C,

Thank you for your recent review of the Clarion Hotel! We appreciate all feedback from our guests, as it helps us to improve and grow.

In regards to our fitness facilities, it is rented out to a third party and we have brought these concerns to their attention.

We are finalizing plans for complete renovations for the entire hotel including the meeting rooms, guestrooms, lobby, and lounge.

All of our rooms come equipped complimentary with a bar fridge, microwave, and coffee maker. We unfortunately only have 1 size of fridge for our guestrooms, but would have been happy to store anything for you if needed. I apologize that this was not conveyed to you.

Once again, thank you for choosing the Clarion Hotel for your recent stay, and we hope to welcome you back again soon!
Regards,
Allison L
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • Portuguese first
  • Any
English first
Calgary, Alberta, Canada
Level Contributor
71 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 10 March 2014 via mobile

Friend of mine booked this hotel for me. This hotel is expensive. You can get the better one at the same price. I didn't see anything better than others. The room was ok, staffs didn't have service mind. The pool is good.

Stayed June 2013, travelled with friends
Helpful?
Thank Thanyawadee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison L, Manager at Clarion Hotel Winnipeg, responded to this review, 13 March 2014
Dear Valued Guest,

Thank you for reviewing the Clarion Hotel & Suites after your recent stay.
We appreciate each and every review that we receive, as we are always looking for ways to improve!
We are happy to offer our guests many complimentary services during their stay, including complimentary parking, airport shuttle, wireless internet throughout the entire building, fridges & microwaves in all guestrooms, use of our business centre, fitness centre, and our family waterpark area.
I will be discussing our customer service with our front desk manager, to see if there are any areas where we can improve.

Again, thank you for your review. We hope to see you again soon.
Best Regards,

Allison L
Clarion Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
1 review
Reviewed 8 March 2014

In the time I stayed there, I found the rooms to be clean and comfortable. The staff for most part were professional and courteous. The one person on the whole scale of making one feel comfortable and welcomed was the Bartender, who's name is Tara. Never once did I feel anything from her but a warm, honest and very sincere welcome.She was very helpful. I give a very good rating because of her.
In all honesty, I felt that the other services were of average quality. In the sense that there were a few who were more uptight in their stature. While the few others were of excellent qualities.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CC V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison L, Manager at Clarion Hotel Winnipeg, responded to this review, 13 March 2014
Dear Valued Guest,

Thank you for your recent review of the Clarion Hotel. We truly appreciate all of the feedback we get from our guests.
We are so proud of all of our staff, and the excellent service we offer to our guests. We are especially lucky to have Tara as one of our bartenders-she is awesome!
We are always looking for ways to improve, and I will be sure to pass on your comments to our front desk staff.

Once again, thank you for spending your time in Winnipeg with us. We look forward to welcoming you back.

Regards,

Allison L
Clarion Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Winnipeg, Canada
2 reviews
Reviewed 1 March 2014

This would be our third visit at Clarion in the last four years. On this visit this year I have notice a big difference from my last visit. The front desk staff was very prompt and informative on the hotel and the spa. The lobby was inviting and the rooms were clean and comfortable.
We dined in the restaurant the food was excellent.
My wife and I used the spa. The Spa Staff informed us that the hotel will start doing renovations soon.
Overall, I was impressed by the atmosphere of the Clarion and the courteous staff. I have made my booking for next Year..

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bobby D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison L, Manager at Clarion Hotel Winnipeg, responded to this review, 3 March 2014
Hello Bobby D,

Thank you for your recent review of our hotel!
We so appreciate your kind words of our staff and facilities. We are happy that you have noticed the changes that have taken place recently, and we can't wait to show off our renovations as well.
Again, thank you for spending your valentine's weekend with us, and we hope to see you again before next years!

We look forward to welcoming you back,
Allison
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Manitoba, Canada
Level Contributor
5 reviews
3 hotel reviews
Reviewed 25 February 2014

Hotel was average, front door was not working which was very inconvenient for hauling a bunch of gear up for the kids. Had to go through side restaurant doors. Nobody was attempting to repair it and there was a sign that said March 1 would be when they were working again. Pool doesn't open until 9:00 am which is later than every other hotel I have stayed in. Try telling a three year old that she can't go swimming because the unsupervised pool isn't open until 9. There is no reason that pool cannot be open at 7 or at least 8! Our room was noisy as it is located beside portage ave. So I would recommend asking for a more isolated room if possible.

Room Tip: Ask for a room away from Portage Avenue
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Walleye34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison L, Manager at Clarion Hotel Winnipeg, responded to this review, 3 March 2014
Dear Valued Guest,

Thank you for your recent review of our hotel. We appreciate all feedback as it helps us to improve!
We apologize for the inconvenience of our front doors being closed. With the extreme cold we have had this winter, we had no choice but to keep them closed in order to keep our lobby area heated. Unfortunately this was not communicated to you. We will be changing this for the future!
Our pool hours are set to be considerate to our guests who's rooms overlook the pool. We understand that many times people are not up before 9 am, and the noise from the pool could disturb them. By opening the pool at 9 am, we do give our guests a couple hours before check out time to use the facilities.
Sometimes our guestrooms that overlook Portage Avenue can be a little noisy due to such high traffic volumes. Our front desk would have been happy to move you to a quieter location if requested.
Please know that we are always striving to go beyond our guests expectations, and we unfortunately fell short this time.
Next time you are in the city, we would love to host you again, and show you just how great we can be!
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Regina
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 February 2014

We were impressed by the special treatment for our dog. The staff was kind and helpful. The beds were comfortable. The pool area was clean and our son enjoyed the water slide. The Pancake House restaurant's food and service was fantastic. The location was very handy for exploring the city. We had a lovely holiday in Winnipeg, due in large part to our stay at the Clarion.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison L, Manager at Clarion Hotel Winnipeg, responded to this review, 3 March 2014
Hello Jennifer H,

Thank you for your recent review of our hotel! We loved it when our guests take time to give us feedback-of all kinds! As you noted, we do have a great program to bring along your four-legged family members. For a small pet fee of $15, your furry friend can accompany you during your stay in one of our pet friendly rooms, and we also like to make their stay extra special with a little welcome gift!
We are so happy you enjoyed your stay with us, and had a moment to share your experience.

We look forward to welcoming you back!

Until next time,
Allison
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Snow Lake, Manitoba, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 February 2014

everytime we stay here we are never disappointed, it is clean, friendly, easy to get to etc. will stay here and only here from now on. close to shopping movie theater and spa in building parking is awesome

Room Tip: we took the corner room 10 bucks more but way bigger
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  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Darcy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Allison L, Manager at Clarion Hotel Winnipeg, responded to this review, 28 February 2014
Hello Darcy T,

Thank you for your recent review of our hotel! You are correct, we are so lucky to have such a fabulous location close to Polo Park Shopping Centre, Silvercity Movie Theatre, numerous restaurants, and close to the airport & downtown! We hope you took advantage of our relaxing and rejuvenating spa; a great place to unwind after a busy day!
We appreciate all types of feedback, and thank you for sharing yours.

We look forward to welcoming you back,
Allison L
Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Clarion Hotel Winnipeg

Property: Clarion Hotel Winnipeg
Address: 1445 Portage Ave | Winnipeg Airport / Polo Park, Winnipeg, Manitoba R3G 3P4, Canada
Phone Number:
Region: Canada > Manitoba > Winnipeg > Downtown Winnipeg
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Winnipeg
#10 Family Hotel in Winnipeg
#12 Business Hotel in Winnipeg
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Clarion Hotel Winnipeg 2.5*
Number of rooms: 139
Official Description (provided by the hotel):
Get together….reconnect….relax and explore at the Clarion!The Clarion Hotel & Suites is nestled in the hub of Winnipeg’s business, shopping and entertainment district. The Clarion features 139 world class, spacious accommodations, ranging from business suites to family guestrooms, including accessible and pet friendly rooms. Our business suites are considered some of the largest in the city and range from 500 to 800 square feet and feature French glass double sliding doors, a family room, a King size bed, a pull out sofa bed, and a granite wet bar. We also offer family guestrooms which contain two queen size beds, as well as adjoining guestrooms to accommodate every need. Stay with us in any room type and enjoy complimentary parking, local calls, wireless high speed internet, airport shuttle, mini fridge and microwave, iron, ironing board, in room coffee and tea, hair dryer and full length mirror. We also offer complimentary access to our 24 hour state of the art fitness centre, 24 hour business centre and family water park, which is complete with a 2 story waterslide, hot tub, kiddie pool and rock wall with cascading waterfall, which is yours to enjoy from 9AM to 10PM daily. We are located minutes just away from the James Armstrong Richardson International Airport and the downtown centre, and steps away from Winnipeg’s largest shopping mall, Polo Park, SilverCity Cinema’s and numerous restaurants such as the Original Pancake House, Joey, Earls, Moxie’s Classic Grill, Red Lobster Seafood, Olive Garden Italian, Montana’s Cookhouse, Tony Roma’s Steakhouse, Ray and Jerry’s and many more! ... more   less 
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Also Known As:
Clarion Hotel And Suites
Clarion Winnipeg
Winnipeg Clarion

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