We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Enjoyed our stay”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Best Western Plus Saint John Hotel & Suites
Ranked #2 of 20 Hotels in Saint John
Certificate of Excellence
GreenLeadersBronze level
St. Stephen, Canada
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Enjoyed our stay”
Reviewed 28 April 2014

The room was clean, staff was friendly and helpful. The hotel is in a great location- close to shopping malls and easy to find. Breakfast was ample with a good selection of both hot & cold items. The service and standards were on par with other Best Western Plus hotels that I am familiar with in other locations. My friends and I enjoyed our stay and have no complaints.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Joanne R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSsaintjohn, Sales Representative at Best Western Plus Saint John Hotel & Suites, responded to this review, 17 May 2014
Thank you for your great comments, and for leaving us a review! I'm so happy to hear that you and your friends enjoyed your stay at our hotel. There is definitely a lot to do around our hotel, and I'm glad that you took advantage of that. I hope that we get to see you again on your next visit to Saint John!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

422 reviews from our community

Traveller rating
    209
    155
    42
    10
    6
See reviews for
128
132
28
96
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (49)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Montreal, Canada
Level 3 Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 27 April 2014

The Best Western Saint John was an ample hotel. Staff were very friendly and willing to assist. One thing that was different than all other hotels, was that check out was at 11:00 am and not at 12:00 as is usually standard. I just felt a little more rushed in the morning to checkout. Just another note, found that there were just less pillows (3 instead of 4) on the beds. These should not be detractors but nonetheless found them to be different from other places that I have stayed in. Yet, the room was clean, and comfortable although it had a more sparse look than other hotels I am familiar with.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sharon N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSsaintjohn, Sales Representative at Best Western Plus Saint John Hotel & Suites, responded to this review, 17 May 2014
Thank you so much for your great review! We strive to deliver excellent customer service, and I'm glad that you noticed this while staying with us. You feedback helps us improve our hotel as a whole, so I appreciate that you took the time to leave us these comments. I hope that we have the opportunity to accommodate you again on your next visit to Saint John!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 4 Contributor
26 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 April 2014

Love the suite. Perfect location but stayed while 4 hockey teams were staying there. It was a zoo. Breakfast couldn't keep up and we ended up eating elsewhere. Front desk was sympathetic but didn't discount our stay...talk is cheap when you have to pay for your breakfast twice.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 1Tccchris .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSsaintjohn, Sales Representative at Best Western Plus Saint John Hotel & Suites, responded to this review, 17 May 2014
I wanted to start by thanking you for leaving us this review. I'm happy to hear that you loved the suite you stayed in while at our hotel! Hot breakfast is included in the room rate for all of our guest, there's no additional charge for breakfast, and I'm sorry to hear that you didn't get a chance to eat some of our breakfast that we offer. Your review has helped us improve how our breakfast operates during very busy times at the hotel. Thanks again for your review, and hopefully we'll be able to accommodate you again during your next visit to Saint John!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miramichi, Canada
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 10 April 2014

I have never been treated so poorly as I was at this hotel. The staff were EXTREMELY rude ! We stayed as part of a group and the children in our group (ages 11-12) were treated in a way that children should NEVER be treated. We were evicted on our second night at 9pm with nowhere to go in the pouring rain. Children as well as parents were crying and traumatized. When asked what the complaints were against our team they had no complaints registered against our team at all. There were many teams in that hotel on this weekend and kids everywhere running etc from every team. A staff member was caught with her ear against a door listening ?? When asked if there was an issue on our floor her reply was 'no'. At NO time were parents contacted in their rooms, left messages or informed in ANY way that their children were 'misbehaving'. The rules state that children under the age of 8 were to have a parent with them. Our children were 11-12. These kids were confronted by staff every time they left their room and asked who they were and what team they were with. For what reason? The staff were not willing to answer any of our questions. As an adult I was extremely confused and upset about how people in this type of business could treat people and especially children in this manner. Our children were traumatized. Also while the team was being evicted only half of the team was even AT the hotel ... Half of us, including myself were not even there. We all checked in separately, paid separately yet everyone was told to leave. What a way for young kids to end off a hockey season ... In fear.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank W M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curventon
1 review
Reviewed 10 April 2014

we stayed last weekend and when i called the front desk no one was their to take my calls .. etc when i finally contacted someone for pillows was told we can not help you with that ... are room had a pull out and we needed a cot .. the cot had no pillows nor did the pull out we searched the whole room and nothing only pillows we had was on the king size bed etc . the girl seemed very rude ...

  • Stayed April 2014, travelled with family
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Charles T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSsaintjohn, Sales Representative at Best Western Plus Saint John Hotel & Suites, responded to this review, 17 May 2014
Thank you for sharing your thoughts with us, and informing us about your concerns about your stay at our hotel. We but a lot of focus on customer service, and I'm sorry to hear that we failed to properly deliver that to you during your stay. Your comments will be relayed to our Front Desk staff so we can further improve our customer service. I hope that we could have the opportunity to accommodate you once more on your next visit to Saint John!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malden
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 March 2014

not impressed..went to check in ,,room booked for not ready and this was at 6.00pm got moved up to the third floor they where still cleaning up there I spend most weeks on the road this place is the most unacordanice motel I've ever stayed at..if it wasn't for the points I'd stay somewhere else

Room Tip: rooms when they clean them not bad
See more room tips
  • Stayed February 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Jim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSsaintjohn, Sales Representative at Best Western Plus Saint John Hotel & Suites, responded to this review, 13 March 2014
Thank you so much for leaving us a review on Tripadvisor! I want to let you know that your concerns have been heard and we are taking necessary steps to improve our hotels service for our guests. It is out of the ordinary for our rooms not to be ready by that time, and I apologize that this affected your stay with us. Your feedback helps us improve so that your next stay with us will be a pleasant one. We hope to see you again during your next visit to Saint John, as we would love correct these concerns.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Moncton, Canada
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 February 2014 via mobile

Location is great, easy access to both shopping and uptown. Room was clean and comfortable. Pool was warm and clean. Service was professional.

Breakfast was just OK, but considering it's included, it was acceptable.

Stayed February 2014, travelled with friends
Helpful?
Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWPLUSsaintjohn, Sales Representative at Best Western Plus Saint John Hotel & Suites, responded to this review, 11 February 2014
Thank you so much for your review Lisa, I really appreciate you taking the time to do so! I'm glad to hear that you enjoyed your stay with us at our hotel. We are in a great location, close to shopping and uptown as you have mentioned. We hope to see you again the next time you're in Saint John!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Saint John hotels
2.8 mi away
Chateau Saint John
Chateau Saint John
#1 of 20 in Saint John
559 reviews
3.6 mi away
Holiday Inn Express & Suites - Saint John
5.9 mi away
Travelodge Suites Saint John
Travelodge Suites Saint John
#5 of 20 in Saint John
295 reviews
Show Prices
Show Prices
Show Prices
0.7 mi away
Hampton Inn & Suites by Hilton Saint John
3.3 mi away
Hilton Saint John
Hilton Saint John
#4 of 20 in Saint John
979 reviews
3.1 mi away
Delta Hotels by Marriott Saint John
Show Prices
Show Prices
Show Prices

Been to Best Western Plus Saint John Hotel & Suites? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Best Western Plus Saint John Hotel & Suites

Property: Best Western Plus Saint John Hotel & Suites
Address: 55 Majors Brook Dr, Saint John, New Brunswick E2J 0B2, Canada
Phone Number:
Region: Canada > New Brunswick > Saint John
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Saint John
#2 Romantic Hotel in Saint John
#3 Family Hotel in Saint John
#3 Business Hotel in Saint John
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Best Western Plus Saint John Hotel & Suites 2.5*
Number of rooms: 77
Official Description (provided by the hotel):
Welcome to the BEST WESTERN PLUS Saint John Hotel & Suites! This beautiful, new hotel is within convenient walking distance to shopping, restaurants & a movie theatre, and has 77 rooms to choose from, including whirlpool rooms and suites. Guests will enjoy complimentary hot breakfast, parking and Wi-Fi, as well as a mini-fridge and 42" LED TVs in all rooms. Facilities include an indoor heated pool, fitness centre, a 24hr business centre and 3 meeting rooms. Earn airline miles or points towards free stays by enrolling in BW Rewards for free! ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Priceline, Agoda, TripOnline SA, 5viajes2012 S.L., HotelQuickly, Evoline ltd, getaroom.com and Cancelon so you can book your Best Western Plus Saint John Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus Saint John Hotel Saint John
Best Western Plus Saint John Hotel And Suites
Best Western Saint John
Saint John Best Western
Best Western Plus Saint John Hotel & Suites New Brunswick

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing