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“Great Stay”

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Holiday Inn St. Johns
Ranked #18 of 24 Hotels in St. John's
Reviewed 5 August 2014

Booked this hotel last minute as it was the only one in St. John's that had a room available. Check-in was quick however the front desk staff weren't overly friendly. Just there to do their job. The room was a king suite. It was a great room. Clean and tidy. The bed was extremely comfortable. I didn't like that the glasses in the room were in the bathroom and they weren't wrapped or covered. Also thought it was kind of strange that the coffee maker was in the bathroom. Over all a great and comfortable stay.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Marty G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norman V, General Manager at Holiday Inn St. Johns, responded to this reviewResponded 8 August 2014

Dear Marty G:

Thank you for your comments they are always appreciated. We are glad you enjoyed the comfort of your bed. We pride ourselves in using the Simmons Grandseville Beautyrest bed here, we receive many comments on this unit.

We are in the process of moving our coffee stations on that particular floor, within the bedroom, as we change to the new single serve Van Houtte coffee service, in the near future.

We look forward in serving you again soon.

kind regards,

Norman V.

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115 - 121 of 219 reviews

Reviewed 30 July 2014

When we first checked in, the room we got was disappointing. My first reaction was "I guess we got what we paid for." (we did Priceline since St. John's was surprisingly expensive to us). The top sheet was dirty and had a few hairs on it. The room was an accessible one which was odd because we didn't request one. I mention this because there is no tub, but rather the entire bathroom is a giant shower. It was on the ground floor next to a side entrance where people smoked which meant having conversations right outside our window.

However, when these concerns were brought up, the woman at the front desk was very helpful and accommodating. She did not give excuses and apologized. She moved us to a different room which felt much better and cleaner. The bed was cozy. This is what I typically think a Holiday Inn room should be like. Thanks so much for the stay!

Room Tip: Avoid room 236 unless you need an accessible room
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Linda P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norman V, General Manager at Holiday Inn St. Johns, responded to this reviewResponded 31 July 2014

Dear Linda P;

Thank you for your comments, they are always appreciated.

We are glad to hear that we could meet your request to change room type from the original booking and that you found the beds comfy. We pride ourselves in the Beautyrest Grand Seville bed by Simmons, in which we get many comments on.

Thank you again and hope we can be of service once more on your next visit.

Kind regards

Norman V.

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Reviewed 28 July 2014 via mobile

This hotel is surprisingly outdated. Staff not very helpful. I was so disappointed, that I decided to kick around the Baccalieu Trail instead of going back. Main floor room smelled musty, lamp didn't work. Pluses are TV widescreen with local cable; real glasses and coffee cups! Great balcony overlooking Kent's Pond.

Stayed: July 2014, travelled with family
Thank Wanita H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norman V, Manager at Holiday Inn St. Johns, responded to this reviewResponded 29 July 2014

Dear Wanita H;

We appreciate your comments pertaiing to your most recent stay. We are disappointed to hear that you did not enjoy your stay with us. Revnovations are in a cicular cycle and we look forward to our next round of renovations for our guests.
We are glad to hear you enjoyed the 32" flat screen TV's, coffee stations and the view from your balcony.

We hope we can welcome you back again to our hotel.

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Reviewed 23 July 2014

The room was clean enough-short of missing a top sheet on a bed, and the staff friendly but connecting to the internet to complete work was about impossible, if I was able to connect the signal would be lost. When checking in I inquired if they were busy, "No." was the reply. My room was adjacent to the vending machines and ice maker facing the parking lot and couldn't be changed. And for down times from work, the pool was closed for renovation. East side mario's, within the hotel is jammed down your throat for the best and only place to eat and drink. Won't book again.

  • Stayed: July 2014, travelled on business
    • Location
    • Rooms
    • Service
Thank Kelly Hazel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norman V, Manager at Holiday Inn St. Johns, responded to this reviewResponded 25 July 2014

Dear Kelly Hazel R:

Thank you for your comments pertaining to your recent visit.

We are disappointed to hear that you did not thoroughly enjoy your visit with us. It was unfortunate you experienced internet connectivity issues. After further investigating, we had found a componet of our system was down and had to be replaced with another unit. This unit had to be flown into the province and unfortunately was not available locally. This had caused a delay in getting the service back up in a timely manner

Once again, we extend our apologies.

regards,

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Reviewed 17 July 2014

We only stayed here for a night, and it was a great choice. It’s a clean and nice hotel. It’s only 5 minutes to the airport and about 10-15 minutes from downtown St. Johns. The service staffs are really there to please. We had left over food that we wanted to microwave, so I called front desk to ask if there’s a microwave somewhere we can use for just a few minutes (literally) and not only did they said yes, they brought a microwave up to our room for us to use. I didn't expect that! The only weird thing was the bathroom had a regular light and a red light, I’m not sure what that’s for but that was kinda weird. Would totally stay here again.

  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Bluerose979
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norman V, General Manager at Holiday Inn St. Johns, responded to this reviewResponded 18 July 2014

Dear Bluerose 979:

Thank you for your comments, as they are always appreciated.

We are glad you enjoyed your stay at Holiday Inn St. John's and found the location convienient, the accomodations clean and to your liking.

Also pleased to hear our Team could assist you by delivering a microwave to your room.

As to the "red" light in the washroom, that is actually a heat lamp over the bath tub, so that when you get out of the shower, you are not chilled when coming out and gives your body time to adjust to the outside temperature, just a little feature for guest comfort.

We are glad you enjoyed your stay at Holiday Inn St. John's and look forward to your next visit.

Regards

Norman V.

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Reviewed 14 July 2014

So we booked this hotel online before coming. We had no expectations until I went on the website. The website said there was a pool, wifi, etc. When we arrived and were checking in the clerk told us "So, you guys know our pool is under construction..?" .... had I have known that probably wouldn't have brought my bathing suit...waste of suitcase space. Its still a hole in the ground and 4 days staying here we never once saw anyone working on it so if you're staying in 2014 don't bother expecting a pool.
The whole hotel is Non-Smoking except there was a clear water bottle filled with disgusting water and cigarette butts on our balcony (that you CAN'T smoke on) because it wasn't removed before we arrived. We didn't even bother with breakfast because they wanted $13 for NOTHING! (coffee, juice, toast).
Two days in a row the housekeeper came at 8,am! Like, I'm on vacation please don't walk into my room that early.
Their wifi was down for almost a whole day also.
Never, ever staying here again.
EVER!
The only reason it got 2/5 instead of 1/5 is because the staff was friendly and I wont take that away from them.

Room Tip: Choose a different hotel!
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  • Stayed: July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank VictoriaJL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norman V, Manager at Holiday Inn St. Johns, responded to this reviewResponded 16 July 2014

Dear VictoriaJL:

We are very sorry to hear of your disappointment with your recent reservations.

We strive to provide as much communication of events on the property pertaining to renovations. We had this information on our own Brand Website at IHG.com but I am not sure which site you would have used to book your accomodations.

I have since requested to the 3rd party websites, to update and refresh the information they are currently displaying on our property, to prevent such a re occurence in the future.

Once again, please accept our apologies.

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Reviewed 7 July 2014

Was in St Johns for business for a couple of days. Arrived before 9 am and asked if I could get a early check in and they took care of my request immediately. Had a parcel coming in by UPS as well and they notified me as soon as it arrived and checked with me later to ensure that I received it. I would definitely stay here again

  • Stayed: July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank riverpub94ca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Norman V, Manager at Holiday Inn St. Johns, responded to this reviewResponded 16 July 2014

Dear Riverpub94.ca

Thank you for your comments, they are always appreciated. We are glad you enjoyed your stay and that we were able to meet your request of an early checkin.

Thank you once again and we look forward to your next visit.

Regards

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Additional Information about Holiday Inn St. Johns

Address: 180 Portugal Cove Rd, St. John's, Newfoundland and Labrador A1B 2N2, Canada
Phone Number:
Region: Canada > Newfoundland and Labrador > Newfoundland > St. John's
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #18 of 24 Hotels in St. John's
Price Range: £80 - £118 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Holiday Inn St. Johns 3.5*
Number of rooms: 252
Official Description (provided by the hotel):
Summer Pool & Water Slides Hours: Water Slides: Monday-Friday 5pm-9pm, Saturday/Sunday 9am-9pm Pool: Daily 9am-9pm The Hotel is located just minutes from St. John’s International Airport (YYT) and local Government Offices including the Confederation Building. If you plan on heading into the heart of St. John’s, we are just a short drive to Downtown St. John’s. On site amenities including two 165 Ft waterslides, indoor swimming pool, fitness centre, on-site guest laundry facilities, complimentary parking and high-speed internet access. Thinking of dining options? Stop into East Side Mario’s, our on-site restaurant. As always with the Holiday Inn brand, Kids Under 12 Eat Free (ask hotel for details). Travelling with your trusty companion? Our hotel is pet-friendly so you can bring the entire family along. The Holiday Inn St. John’s is situated near Janeway’s Children’s Hospital and the Health Sciences Centre. If you are in the area to visit the Marine Institute, we are conveniently located 5 minutes away. Other local places of interest include, Memorial University, Pippy Park and Fluvarium. Whether you are travelling on business or leisure, the Holiday Inn St. John’s Conference Centre is the perfect place to stay while you visit the St. John’s area. ... more   less 
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Also Known As:
Holiday Inn St. Johns Hotel St. John`s
Holiday Inn St. John's
St. John's Holiday Inn
Holiday Inn St. Johns Newfoundland, Canada

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