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“Nice room, good location..kind staff, when you could find them..”

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Hearthstone Inn Sydney
Ranked #6 of 7 Hotels in Sydney
Reviewed 21 October 2013

Stayed here with elderly relatives and the staff gave us an easy access room, it was a relief indeed. The room was clean and comfortable and the location was great for us. It's quiet and the restaurant was empty but we had a pretty good meal there....staff there was great too. Finding front desk staff was difficult when I needed them and I wonder if they have too many tasks on their plate....it's nice not to have to wait for someone to show up so you can check in....

  • Stayed: September 2013, travelled with family
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1  Thank novascotiamemories
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trevor m, General Manager at Hearthstone Inn Sydney, responded to this reviewResponded 3 November 2013

Hello and thank you for staying with us. It is my goal to do the best I can and my hope is that the Staff do the same. I apologize for you having to wait, it is not our expectation and we want to be there for you upon check-in. We have recently made a few changes on our Front Desk as well as some training and we hope this does not happen in the future. Thank you and please come back again, I am sure you will be pleased with the progress we have made.
Trevor W.McPhee
General Manager
9025398101

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223 - 229 of 318 reviews

Reviewed 18 October 2013

Recently booked in this Quality Inn for 10 days on business. The hotel is under renovations but (they) didn't interfere with the day to day stay. The rooms are comfortable and a fair size. We ate the free breakfast every morning... 3 choices from a menu. The food was hot and very good... the service was also some of the best I have had in awhile. Thank you Veronica! My only complaint is you have to pay for the coffee -- which should be included :-)
We had a few minor issues initially which I reported to the front desk and then later to the GM Trevor M who took our issues very personally and quickly rectified the problems. We were graciously compensated for being locked out of your room the 2nd last night (had to move rooms)
The front desk staff need a bit of polishing in customer service skills but all in all the hotel is easy to find/clean and obviously the GM takes complaints very seriously.
Would definitely stay here again!

  • Stayed: October 2013, travelled on business
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Thank Cynthia1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 October 2013

We spent two days and the breakfast room was a disappointment both days. The first morning the wait to be acknowledged and get a menu was a little long; the second was unreasonably long. There was one server each day and even when the desk clerk pitched in to help it was slo-o-w. What staff there was were polite and apologetic. Clearly they were doing their best; there just were not enough of them. Unlike Traveling Jennee, we had to pay for our coffee.

  • Stayed: October 2013, travelled as a couple
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3  Thank TravelinM0mma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 October 2013

We decided kind of last minute that we wanted to go on a road trip for Labor day weekend. we discussed a couple places and settled on Sydney so we could visit Louisbourg and Two rivers wildlife park. After checking trip adviser and the availability of several hotels in the area we decided on Quality Inn. We got a great deal for staying 2 nights.
The website listed a mini fridge as an amenity in the rooms so we brought food in a cooler to save some money and were quite disappointed to find that our room did not have a fridge.
We did like the courtyard and enjoyed a picnic supper out there.
The kids couldn't wait to get to the pool. I found the water cold so I sat and watched the kids play. There were a couple boys soccer and baseball teams staying at the hotel for the night and a bunch of the boys were in the pool that night and were being very rowdy, the adults with them did not stop them. There were no towels in the pool area.
For Breakfast you have to stop at the front desk and get vouchers to take to the restaurant, they give you a menu and you are able to pick 1 item from one section and 2 items from the other section, coffee and tea are included but milk and juice are extra which they dont tell you until after you ask for it. My husband picked the sausages (you get 2), egg (you only get 1) and home fries, they sent it out on an oval plate and it looked so empty I thought he was going to cry. He only got half the amount of fries that our 7 year old got (about a handful).The waitress came and gave him a second cup of coffee but I wasn't ready for more yet, then when I was ready I couldn't get her attention. It did seem quite busy though.
Our second night at the hotel the pool wasn't very busy, still no towels though, I had to get some from the fitness room.
Monday morning the restaurant wasn't as busy. My husband ordered what our son had the day before (fish cake, pancakes and home fries) and was a bit more full after eating. We had a different waitress. She was quite friendly but when she came around refilling coffee she poured my husband's and walked away and I couldn't get her attention to tell her I wanted more.
They need to do something different with the breakfasts and get mini fridges in all the rooms since they list it as an amenity.

  • Stayed: September 2013, travelled with family
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1  Thank Traveling_Jennee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2013

Older hotel showing signs of wear, stained and worn carpets. Service is Just about OK, would be better if given with warmth. Think our key cards needed recoding every day! Service in restaurant was very good, food wholesome but basic.

  • Stayed: September 2013, travelled as a couple
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2  Thank M9498QMdavidw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
trevor m, General Manager at Hearthstone Inn Sydney, responded to this reviewResponded 2 October 2013

Good afternoon and thank you for you feedback. Over the next few month we will be doing many improvements here. Currently we are updating the lobby, which so far looks great. Our next plan is to remove the carpet from the hallways and update the hallways with something fresh and new. On your next vist you will see and hopefully be pleased with our progress. Thanks for staying with us and we always look forward to your next visit.
Trevor W.McPhee

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Reviewed 25 September 2013

The carpets were stained and could do with a good clean. We had trouble with the plumbing in our room which took them two days to fix. The only plus was the breakfast the staff and food was very good. The bar was disappointing they were out of red wine for two nights.

  • Stayed: September 2013, travelled with friends
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3  Thank Judith G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 September 2013

this hotel was an older establishment but it has been well kept. the room was very clean, and the proximity to the highway was appreciated.the building was a sprawling lay out, but it is pet friendly and the staff were typically friendly anf helpful as is usually the case in eastern Canada. a good, hot breaky got us started and i had a solid nights sleep on decent bedding. no complaints here. i would happily stay here again!! two thumbs up as we made our way to the cabot trail.

  • Stayed: September 2013, travelled with friends
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1  Thank thefogman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hearthstone Inn Sydney

Address: 560 Kings Rd, Sydney, Nova Scotia B1S 1B9, Canada
Phone Number:
Region: Canada > Nova Scotia > Cape Breton Island > Sydney
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 7 Hotels in Sydney
Price Range: £70 - £89 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hearthstone Inn Sydney 2.5*
Number of rooms: 69
Official Description (provided by the hotel):
Located adjacent to Sydney Harbour on Kings Road in Sydney Nova Scotia, the Hearthstone Inn Sydney is ideally located only minutes from the shopping and dining of Downtown, Sydney's Centre 200 Sports and Entertainment Complex, Casino Nova Scotia, the Membertu Trade and Convention Centre, and ten minutes of four Golf courses, and a knowledgeable staff to assist our guests in planning day-trips to Cape Breton Island's key tourism destinations, including The Cabot Trail, Fortress Louisburg, Baddeck; and summertime activities/adventures including Two Rivers Wildlife Park, Whale Watching, Kayaking, and renown golfing experiences at the Highland Links and Dundee Resorts; the Hearthstone Inn Sydney is not only what our corporate and leisure guests need us to be, but we are where they need us to be as well. ... more   less 
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Also Known As:
Quality Inn - Sydney Hotel Sydney
Sydney Quality Inn
Hearthstone Inn Sydney Nova Scotia, Canada

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