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Holiday Inn Express & Suites - Saint John
Ranked #2 of 19 Hotels in Saint John
Certificate of Excellence
GreenLeadersSilver level
Reviewed 7 September 2013

Canada/US coast to coast, hotel #22, 3 nights

Saint John was the final Canadian stop before returning home to the west coast through the US, so we hung around to get the car serviced, clothes washed, drink up the beer before crossing the border, etc, etc. With regards to sightseeing Saint John was a bit of a let down after St John's, NL, Halifax and even Digby (whale watching). This hotel was conveniently located close to downtown, we still needed to drive but there really isn't much to see of do there. One silver lining for downtown is that we were there over Sat to Mon of the labour day long weekend and all parking is free downtown on weekends and holidays. The hotel is also very close to the Reversing Rapids attraction, one of the main Saint John attractions.

Ok the hotel, the room was clean and comfortable. I slept very well, the staff was courteous, we would stay at this hotel again.

  • Stayed: September 2013, travelled with family
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Thank amosnov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this reviewResponded 24 September 2013

Thanks for staying with us!

Come back and visit soon.

Brian

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276 - 282 of 409 reviews

Reviewed 4 September 2013

My husband and I made the trip to Saint John to see Thomas and booked a kid's suite at Holiday Inn Express and Suites. We arrived shortly after 5pm and headed to our room. It was great! Colourful, a little less spacious than I had hoped but still great. The kids loved the bunk beds and having their own space. They played the Playstation 2 and we all enjoyed a movie before bed. We had to go to the pool and hot tub too and it was a lot of fun. I do wish that there had been microwave popcorn in the room because I forgot to bring it, but thankfully we brought lots of snacks. We all slept well and it was surprisingly quiet given the number of guests staying there. Breakfast was delicious with lots of hot and cold items available to choose from. Great place to stay!

  • Stayed: August 2013, travelled with family
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Thank Candice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this reviewResponded 24 September 2013

We are so pleased that you chose our Hotel for your stay while in Saint John!

"Thomas the Train" was a big hit. Our lobby was full of smiling children for both weekends.
Glad to hear you enjoyed one of our Kid's Suites.

Thanks again for staying with us!

Brian

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Reviewed 1 September 2013

The rooms were clean, the beds were comfortable. We enjoyed the pool and the hot tub. I think the rooms were updated recently.

I enjoyed the breakfast they have a large selection. My only complaint is the pancakes don't taste good and the cinnamon rolls didn't seem fresh. I'm assume the cinnamon rolls are frozen and reheated.

I'd stay there again

  • Stayed: August 2013, travelled as a couple
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Thank MaplePC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this reviewResponded 24 September 2013

Thanks for staying with us!

We appreciate your comments.


Brian

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Reviewed 29 August 2013

We stayed at this hotel for 3 nights and thoroughly enjoyed it. We had a room with 2 queen size beds overlooking the harbour. A fridge and microwave were available in the room as well as a table and chairs to eat if we wished to. Breakfast was great - hot and cold. Scrambled eggs, waffles, pancakes, omlettes , bacon, danish etc. etc. To have this included in the price was terrific. Parking was easy and the location of the hotel was central to the uptown area and close to the highway for easy travelling. The staff was super friendly. We didn't swim in the pool but it looked more than adequate. An excellent place to stay - now if they would only put make-up mirrors in the bathroom it would be perfect!!

Room Tip: Ask for a harbour view on a higher floor.
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  • Stayed: August 2013, travelled as a couple
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1  Thank brendasboys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this reviewResponded 24 September 2013

Thanks for reviewing our Hotel on your recent visit with us. So happy to hear you enjoyed your stay!

Brian

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Reviewed 10 August 2013

We stayed here on a stopover on a trip to New England. We arrived at 8PM at night and left at 9AM the next morning so we did not have a chance to enjoy many of the hotel's amenitites. The gentleman who checked us in was extremely courteous and friendly, and had us on our way in less than 60 seconds. All staff we met went out of their way to greet us and ensure everything was good with our room and our stay. We had a standard room with 2 queens beds, which was what we had booked. The room was a standard size and spotless. Bathroom was a bit on the small side but also spotless. Hotel was quite full but we heard no noise when in our room. Breakfast was standard HIExpress fare but well attended to by staff. Great experience and I would definately stay here again.

  • Stayed: August 2013, travelled with family
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1  Thank Stokil1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this reviewResponded 19 August 2013

Thanks for your kind comments and for choosing our Hotel for your stay in Saint John!

Our veteran houskeeping staff is so appreciative when our guests notice their attention to detail and "spotless" is their goal each and every day. I have passed along your comments to our entire team.

Thanks again!

Brian

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Reviewed 3 August 2013

We wanted to stay in St. Andrews but the Algonquin was not open yet so we decided to stay in Saint John and do some traveling. The four lane highway most of the way to St. Andrews is nice.
Our first morning the owner was introducing himself to each of the tables and leavening his card so he could be contacted. Since PEI was the address on his card this must have been a visit. We stayed three nights and we only saw him the first day but the service was excellent from start to finish. The beans on the breakfast buffet was a nice treat. The pool was not standard as it was 9 feet deep at the one end. This was a good surprise for the kids who liked jumping in. The hot tub was also crazy with a 5 foot depth. The hotel was dated but upgrades had been done. Our AC was not 100% but it is the East Coast it always cools down at night.
The highway off ramp beside the hotel was closed but the alternative was the reversing rapids so we would check every time we passed.

Stayed: July 2013, travelled with family
1  Thank Pointsguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BrianL894, General Manager at Holiday Inn Express & Suites - Saint John, responded to this reviewResponded 19 August 2013

Thanks for taking the tme to write a review on our Hotel!

We've had lots of guests stay with us this summer who had planned a night in St. Andrews as well. With our location it's just less than an hours drive---- to visit St. Andrews and all the attractions in and around Saint John.

We appreciaste you staying with us!
Come back and visit soon.

Brian

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Reviewed 2 August 2013

It was ok. The room was alright, clearly they've tried to update into "suites" one bed in the main area and a second bedroom, for kids in the back. The a/c was in the back so the kids were cool and those of us in front area were too warm. The door for the adjoining room was in the kids area which i found weird.The bathroom toilet kept running, and the shower started out with red-rusted water. The toilet roll holder would not stay shut so the tp kept falling off whenever it was used. Breakfast was ok. Pool was decent , but many unsupervised kids were there and soaked the deck so you couldn't walk, or set anything down. Hot tub was really deep. Like 5ft in the middle. They also have a kids play room next to the fitness room which was also neat, but of course there were things like- car track, no cars, etc. It was an ok hotel. Clean enough, fine for one night. Still looks tired. They clearly tried to improve it. Desk employee never bothered to ask if things were ok upon check out. Supposed to be one of the better hotels there, but it's squeezed between IBM and xerox and felt very exposed, with a mainfloor walkway to left of elevators, open to IBM anyone could just walk in where the desk clerk couldn't see them. Was ok overall but at the cost I won't be hurrying back.

  • Stayed: July 2013
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Thank jellyfishmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites - Saint John, responded to this reviewResponded 17 August 2013

Dear jellyfishmum,

Thank you for your candid review. It is our goal to consistently provide superior service and accommodations at our hotel and your comments are very important to us. I am sorry our hotel was not able to live up to your expectations. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.

Again, many thanks for the feedback and our apologies for the shortcomings.

Sincerely,

Connie D
Case Manager
IHGCare

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Additional Information about Holiday Inn Express & Suites - Saint John

Address: 400 Main Street | at Chesley Drive, Saint John, New Brunswick E2K 4N5, Canada
Phone Number:
Region: Canada > New Brunswick > Saint John
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Saint John
#2 Family Hotel in Saint John
#4 Romantic Hotel in Saint John
#5 Business Hotel in Saint John
Price Range: £93 - £125 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites - Saint John 2.5*
Number of rooms: 94
Official Description (provided by the hotel):
Welcome to the Award winning Holiday Inn Express & Suites Saint John Harbour Side You're invited to stay at our Saint John hotel, located just minutes from numerous attractions in Saint John, NB. Hotels in the area can't compete with the great amenities and location we offer you. When you stay at our hotel in Saint John, you're near the world-famous Reversing Falls, the Old City Market and the new Harbour Passage Trail, giving you fast access to the shops and attractions of uptown Saint John. Our hotel is also located near historic Fort Howe, an 18th and 19th century British Army fortification. Are you a corporate traveler looking for hotels in Saint John? Our lodgings are adjacent to the Place 400 Business Complex, where the Xerox and IBM Call Centres are located. We are also within a 10-minute drive of the Aliant and Irving head offices. If you're planning an event, you'll find four meeting rooms with rentable equipment at our hotel in Saint John. Your search for Saint John, NB hotels ends with us. Our smoke free hotel features an indoor pool, Fitness Centre and a Business Centre. You can enjoy complimentary high-speed Internet access in all rooms and public areas, and you can wake up each morning to our complimentary Express Start "Hot" breakfast, served exclusively at Holiday Inn Express hotels. Flat screen televisions, Mini fridges and microwaves now in all of our rooms. In Saint John, you can relax in comfort and convenience at the Holiday Inn Express & Suites. ... more   less 
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Also Known As:
Holiday Inn Express & Suites - Saint John Hotel Saint John
Holiday Inn Express And Suites - Saint John
Holiday Inn Saint John
Holiday Inn Express Saint John
Saint John Holiday Inn
Holiday Inn Express & Suites - Saint John New Brunswick

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