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“Not sure if I should return”

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Murray Premises Hotel
Ranked #3 of 22 Hotels in St. John's
Certificate of Excellence
Vald'or
Level 4 Contributor
27 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Not sure if I should return”
Reviewed 20 January 2014

The looks of the room was great.
The location is very nice.
But I had problems in the room and had to fix them myself.
Although I liked the wooden beams atmosphere and the general looks, I will try a different place when I return.
My non smoking room really did smell tobacco, wouach",

  • Stayed January 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Interest009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, General Manager at Murray Premises Hotel, responded to this review, 30 January 2014
Dear Guest,
Thank you for taking the time to post your comments. I'm sorry you had to experience being next to another guest in the hotel who decided to disregard our hotel's non-smoking policy, I can assure you we have a ZERO tolerance for guests smoking in our hotel and it was addressed immediately. I'm glad we were able to connect since posting your comments and I look forward to your return next month to give the hotel another opportunity.
Regards,
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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583 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (164)
Date | Rating
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English first
Tokyo, Japan
Level 6 Contributor
251 reviews
158 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 29 December 2013

Interior decor: Classic wood and brick - eloquent
Exterior appearance: Fashinable
Outside view from the room I stayed: Downtown St. John's to the west
Room size: About 35 square metres - adequate. Tall ceilings.
Price value: For great central location, good value.
Service: Excellent - staffs have local knowledge of good restaurants and shops. Walked me to laundry in a different building of the hotel property.
Noteworth amenities in the room: Whirlpool, (fake) fireplace
Bed: King, firm, comfortable

Room Tip: Get Deluxe King or Suite
See more room tips
  • Stayed December 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank setotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, General Manager at Murray Premises Hotel, responded to this review, 3 January 2014
Dear Guest,
Thank you for your wonderful comments. It was a great way to end all our wonderful comments from our guests in 2013. We are delighted you enjoyed your stay and all the amenities the hotel has to offer. We look forward to welcoming you again in the future.

- To all our guests who took the time to post comments in 2013, we certainly appreciate your feedback and wonderful remarks. We wish you all a wonderful 2014 and hope you come back and visit us again soon.
Happy New Year.
Kelly
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. John's, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 December 2013

My husband and I annually choose a hotel downtown to spend the night and do our Christmas shopping. This year it was the Murray Premises. They have excellent service, superb rooms, quaint decor. High-class restaurants, boutiques and bakeries are within walking distance. And it is right across the street from famous George Street. We usually pick a different hotel every year, but we plan to return to Murray Premises.

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Paula C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, General Manager at Murray Premises Hotel, responded to this review, 3 January 2014
Dear Guest,
Thank you for taking the time to post your comments. I'm delighted you enjoyed the hotel and all it has to offer. We look forward to your next stay... maybe for a special birthday or anniversary... in addition to your Christmas Shopping special night!
Regards,
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolton, United Kingdom
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 December 2013 via mobile

Stayed there twice while on business in St Johns. The staff were very helpful. The location is excellent for downtown St John's. The breakfast is not the best but you're in the middle of town so no problems going out for food.

Stayed November 2013, travelled on business
Helpful?
1 Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, General Manager at Murray Premises Hotel, responded to this review, 3 January 2014
Dear Guest,
Thank you for your comments. We certainly appreciate your feedback. Improving breakfast is one of my top 10 to work on for 2014. We look forward to your next stay.
Regards,
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portland, Oregon
Level 6 Contributor
146 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed 13 December 2013

This place is awesome as for decor. Very warm and cozy. I highly recomomend to stay here if you want to be near everything. Had a great view of the ship coming into port. Staff was nice but free buffet was gross.

  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank brownard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, General Manager at Murray Premises Hotel, responded to this review, 17 December 2013
Dear Guest
Thank you for taking the time to write a review. We are delighted you found our hotel warm and cozy. I'm sorry the breakfast did not meet your approval, we do have freshly baked muffins and scones delivered daily, which we feel is a great addition; along with our fruit, cereals, yogurts, bagels and breads, we do try to offer our guests a good variety.
We are constantly trying to improve, so any suggestions would be welcomed.
Again, many thanks for your comments.
Regards,
GM
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Aberdeen, United Kingdom
Level 4 Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 December 2013

I have stayed in this hotel on quite a few occasions and will be there again next week. Well located, reasonably priced hotel in excellent downtown location in St. John's. Attentive staff, spotlessly clean rooms full of character with excellent amenities. You can walk everywhere because of its central location I can't praise the hotel or its people highly enough. You won't be disappointed.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bandsmorrison
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, General Manager at Murray Premises Hotel, responded to this review, 12 December 2013
Dear Guest,
Thank you for taking the time to post such wonderful comments. We are so glad you enjoy the hotel and look forward to welcoming you back again next week.
Regards,
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 6 December 2013

This well located hotel had the perfect combination of comfort, convinience, amazing staff all within an amazing historic setting. Rooms are extermely clean with character and space. Staff is very friendly and care about the quality of the service and comfort of their guests.

Room Tip: All rooms have character.
See more room tips
  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ali L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly F, General Manager at Murray Premises Hotel, responded to this review, 12 December 2013
Dear Guest
Thank you for your wonderful comments, we are delighted you enjoy the hotel. We look forward to welcoming you back again soon.
Regards,
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Murray Premises Hotel

Property: Murray Premises Hotel
Address: Murray Premises 5 Beck's Cove | Box 208, St. John's, Newfoundland and Labrador A1C 6H1, Canada
Phone Number:
Region: Canada > Newfoundland and Labrador > Newfoundland > St. John's
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#1 Business Hotel in St. John's
#1 Romantic Hotel in St. John's
#1 Family Hotel in St. John's
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Murray Premises Hotel 3.5*
Number of rooms: 69
Official Description (provided by the hotel):
Located in downtown St. John's on the harbour front you'll find Murray Premises Hotel. Nestled in the heart of St. John's business district, close to all amenities - restaurants (2 independent located inside the hotel), shopping, night life and tourist attractions. Murray Premises Hotel is walking distance from Mile One Centre, St. John's Convention Centre, Historic Signal Hill, and the exciting night life of George Street. All guest rooms have luxury items such as electric fireplaces, oversized whirlpool tubs, and towel warmers. The Hotel's Executive Rooms offer guests luxury accommodations with two-person air massage tubs, full-body showers, stone fireplaces, and heated floors. All guests can enjoy our complimentary deluxe continental breakfast in our private lounge. ... more   less 
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Also Known As:
Murray Premises St Johns
Hotel Murray Premises
Murray Premises Hotel Newfoundland, Canada

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