My husband and I stay at the Monestary Spa and Suites every year. We stayed there about a month ago and at checkout was shocked at the price increase for a one night stay...the room cost almost 300.00. I complained and said they should have informed us of the price increase when we booked, I mean who checks prices on a hotel that you stay in every year? You would assume the price is the same. Management apologized and said they would reimburse us to the price we normally pay...they have not reimbursed us yet...a month later. Now they are ignoring our emails. Plus the continental breakfast is just coffee and muffins, the rooms have not improved for the price you pay. The jacuzzis must be ten years old from the rust on them...however overall the rooms are lovely and the bed is comfortable. But customer service we have experienced is horrible. You would think they would take better care of customers that have been loyal for years.
- Official Description (provided by the hotel):
- Spa at the Monastery and Suites honors the trinity of body, mind and spirit. Awaken your essence with deluxe treatments in a peaceful, tastefully renovated heritage monastery just moments from downtown St. John's. Come for the day or extend your visit in one of our luxurious suites featuring a two person air-massage tub, relaxing fireplace and all natural Aveda amenities. ... more less
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- Also Known As:
- Monastery Spa & Suites Newfoundland, Canada