If your planning on staying in Winnipeg for business or leisure, I suggest one makes Clarion hotel their last choice, only after every other decent hotel and motel has already been filled! Seriously though, I would strongly recommend NOT staying at this hotel for personal sanity and stress reasons. My wife and I had come into town to complete a course at the University, our stay had been paid for and we were told that we would receive internet access, that local calls would be free and that any other expenses would be paid for.
Cleanliness - Room was average cleanliness.
Location - Great, right beside Polo Park Mall, and on Portage.
However, very annoying is the parkade in which Clarion hotel customers park. The parkade is poorly lit at nights and very dirty, I would not suggest walking outside late at nights in this parkade, as there is also no security present. The parkade is above ground, not heated, ...so hopefully your vehicle will start the next morning when it is -30 or below.
When my wife checked in, she was told where to park and that there was an overpass that connected the parkade to the hotel for unloading, this is correct except the overpass is only located on one level, otherwise you have to go down stairs, which does not work with luggage trolleys. Once we made it into the lobby we were met by a set of stairs and an elevator. Since we had the luggage trolley we went into the elevator thinking that this elevator would take us to our floor, the numbers on the elevator did not go that high. Slightly confused my wife returned to the front desk to ask, in which the front clerk replied, "Well that is why I tell all the customers to unload in front of the building and that you have to go up elevator to the lobby and then go to another elevator down the hall in order to access the hotel." Her reply was rudely spoken and she had not informed my wife of this information, nor was she apologetic for the inconvenience of needing to take an elevator due to the hotel's poor design of needing an elevator to go up approx six steps, which a simple wheelchair accessible ramp would have sufficed.
Worst, is that the parkade is located on a oneway street, so, in order to park in front of the hotel for loading your vehicle when you leave, or to pick up friends you have to drive about 5 minutes over an overpass to get back to the hotel,or pay for valet parking....very inconvenient.
Rooms - Status quo.
Service - Service....what service? If service is checking you in, and then out, while giving you the run around during your entire stay for anything you as for...then yes, they have service.
Each day I was there I asked why I could not access the internet in my room (like promised the Clarion hotel brochure in each room) and was given many answers, never a solution.
First night the internet supposedly went down in the entire building, and front desk was extremely sorry for the inconvenience it had caused.
Second night same thing, little or no signal. After sending someone, the porter,up to see that indeed the signal was too weak to pick up in my room, as well as the either-net cable did not work, I was told I could comedown and use the lobby area to access the internet. As well, they would reset the internet wireless modem on my floor, which had no avail similar to the evening prior. My wife decided to go down to the lobby to use the internet, only to find out once there that the internet was down in the lobby as well.
Third day, I was told a repairman would be coming up to the room to get the internet to work. That night, surprisingly...the internet still did not work. Solution, reset the modem on my floor. When, as usual that did not work, I was told again that I could come down and use the lobby. When suggesting to front desk that the issue might actually be the distance of the wireless broadband router to my room that came as a surprise to front desk. When asking what they would do after 3 days of no service, the solution was I could move to another room. I asked where the router was on the floor, so the next room I had would be closer in proximity to the wireless router, only to be told frontdesk did not know...and would call back later. They never phoned back and the offer of another room with internet access was never addressed by them again.
Final day, we needed to make long-distance phone calls. Up to this point we had made local calls and were able to call out, but when we picked up the phone the phone was dead. We were not able to make local or long distance phone calls. When we called front desk we were told that since the company (who was currently hiring us) was paying the hotel, and no credit card for us was on file, we could not make phone calls, both local and long distance, even though they advertise free local calls. We asked if we gave front desk the personal credit card info, if they would take the restriction off. Frontdesk said they would right away and sent housekeeping up to see if the problem could be fixed from our room. After an hour we were still unable to make calls and had to use a cell phone instead.
When checking out, we had to pay charges for each phone call, both local and long distance and those that we attempted to make, but would not connect due to the hotel's faulty connection or limitations put on our account. No compensation or apology was made or offered for no internet service throughout out entire stay even though they knew that we were there to take a course which required online research. We were also never asked if we enjoyed our stay or if there was anything that could have improved our stay.
We came to Winnipeg for a course and had to stay at a hotel during this time. The Clarion hotel did not live up to its advertised claims of service and being a hotel to rest. We will not go to this hotel again and have and will continue to
discourage others from going to this hotel.
"Clarion Hotel and Suites is Winnipeg’s most exciting destination hotel. We are full service and so much more, featuring contemporary, spacious accommodations ranging from business suites to family guest rooms and theme suites.
Whether staying for business or pleasure, treat yourself - reconnect, relax and explore our unique services."
- Official Description (provided by the hotel):
- Get together….reconnect….relax and explore at the Clarion!The Clarion Hotel & Suites is nestled in the hub of Winnipeg’s business, shopping and entertainment district. The Clarion features 139 world class, spacious accommodations, ranging from business suites to family guestrooms, including accessible and pet friendly rooms. Our business suites are considered some of the largest in the city and range from 500 to 800 square feet and feature French glass double sliding doors, a family room, a King size bed, a pull out sofa bed, and a granite wet bar. We also offer family guestrooms which contain two queen size beds, as well as adjoining guestrooms to accommodate every need. Stay with us in any room type and enjoy complimentary parking, local calls, wireless high speed internet, airport shuttle, mini fridge and microwave, iron, ironing board, in room coffee and tea, hair dryer and full length mirror. We also offer complimentary access to our 24 hour state of the art fitness centre, 24 hour business centre and family water park, which is complete with a 2 story waterslide, hot tub, kiddie pool and rock wall with cascading waterfall, which is yours to enjoy from 9AM to 10PM daily. We are located minutes just away from the James Armstrong Richardson International Airport and the downtown centre, and steps away from Winnipeg’s largest shopping mall, Polo Park, SilverCity Cinema’s and numerous restaurants such as the Original Pancake House, Joey, Earls, Moxie’s Classic Grill, Red Lobster Seafood, Olive Garden Italian, Montana’s Cookhouse, Tony Roma’s Steakhouse, Ray and Jerry’s and many more! ... more less
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- Also Known As:
- Clarion Hotel And Suites
- Clarion Winnipeg
- Winnipeg Clarion