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“DISAPPOINTING EXPERIENCE”

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Comfort Inn Magnetic Hill
Ranked #19 of 28 Hotels in Moncton
DeLand, Florida, United States
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“DISAPPOINTING EXPERIENCE”
1 of 5 bubbles Reviewed 30 June 2013

Comfort Inns are my 1st choice when we travel. I stayed here for 2 nights. The breakfast room is very cramped, only 1/2 of a 4 slice toaster works, they ran out of yogurt, there are only 4 seats at a breakfast bar. You can eat outside (it was cold and rainy) or take your breakfast to your room. The runner on the floor in the breakfast room was stained & looked dirty. After being out all day we came back to a room where the pillows looked like someone had slept on them. The water in the toilet ran constantly. When we complained, we were told the maintenance man doesn't work on weekends, So, we turned the water to the toilet off at night so we could sleep. Lastly, there were stains on the bedspread.
I have been a Choice Hotel elite member for 13 years and have never been so disappointed in a hotel. This one definitely doesn't meet the standards I have come to expect from Comfort Inns.

Room Tip: There are plenty of other hotels in the area.
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nancy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CN296MGR, General Manager at Comfort Inn Magnetic Hill, responded to this review, 12 August 2013
Thank you for posting such honest and helpful comments. We are sorry to hear about the plumbing issue you described and your frustration that we failed to fix the problem during your stay. We apologize for the unfortunate inconvience that our maintenance staff are only on the premises during weekdays. We appreciate the feedback about our attention to detail from housekeeping and we are using this example to work with our staff on retraing on these points for all of our guests staying multiple nights.
With each guest comment received we strive to put into effect those suggestions that will make our guests stay with us a more pleasing and memorable one. During your stay we were, and currently still are, undergoing renovations. These updates will address all your concerns and we hope you will return to experience our new look along with exceeding your expections.

Thank you again for taking the time to give us your feedback.
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109 reviews from our community

Traveller rating
    28
    41
    23
    10
    7
See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • French first
  • Any
English first
New Glasgow, Canada
Level Contributor
83 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 325 helpful votes
4 of 5 bubbles Reviewed 24 May 2013

We usually stop at this Comfort Inn on our trip back home from Ontario. It is not far off the Trans Canada highway and offers a quiet and comfortable location free from the usual highway noises. Last Summer in June we arrived late in the afternoon after a long drive from Levis PQ. We were welcomed with open arms and was immediately invited to attend a free BBQ on the hotel grounds. This was put on by the management and staff...free for all hotel guests....free hamburgers, hotdogs and refreshing cool drinks. We had an opportunity to socialize with the staff and we found everyone to be super friendly and very proud of their Comfort Inn. We were made to feel most welcome. This was a totally relaxing and most enjoyable experience. This Comfort Inn is located not far from the new Casino so later on we were able to enjoy a few hours of excitement prior to settling in for the night. Our room was on the second floor and it was very quiet which gave us a good nights rest on a very comfortable bed. In the morning we enjoyed the continental breakfast then we were on our way.

Staying at this hotel was an unexpected really good experience. We were treated royally and we will remember the special free BBQ. Thank you so much for giving us such a super experience....we look forward to using this Comfort Inn again in the future as our favourite stop-over hotel on the last leg of our journey home.

To the Management and Staff many thanks for your kindness...........keep up the good work!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Wally389
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CN296MGR, General Manager at Comfort Inn Magnetic Hill, responded to this review, 12 August 2013
It is indeed a pleasure to read your review and learn that the team went the extra mile to make your stay here not only comfortable but unforgettable. Thank you for all of the kind words you shared and if you return to Moncton we hope for the opportunity to welcome you back!
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Edmonton, Canada
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 9 May 2013

Stayed here with friends for the Springsteen concert in August of 2012, Nice place to stay, conveniently located. Very friendly and helpful staff. Very much enjoyed my short stay at this hotel. Would definitely stay there again if I'm ever in that area!

  • Stayed August 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lexa_xo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CN296MGR, General Manager at Comfort Inn Magnetic Hill, responded to this review, 17 May 2013
Thank you for taking the time to write a review on your stay with us. The Springsteen concert was a great time here on Magnetic Hill and it is gratifying for us to read that you enjoyed your stay and the hospitality at our Comfort Inn.

Many thanks for your kind compliments and we look forward to welcoming you back on your next trip to Moncton, NB.
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SAINT JOHN
Level Contributor
57 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed 7 May 2013

I only stayed one night at this hotel. It was conveniently located near the higway, and easy to access. There were lots of optiosn for food nearby and along Mountain Road, as well as shopping. The casino is just across the street as well. The room itself had two double beds, and was in good shape, clean and comfortable. I was wondering about noise from the highway and while audible it wasn't distracting or too loud.
There was a very small breakfast space off the lobby which had a little continental breakfast which was a good start to the morning. Limited options, but clean and everything looked fresh.

I was on the second floor and I didn't see an elevator anywhere. Not a big deal for me to take the stairs, but if you're bad with stairs make sure to ask for a 1st floor room.

The parking was free and conveniently located next to the hotel.

Overall, a great place and reasonable rate for a quick stayover.

Room Tip: No elevator to second floor that I could see, so if you have trouble with stairs stay on the first f...
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  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SJ_traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CN296MGR, General Manager at Comfort Inn Magnetic Hill, responded to this review, 8 May 2013
I am so pleased that you had a very positive overall experience. It is very much appreciated that you took the time to share your experience on TripAdvisor so that others can be assured of the level of service and convenience of our location when they visit our hotel. Our hotel has an easy access off the highway and is so close to many attractions, restaurants and shopping.

Thank you again for your comments and we look forward to welcoming your back on your future trips to Moncton
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Level Contributor
63 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
4 of 5 bubbles Reviewed 28 April 2013 via mobile

Stayed at this location several years ago and had a good experience. Same this time. Friendly desk clerk checked us in. They had rollaway beds that I requested in advance and they were already in the room. Slept well, good clean shower, good location off the highway. Not much else to say really. If stay here again probably.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Minivanhighway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CN296MGR, General Manager at Comfort Inn Magnetic Hill, responded to this review, 8 May 2013
We enjoyed having you stay with us and are happy to hear that you found our location to be so convenient to the highway.
It is one of our key goals to extend exceptional hospitality, through the facilities available to our guests, and also through outstanding service from our team. It is very rewarding to learn that you enjoyed your stay with us.

We do hope to welcome you again on your next trip to Moncton.
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Gander, Canada
Level Contributor
125 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed 19 April 2013

This hotel is a bit dated. There isn't an elevator so if you have trouble lifting bags,ask for a room on the first floor. The breakfast is okay but there are only four stools to use,so you may need to bring your food back to your room. There is shopping and restaurants a short distance away. Close to magnetic hill if that's the primary reason for your visit.

Room Tip: Noise from the highway. Ask for a room on the other side.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jbm1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CN296MGR, General Manager at Comfort Inn Magnetic Hill, responded to this review, 8 May 2013
Thank you for leaving a review on your recent stay with us. We are disappointed to hear we did not exceed your expectations.
It is very exciting for us to share that in the next few weeks we will begin a complete renovation our hotel rooms, corridors, lobby and a larger breakfast room with more seating for our guests.
We hope you will consider a future stay so you can experience this wonderful and long anticipated transformation of our property.
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Oromocto, Canada
Level Contributor
2 reviews
5 of 5 bubbles Reviewed 19 February 2013

Two Star : Our room was very nice for the price that I got it for on Price Line.
If I needed or wanted a pool I would have gone next door but for what I needed this time it was great. The only complaint is choice of pillows there was none I loved them my wife hated them.
Check in was easy and quick

  • Stayed February 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rigger1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CN296MGR, General Manager at Comfort Inn Magnetic Hill, responded to this review, 25 February 2013
Many thanks for taking the time to write a review on our hotel and we thank you for raising both positive and constructive comments. You will be interested to know that we are currently in the process of changing our pillows and implementing a pillow menu, options of hard and soft.

Again thank you for your comments and we look forward to welcoming you again on your next trip to Moncton.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Inn Magnetic Hill

Property: Comfort Inn Magnetic Hill
Address: 2495 Mountain Rd, Moncton, New Brunswick E1G 2W4, Canada
Phone Number:
Region: Canada > New Brunswick > Moncton
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #19 of 28 Hotels in Moncton
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Comfort Inn Magnetic Hill 2.5*
Number of rooms: 59
Official Description (provided by the hotel):
Comfort Inn Moncton Magnetic Hill has a newly renovated lobby area, all bedrooms including carpet, vinyl, drapes, bedding, 32inch LCD flat screen TVs & new vanity and tile in the bathrooms. Relax in our new breakfast room & enjoy our complimentary hot breakfast. This hotel is 100% Smoke Free. Conveniently located across from Casino New Brunswick & close to Magic Mountain, Magnetic Hill Zoo, Moncton Coliseum, golfing and numerous shopping locations. All rooms have fridges & microwaves. Tired of travelling alone? Bring your four legged buddy free of charge as pets are always welcome at the Comfort Inn. ... more   less 
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Also Known As:
Comfort Inn Magnetic Hill Hotel Moncton
Comfort Inn Moncton
Moncton Comfort Inn
Comfort Inn Magnetic Hill Moncton, Canada - New Brunswick

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