I was very disappointed with this hotel and will likely not stay again or recommend, unless I can secure a renovated room and have them swear on a bible that there is no renovation construction near me.
I booked two months in advance for a business trip, was told there were no renovated suites available, all were booked but they would put me on a wait list for the renovated. I asked at that time if there was any construction/renovation going on at the time of my arrival, as I had read in previous entries that there were bad experiences with renovations.
I was told there would be no renovations, that they were all done with that.
I called about a week or two weeks prior to my stay to inquire on the wait list for the renovated suites. The person at the desk sounded distracted and told me that nope, they were still all booked up and yes she did see that I was on a wait list.
I got to the hotel....still no renovated rooms.
Went into my room and was sorely disappointed. It was comparable to when I first moved out of home into my very first cheap apartment, old fixtures, old lighting, old flooring and carpet, old smell. Aaaaand loud balcony construction, right below my balcony. Since I had already asked when I arrived and did not get much attention and was not told when I arrived about the construction, I figured I would just have to suck it up.
I found a few days into my stay, from a colleague who was staying in the same hotel.....that she secured a renovated suite and had only booked a few weeks prior. I was pretty ticked.
I lasted until the stat holiday. I thought I would do some work in my room for the morning.....aaaaand the buzz saw starts up. I had it, was sorely sleep deprived due to the awful room and noisy neighbors. I did not get the impression that complaining would get me anywhere, but needed to spill.
As soon as I did this...with one night left on my one week stay....they immediately found a renovated suite away from the noise. Huh, how 'bout that.
So lesson learned?....freak out earlier, otherwise this hotel does not accomodate simple but important requests.
The reno'd suite was great, if there is no construction and you are overlooking the lake....very nice indeed. The ladies were very nice and helpful with the change. Upon checkout, I would have been overcharged by about $50 if I didn't read the bill.
Feel bad for having to post this, but feel that the hotel itself was not honest with me, don't want this to happen to someone else. Was a terrible, sleepless stay until that last night.
- Official Description (provided by the hotel):
- Located next to the heart of downtown Yellowknife, Coast Fraser Tower prides itself on spacious apartment style suites with spectacular views of the Yellowknife skyline and exceptional service. We offer a complimentary continental breakfast for all of our guests. ... more less
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- Also Known As:
- Coast Fraser Tower Hotel Yellowknife
- Coast Fraser Hotel