I chose to stay at the Arnica because the website made it look like a clean, modern business hotel and the rates were good. Unfortunately, the website is misleading.
The website claims that the hotel offers:
o free wireless internet - it was "down" for both nights I stayed there
o new voicemail phone system - I had two people call me. One got no answer at least twice and one left a message on this supposed system which I never received.
o air conditioning - this is a giant standing unit by your door with big hoses going out of the room into the hall.
o handicap accessible - this is absolutely false for anything on the second floor. There is no elevator.
o "comfort's cafe" - there is a small room with tables and chairs where they serve continental breakfast, but when I asked about the lunch/dinner options she said they don't serve any food apart from the continental breakfast. On the upside, the breakfast (toast, cereal) was fine.
o business centre - I was told this was also "down". How can a business centre be down? it says it's a boardroom with a printer.
o 24 hour front desk - leave yourself extra time to bang on the locked front doors if you are leaving for a 6 am flight. I had to bang and bang, then walked around to see if I could get into the check-in area somehow (it's not connected to the hotel). Eventually someone looking very sleepy showed up.
For those with mobility issues, there is no elevator. If your room is on the second floor you have to drag your luggage outside, around the building, through the security doors and up the stairs. Although I managed this on my own I found it odd that the hotel staff didn't even offer to help me with my luggage when I was clearly bogged down with three bags (and just alone).
More importantly I felt very unsafe in this hotel. When I first checked in they gave me a room (212) that had clearly either been broken into or had an attempt had been made. There was wood chipped away all around the lock so much so that you could see the metal door plate.
When I went downstairs to ask for another room I was given room 203 which appeared to be fine. It even had a little fridge and microwave. Again, old, but clean and ok. However after spending a night in one of the beds I bent down the next morning only to discover what appear to be blood stains on the box spring. I actually took photos I was so shocked. I checked the mattress in disgust but didn't find anything on the mattress itself. Finally on the morning I checked out I found that someone had smashed in the glass window of the "security" door.
Overall a creepy, older hotel with little to bad service. Not somewhere I would ever recommend to a female travelling alone.
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