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Hearthstone Inn Sydney
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Reviews (322)
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All reviewsroom was cleancape bretonfree hot breakfastkings roadcabot trailspecial thanksdesk staffconvenient locationclose to downtownteresaalicialloydlouisburgcanadafortressns
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243 - 248 of 322 reviews
Reviewed 3 August 2013 via mobile

Surprisingly nice for its age, well kept and a great little place to get out of the rain. Pool and not too far from a few pubs and restaurants! Breakfast was slow but good food! They also do not let you apply your breakfast credit to anything else on their menu but overall a good experience!

  • Stayed: August 2013
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Thank countysue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trevor m, General Manager at Hearthstone Inn Sydney, responded to this reviewResponded 6 August 2013

Thank you very much for taking the time to write about your experience. We are very happy to hear of you pleasant experience. In terms of not allowing you to apply your coupon to other breakfast items, this is something we will consider and take a look at. Thank you again and we look forward to serving you in the future.

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Reviewed 2 August 2013

We are a group of cyclist crossing Canada. We were in need of a convenient location close to the trans Canada. This place is one of our most enjoyable on our entire journey. Management and desk staff were second to none in accommodating our many needs. Hotel is very clean and modern. The attached restaurant had wonderful food and service. You cannot go wrong in choosing this hotel for business or pleasure. It has the ability along with a caring staff to fit all of your needs

  • Stayed: August 2013
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Thank october2010traveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trevor m, General Manager at Hearthstone Inn Sydney, responded to this reviewResponded 3 August 2013

Thank you so much for taking the time to say a few kind words about our Hotel. We try really hard to provide our Guests with the best service. It is avenues like Trip advisor where we can learn and do better. Thank you again and we all look forward to serving you in the future.

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Reviewed 28 July 2013

We parked in back, gravel lot, dirt path to the back door which had a busted out lock, narrow hallway outside our room had three mattresses and frames leaning against the wall. They were putting a new floor in a room and chose to "store" the stuff in the hallway for the duration. Poor first impression in terms of basic hotel-keeping. Room itself was OK. As others have said, the breakfast is certainly a cut above the norm since it is served restaurant style rather than a cold buffet.

Stayed: July 2013, travelled as a couple
Thank Conmassey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trevor m, General Manager at Hearthstone Inn Sydney, responded to this reviewResponded 20 August 2013

Good afternoon, thank you for taking the time to post your concern. In this case I totally agree, we should not have stored things in the hallway. As we continue to renovate rooms we will not put things in the hallway. I apologize for that. I do hope you will return as I do value your business. If there is anything I can do for you in the future to make your next stay more enjoyable, please contact me @ 902-539-8101. I look forward to serving you in the future
Kind Regards,
Trevor W.McPhee
General Manager

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Reviewed 11 July 2013

This hotel is set back from the main road leading into town if coming from Baddeck, etc., in a mixed neighborhood of houses and businesses, a quiet setting. Some rooms have angled views of the water.

The staff was pleasant and helpful. The rooms were well equipped, clean, and comfortable. The pool was decent but much of the exercise room's equipment needed repair.

Breakfast is in their restaurant. They gave us vouchers that could be exchanged either for a choice of preset menu items or (a different day) a buffet breakfast, or if the guest prefers it was worth $5 toward a menu breakfast.

Room Tip: The hotel has three floors, one above the main entrance and one below. The land at the back of the hotel is lower so the rooms on the bottom floor (same level as the pool, exercise room, and self-service laundry) are actually at ground level.
  • Stayed: July 2013, travelled with friends
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Thank 828TJA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trevor m, General Manager at Hearthstone Inn Sydney, responded to this reviewResponded 20 August 2013

Thank you for your comments. I take alot of pride in our staff, we do our best to satisfy everyone that stays with us. The breakfast has been a great success for us and we will continue to provide this in the future. As far as the gym equipement is concerned, I have removed any equipement that was not working and replaced with equipment that our guests can use. I hope you will come again and view our gym. You will see that we have made things better. Thanks again.
Trevor W.McPhee

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Reviewed 27 June 2013

Once again, very pleased with our stay. Beautiful breakfast package on both days and very clean and comfortable. Staff is always exceptional. This hotel would be perfect if it had an ocean view. They also take dogs and don't charge an extra fee. See you next year!

  • Stayed: June 2013, travelled with family
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1  Thank Lisa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trevor m, General Manager at Hearthstone Inn Sydney, responded to this reviewResponded 20 August 2013

Great to hear you enjoyed your stay. We are pet friendly and will continue to be pet friendly. You indicated you stay here every year, I think that's great. On your next stay I would love to meet you and treat you and your guest to dinner in our restaurant. Thanks for your kind words and I look forward to seeing you next year.
Trevor W.McPhee,
General Manager

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