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“Unreal”
5 of 5 bubbles Review of Explorer Hotel

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Explorer Hotel
Ranked #1 of 10 Hotels in Yellowknife
Certificate of Excellence
Sydney
1 review
“Unreal”
Reviewed 22 June 2008

First time at Yellowknife and as we were staying during the Arctic Winter Games, most of the accomodation was booked out, we had to book into the "Northern Lites Motel" it was such a dump that i was eager to get on the next plane and leave Yellowknife.
Lucky for us The Explorer Hotel had a room and we quickly transfered.
The Explorer Hotel is lovely, rooms are large and comfy, bed was really comfortable and well heated.
Staff were really nice, and I'd advise to have dinner at the hotel. The prime rib dinner was scrumptious and great value!
I would highly recommend this hotel and wouldnt stay anywhere else.

  • Liked — clean and comfy
  • Stayed March 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bella788
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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404 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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Canada
Level Contributor
4 reviews
3 hotel reviews
Reviewed 20 June 2008

Large rooms with comfortable beds and dark curtains to block out the sun. The bathrooms haven't been updated in a while but the excellent water pressure makes up for that!

  • Stayed June 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ScotiaJen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 27 May 2008

I was in Yellowknife for a week, then up at one of the mines for a week, then back again for another week.

The Explorer Hotel is probably your best option for hotels in Yellowknife, and I agree with pretty much everything that BeverlyCanada says - except that...
1) There is now adequate sidewalk access to the street and
2) About half the rooms have been renovated. If you are lucky to get one of these they are very nice (huge beds, brand new fittings, etc.)

Either way the rooms are clean, big, well fitted out, comfortable, nice views etc.

I do have some gripes though.
1) There doesn't seem to be much communication between front desk, management and housekeeping (I'll give an example in a minute)
2) Laundry. While we were up at the mine, the laundry service they outsourced to closed down. So my boss and I rocked up one day in the third week at the front desk with Laundry and they said "We don't do a Laundry service anymore - we got a notice at the front desk from management about it - housekeeping should have taken the bags and forms out of your room". They said "there is another laundry on the other side of town" so pretty much meaning deal with it yourself mate, we're not going to do anything about it. Now, we have to make the most of our time here (because we are on client's time) so we don't really have time to waste half a day doing our laundry. I was lucky and did some laundry while up at the mine, but my boss didn't and had to get something done. So he rang around and found out that there was another serviced laundry in town that "thought" they might have had a deal with Explorer (again, no communication), so he had to basically organise Explorer's new Laundry service - to get his clothes picked up in the morning etc. like the old service did.
3) Breakfast at the restaurant is OK (good sized buffet etc.), but the other meals are very average and you are better off going to the bar (they have a separate menu) or one of the many other restaurants in Yellowknife (The Office, Diamante's, WildCat Cafe, Bullock's, or even the Black Knight pub). The restaurant has changed management in the last year or so and call themselves a steakhouse now - but for a steakhouse the steak wasn't that good.
4) Housekeeping. On the only Saturday I stayed at Explorer I slept in a little bit. Housekeeping came around at about 8:15am, and knocked on the door and came straight in without waiting for a reply! If they had come about 15 minutes earlier I would have been stark naked just getting out of the shower! I told the front desk about it and they said they will mention it to the housekeeping manager, and also gave me her number to leave a message. But what kind of housekeeping comes around with vacuum cleaners and things at 8:00 on a Saturday?!?!

But overall a pleasant experience once the kinks were sorted out.

  • Liked — Room conditions and views
  • Disliked — Having to organise my own laundry service
  • Stayed May 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank TheTravellingMuzza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Three Rivers, California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 29 July 2007

I enjoyed my stay at The Explorer in 1993 and found it to be just as good when I came back in 2007. Sits on a promontory with view of Frame Lake. Walking distance to visitor center and to trails for Frame and Niven Lakes. Large, clean rooms. Comfortable beds. Heavy drapes to keep the sun out at night. Very helpful front desk. One of the very nice services provided by the hotel is safe storage for excess luggage while you're off in the backcountry. Nice restaurant.

  • Liked — Service
  • Stayed July 2007
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank John3R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
B-C
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 17 July 2007

Lobby desk area: helpful, friendly staff, (called cab readily, offered muffins-to-go for early morning rush to airport), digital display of sunset and sunrise (this is the land of midnight sun)
Dining room: buffet or menu breakie every morn. Buffet on weekends--eat 'til you bust-excellent quality
Public areas: clean, well maintained, cleaning staff pleasant
Rooms: clean, have everything required including blackout curtains (sunshine at 11:30 p.m!!
Exterior: renovations were secured and will be good,
Free, prompt shuttle to airport (but it didn't leave early enough in the morning--OOOOPS)
Disappointed there was no easy access to the garden which we viewed from the dining room--lots of sculpture there but no place to sit and rest once we trekked to the area.
Close to downtown parks and sights, a reasonable but long walk to Old Town (for dining)
Price: what we would expect to pay for the quality.

  • Liked — close to everything we wanted to see/do. Good food. Helpful personnel
  • Disliked — No access to garden area. Poor sidewalk access to street. No seating outdoors
  • Stayed June 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank dont_tie_me_down
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
37 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 27 July 2006

Had a really rather awful night's sleep at the Capital Suites, and the Yellowknife Inn (which was really atrocious) and finally switched to the Explorer.

Front desk staff were really great, really warm friendly and helpful. Once we got there, it was just lovely. Comfortable beds, clean rooms, lovely view of Frame Lake -- we were SO happy to have moved. The restaurant was also decent. And the Business Centre had two computers, which was really handy.

Next time I go to Yellowknife, I am only ever staying at the Explorer.

  • Stayed June 2006
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank Raath_ki_Rani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 30 December 2002

Don't plan on getting a good nights sleep. The night I was there, the tourists were up all night making lots of noise. They schedule night trips out to the the Northern Lights. If the Northern Lights are showing and you are not there to see them, tell the Desk to put your room on a different floor from the tourists. Other than that, clean rooms, good restaurant in hotel.

Helpful?
14 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Explorer Hotel

Property: Explorer Hotel
Address: 4825 49th Avenue | Box 7000, Yellowknife, Northwest Territories X1A 2R3, Canada
Phone Number:
Region: Canada > Northwest Territories > Yellowknife
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
Ranked #1 of 10 Hotels in Yellowknife
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Explorer Hotel 3.5*
Number of rooms: 187
Reservation Options:
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Also Known As:
Explorer Hotel Yellowknife

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